The Ugandan Jobline

• To contribute to the profitability of the branch by
  effectively achieving set sales targets through actively and proactively
  identifying sales opportunities;
• To keep the portfolio at risk at the acceptable minimum
  through actively following up on all clients for timely repayments;
• To proactively and continuously deliver service
  excellence.

• To manage own sales production performance and implementing
  corrective actions to achieve target objectives;
• Proactively driving sales through a combination of
  advertising, customer referrals and viral marketing (word of mouth).
• Ensure that you contribute to the profitability of the
  branch by meeting individual sales targets set by management;
• Effectively achieving set sales targets by actively and
  proactively identifying of opportunities;
• Attend the daily planning and review meetings.

• Leads prospecting through:
• Approaching potential new customers;
• Gaining an understanding of their business;
• Identifying product suitability and generating customer
  product appetite where appropriate.
• Building a relationship with potential clients by keeping
  in contact with them and making regular contacts to determine their
  financial needs and provide support and advise;
• Taking initiative to obtain new contacts/potential
  customers through innovative means e.g. Non-branded personalized flyers and
  responsible for building networks through known contacts e.g. Local
  employers, referrals.
• Distribute marketing material as and when instructed.

• Client business premises visits;
• Ensure there is a good fit between the customer and the
  company;
• Ensure the customer is able to repay the loan;
• Ensure all key business risks are analyzed;
• Ensure all financial computations are correct and customer
  meets affordability criteria;
• Ensure all the information and data gathered is consistent
  and is verified by mandatory physical visits to the client’s business and
  residence;
• Ensure cash flow and repayment capacity are correct and
  comparable to other similar businesses;
• Ensure loan structuring fits the business, capacity and
  project;
• Assessment of collateral by ensuring correct valuation,
  physical verification of existence and ownership and ensuring it adequately
  covers the loan value;
• Assessment of guarantor to ensure they meet our
  affordability criteria through mandatory physical visits to the
  guarantor’s business and residence;
• Member of application approval committee, including
  verification visits to customers’ business premises and homes with
  approval officers.

• Submit daily collection reports as and when required;
• Review and follow-up of arrears reports for own customer
  base;
• Arrear customer collections visits;
• Collection of outstanding deposit slips from customers;
• Handling of receipting related queries for customers;
• Assist in handovers to enforcement where necessary;
• Collections visits to guarantors;
• Follow-up with customers in enforcement and attempt to get
  a payment arrangement.

• Perform loan utilization checks within one week after
  disbursement;
• Responsible for clients’ loan performance by educating the
  clients on why they need to repay their loans in the stipulated loan terms
  and by monitoring your clients loan performance for any default;
• Identification of customer business viability issues and
  handover to enforcement where appropriate;
• Review and management of customer portfolio (portfolio size,
  number of customers, portfolio at risk and arrears total);
• Early monitoring of the customer portfolio by making
  regular visits to the customers’ business premises, especially during the
  first three (3) months after disbursement.

• Responsible for the correct completion of application
  forms with customers;
• Responsible for collection of the loan application
  supporting documentation;
• Maintenance of customer files;
• Responsible for developing and maintaining a potential
  client register with potential and existing client contact details and
  ensuring that the register is updated after every client contact and any
  referrals made;
• Ensures that you complete the telephone register in
  respect of all calls made from the branch;
• Ensures compliance of company rules, business processes
  and regulatory requirements;
• Ensures compliance to the branch procedure manual;
• To ensure continuous compliance with sales process
  implementation (e.g. Sales processes, policies and procedures, legislative
  requirements etc);
• Ensure that all branch assets/equipment are accounted for
  at all times.

• To proactively and continuously deliver service
  excellence;
• Visit customers on a quarterly basis to assess performance
  of the business;
• Collection of customer feedback on products and services
  in order to identify areas of improvement of our products and / or
  services;
• Collection of updated customer data;
• Providing professional customer services to clients and
  identifying repeat business opportunities;
• Explain compliance requirements to clients and reasons for
  non approval of loan applications where necessary in a constructive way to
  build company and individual integrity;
• Maintain a reminder system to ensure that follow ups are
  made to the clients and proactively contacting existing clients to inform
  them of new products, if they meet all requirements;
• Ensure that all customer complaints/queries are dealt with
  immediately and that a record is kept of all actions taken to resolve the
  complaint and that the customer receives regular feedback regarding
  progress;
• Attend to walk-in customers while in the branch and
  provide excellent customer service.

• Keeping the branch and your work area neat at all times;
• To protect the real people brand;
• Ensure that you are presentable at all times and that you
  adhere to the company’s dress code.

• The applicant should hold a Bachelor’s degree in a
  related field will be preferred
• Computer Literacy
• Two years sales and marketing experience
• Experience in a financial institution will be preferred
• Integrity
• Customer service oriented
• Analytical / Structured thought process
• Ability to work under pressure
• Target driven and goal focused
• Self motivated
• Great interpersonal skills
• Excellent communication skills
• Ability to work in a team
• Planning and organization skills
• Valid drivers and / or riders License

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