Fresher Stanbic Bank Jobs - Customer Care Consultant

Organisation: Stanbic Bank
Duty Station:   Kampala, Uganda
Job ID: 9354

About US
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary:  The incumbent will provide customer Contact Centre provides customer service to both internal and external customers. The Customer Care Consultant will cordially receive and resolve inquiries, queries and complaints from both internal and external customers while maintaining the set quality standards and bank processes and procedures.

Key Duties and Responsibilities: 
  • Receive customer queries through any contact channel and ensure they are answered within set SLA.
  • Quickly respond to customer queries through any contact channel while maintaining the set quality standards.
  • Complete customer security check for all queries and complaints that require customer verification as per the set bank processes and procedures.
  • Log all received inquiries, queries and complaints accurately in the available tracking system for records and MIS purposes.
  • Follow and adhere to defined and agreed scripts, processes and procedure while handling customer queries.
  • Acquire and maintain knowledge on bank products and the use of applications to aid in satisfactory query resolution.
  • Follow the escalation process to ensure queries get resolved within the set and agreed SLA
  • To proactively communicate identified risks and opportunities (sale leads) while handling customer queries and complaints
  • Actively monitor, contact customer and verify the authenticity of Visa transactions to curb fraud.
  • Report working tools that are not in working condition to the Team Leader / IT for attention.

Qualifications, Skills and Experience: 
  • The ideal candidate for the Banking Job should hold a university degree in any relevant field
  • At least one to two years’ experience in branch banking with exposure to a front office role or in a Call Centre front office role in any service industry.
  • Comprehensive knowledge of the bank’s products and services will be an advantage
  • Ability to communicate fluently in English & any Ugandan language will be an advantage.

How to Apply: 
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.


Deadline: 3rd May, 2015


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United Nations MINUSCA Jobs - Logistics Assistant

Organization: United Nations Multidimensional Integrated Stabilization Mission in the Central African Republic (MINUSCA)
Duty Station: Entebbe, Uganda
Grade: GL-5
Job Opening Number: MINUSCA-2015-GS-LOG-067
Report to: Logistic Officer

About MINUSCA:
The Security Council established the United Nations Multidimensional Integrated Stabilization Mission in the Central African Republic (MINUSCA) by its resolution 2149 (2104) of 10 April 2014 and requested the Secretary-General to subsume BINUCA in the new mission as of the date of the adoption of that resolution.  It further requested the Secretary-General to ensure a seamless transition from BINUCA to MINUSCA.

Acting under Chapter VII of the Charter of the United Nations, the Security Council authorized MINUSCA to take all necessary means to carry out its mandate, within its capabilities and its areas of deployment.

Key Duties and Responsibilities: Within delegated authority, and the supervision of the Logistic Officer, the Logistics Assistant will be responsible for the following duties:
1. Supply:
  • Technically supports more senior staff with respect to all aspects of major services contracts.
  • Maintains database used by MINUSCA to monitor mission specific and Systems Contracts reports. Serves as a focal point for the production of field mission cost estimates.
  • Maintains supporting files and database with respect to Supply section Letters of Assistance (LOA). Controls and manages supply related items requisitioning and delivery.
  • Records contract actions and monitors activity. This includes coordinating with missions on delivery schedules, follow-up and receipt of Receiving and Inspection (R&I) Reports, verification of invoices against R&I reports, recording contract status at all stages of processes.
  • In charge of managing and maintain records of the procurement thresholds set for each contract
  • Initiates requisitions when required, records deliveries, progressive funding and expenditures, liaises with missions on receipts and associated actions.
2. Transport:
  • Manages and maintains records of the direct provisioning process.
  • Supports in the preparation and compilation of the Aviation Safety Annual Report Assists in the execution of technical evaluations for long and short-term contracts.
  • Establishes and maintains relevant reference library.
  • Actively co-ordinates with missions on spare parts consumption rates and usage patterns.
3. General:
  • Prepares requisitions and enters IMIS data to initiate requisition process. Provides updates of requisition status on a regular basis.
  • Regularly reviews cost estimates for input into budget formulation.
  • Actively monitors budget estimates and reports on funding allocations.
  • Maintains, updates and ensures accuracy and completeness of computer database recording requisition details, purchase orders, delivery and invoice actions.
  • Prepares relevant Letters of Assistance (LOAs) and obtains the funding certification.
  • Assists with the preparation of presentations to the Headquarters Committee on Contracts for LCC supply and transport/vehicle related procurement action beyond the financial delegation of missions.
  • Familiarizes new staff with respect to work requirements and applicable UN guidelines and office
  • Performs any other duties as required.

Qualifications, Skills and Experience: 
  • The ideal candidate for the United Nations MINUSCA Logistics Assistant career opportunity should hold a High school diploma or equivalent
  • At least five (5) years’ experience in supply management, contracts administration, logistics or related area.
  • Language: English and French are the working languages of the United Nations Secretariat For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is an advantage.

Personal Competencies:
  • Professionalism: Knowledge of policies, practices and regulations on management of supplies, purchasing and logistics and ability to apply them in an organizational environment Ability to maintain accurate records and prepare reports on a wide variety of data. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges,- remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
  • Communication: Speaks and writes clearly and effectively; listens to others, correcdy interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
  • Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to leam from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
  • Planning& Organizing: Develops dear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
  • Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit where applicable.
  • Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box’; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.
  • Client Orientation: Considers all those to whom services are provided to be ‘clients’ and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their  trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client
  • Commitment to Continuous Learning: Keeps abreast of new developments in own occupation/ profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve.
  • Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

How to Apply:
All suitably qualified and interested candidates desiring to serve the United Nations Multidimensional Integrated Stabilization Mission in the Central African Republic (MINUSCA) in the aforementioned capacity express their interest by sending the following documents;
  • An Updated CV
  • The United Nations Personal History Form (P-11), download here
  • Academic certificates and High School Diplomas
  • Birth Certificate - if not, a combination of (i) Assessment of Age and National ID Card (the Assessment of Age on its own isn't acceptable)
  • Three letters of reference from former employers or academic instructors for external candidates.
  • Internal candidates must submit two of the most recent performance evaluations (EPAS)

All the above completed documents should be sent via E-mail to: minusca-recruitmentNTL@un.org. Please label the subject of your E-mail as VA MINUSCA-2015-GS-LOG-067.

Deadline: 8th May, 2015


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OVC Project Social Work Jobs - Early Childhood Development and Youth Specialist at TPO

Organisation: TPO Uganda
Funding Source: U.S. Agency for International Development (USAID)
Project Name: Sustainable Outcomes for Children and Youth in Central and Western Uganda
Duty Station:  Mbarara, Uganda
Reports to:  Chief of Party

About US:
TPO Uganda is a national Ugandan Non-Governmental Organization that has been operating in Uganda since 1994. TPO-Uganda services are delivered through a community and family oriented intervention model. We envision a society where vulnerable and marginalized people enjoy mental health, social and economic wellbeing and lead harmonious, mutually supportive and productive lives.

About USAID Project:
TPO Uganda is part of a consortium of NGOs led by Catholic Relief Services (CRS) as the prime and ANPPCAN, ACODEV and Futures Group that have been awarded a grant by USAID to implement a 5 year project titled “Sustainable Outcomes for Children and Youth in Central and Western Uganda.” The project aims to improve the health, nutrition, education and psychosocial wellbeing of 625,000 vulnerable children consisting 101,500 households.

Job Summary: The Early Childhood Development and Youth Specialist will technically support the referral network between public, private and faith based health facilities and socio-economic services for OVC households; with a specific focus on increasing the capacity of service providers to make referrals and offer child friendly services for very young children (ECD) as well as age-appropriate services to very young adolescents. The incumbent will work in liaison with the Household Economic Strengthening Specialist, the Early Childhood Development and Youth Specialist will also ensure that youth are participating in savings programs, income generating livelihood activities and life skills education in their region.

Key Duties and Responsibilities: 
  • Provide strategic leadership of programmatic activities concerned with training and youth empowerment and development.
  • Provide creative vision, technical design, and implementation oversight to the training and development component of the youth development program.
  • Manage and contribute technical input on youth development training and develop the creation of appropriate training curriculum for youth and youth-serving professional
  • Technically support the formation of and activities for youth- serving organizations and networks.
  • Ensure that activities and milestones are implemented on track and that deliverables are of high quality.
  • Work in liaison with other partners and program staff to ensure project targets are achieved and exceeded. Maintain and strengthen effective working relationships with local partners and stakeholders, including government
  • Work closely with the team, contribute to the development and manage the implementation of annual technical work plans/targets, budgets, and reports.
  • Actively coordinate strategy and activities with any implementing partners, national and local government authorities involved in and responsible for economic development.
  • Coordinate closely with other team members and stakeholders on data collection to measure impacts, incomes, household and business investments, and savings.
  • The incumbent will serve as the technical lead and supervise staff and/ or consultants in the following areas: public-private partnerships, enterprise development, child labor prevention; workforce development for legally aged working children; occupational safety and health (OSH)/decent work, vocational education/ training, microfinance/micro insurance access,
  • Youth and women’s empowerment or youth civic engagement
  • Producing timely, informative project reports, capturing project highlights and challenges.
  • Ensure that the program is implemented according to design, quality standards and schedule.

Qualifications, Skills and Experience: 
  • The applicant should preferably hold a Bachelor’s Degree in Social Sciences, Development Studies or a closely related field is required.
  • At least three years’ experience working in projects promoting livelihoods, training, and development interventions in areas including skills training, youth employment, income generation, entrepreneurship, youth civic engagement and leadership development, and social services for donor-funded development programs required.
  • Demonstrated technical expertise in public-private partnerships, enterprise development, vocational education /training, microfinance/micro insurance access, youth and women’s empowerment, and child labor prevention.
  • Detailed knowledge and understanding of youth empowerment and development issues and experience in projects promoting leadership development.
  • Demonstrable training skills, development of training materials and capacity building of community based organizations.
  • Excellent interpersonal, oral and written communication and negotiation skills. Fluent written and spoken English.
  • Supportive attitude towards processes of strengthening staff capacity;
  • Leadership qualities, personnel and team management including mediation and conflict resolution;
  • Demonstrated skills in critical thinking, assessment and analysis; strong competency in conceptualizing and designing strategic frameworks;
  • Excellent communication, team building and training skills with the ability to establish and maintain effective working relations in and outside the organization;
  • Skills in report writing and presentation to ACODEV Management and other stakeholders.
  • Extremely flexible, and have the ability to cope with stressful situations.
  • Possess the ability to maintain performance expectations and strong working relationships in diverse cultural contexts, psychologically & physically stressful environments
  • Past experience with and enthusiasm for on the job training.
  • Computer literacy i.e. knowledge of Microsoft Office software (Word, Excel, Outlook, and Internet) required.
  • Desire to work effectively in a team oriented environment.
  • Ability to travel within rural Uganda.

How to Apply: 
All suitably qualified and interested candidates should send their application letter, updated CVs with three professional referees and a table showing your salary history for the past three years to the Human Resources Manager, at info@tpoug.org or send a hard copy to: P. O. Box 21646, Kampala-Uganda.

NB: If you don’t hear from us by 29th May 2015, consider your application unsuccessful.
TPO Uganda is a gender sensitive organization and female candidates are particularly encouraged to apply. Our recruitment and selection procedures reflect our commitment to protecting children, women and vulnerable adults from abuse and exploitation.

Deadline: Friday 8th May, 2015

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USAID Non-profit Careers - Project Manager at ACODEV

Job Title:   Project Manager
Organization: Action for Community Development (ACODEV)
Funding Source: U.S. Agency for International Development (USAID)
Project Name: Sustainable Outcomes for Children and Youth in Central and Western Uganda
Duty Station: Kampala, Uganda

About US:
Action for Community Development (ACODEV) is a Non-Governmental Organization that serves and empowers individuals, families and communities in East and Southern African region through promotion of innovative solutions in the areas of Human Rights, Health Promotions and Institutional Capacity Strengthening.

About Project:
ACODEV will be implementing Sustainable Outcomes for Children and Youth in Central and Western Uganda over the next five years. The Project will improve the health, nutrition, education and psychosocial wellbeing of vulnerable populations, as well as reduce abuse, exploitation and neglect to a minimum of 625,000 children and 101,500 households in 17 districts in central and western Uganda.  The Project is being implemented by a consortium of partner consisting of CRS being the lead, Futures Group, ANPPCAN and TPO.

Job Summary:  The Project Manager OVC who will technically support the Executive Director in ensuring sustainable programrmng and efficient management of the OVC project being implemented.

Key Duties and Responsibilities: 
1. Project Management:
  • Manage and ensure the successful implementation of the OVC project.
  • Steer the planning and implementation of all project activities in line with CRS program implementation approaches and donor requirements.
  • Carry out regular site visits to ensure proper implementation of OVC activities.
  • Technically support the OVC team in ensuring the sustainability of project activities at the community and family
  • Remain up to date on current OVC trends in Uganda and ensure the OVC team has access to re same resources.
  • Steer the development of new OVC projects and programs.
2. Capacity Building:
  • Continuously provide guidance, coaching and supervision to the OVC project staff.
  • Ensure that there is OVC team involvement at all stages of the project cycle.
  • Develop a capacity building plan to strengthen the OVC team capacity and support implementation of capacity building plan.
  • Provide technical support as needed by  partners
3. Representation:
  • Build and strengthen linkages between OVC and other key government and non-government stakeholders at national level.
  • Represent OVC at national level meetings.
4. Finance:
  • Responsible for overall management of the OVC project budget.
  • Actively monitors expenses against the project budget and maintain an updated budget status report and send timely reports to the Executive Director.
  • Ensure the development of the OVC annual budgets and work plans.
  • Work closely with the OVC team to develop monthly and quarterly cash needs for the Project’s activities.
  • Provide final review and approval for Budget Status Reports and liquidation documents, in compliance with approved budgets, as well as CRS and donor regulations.
5. Project Quality and Learning:
  • Elaborate with OVC implementing partners’ projects to develop, and implement a strong M&E system.
  • Foster a culture of learning among OVC team and support implementation and Learning activities.
  • Develop and strengthen relationships with consortium project staff implementing OVC activities.
  • Responsible for the preparation and timely submission of all programmatic reports required for submission to -donors and other key stakeholders.

Qualifications, Skills and Experience: 
  • The ideal candidate should preferably hold a Master’s degree in Public Health, Development or related field.
  • Past experience in project management, community development, communications or public health. Project management experience highly desirable.
  • A minimum of five years of program management experience working with health focused programs (HIV/AIDS, Maternal and Child Health, Health and Nutrition).
  • Detailed knowledge and understanding of the humanitarian emergency operating context, including Sphere, the humanitarian system, donors, security, civil military liaison and program management.
  • Significant experience on USG-funded health and/or other development programs added advantage.
  • Strong knowledge /experience in results based management & results oriented approach to project implementation
  • Excellent interpersonal, networking and team building skills
  • Excellent oral & written communication skills with analytic capacity & ability to synthesize project outcomes and relevant finishing into quality papers and reports, intended for a range of audiences;
  • Shares knowledge and experience actively, mentors project staff
  • Capacity to produce high quality communication and outreach materials to inform stakeholders & project partners
  • Excellent interpersonal, oral and written communication and negotiation skills. Fluent written and spoken English.
  • Possess the ability to exercise sound judgment, self-motivate and make decisions independently.
  • Extremely flexible, and have the ability to cope with stressful situations.
  • Possess the ability to maintain performance expectations and
  • Strong working relationships in diverse cultural contexts, psychologically & physically stressful environments
  • Past experience with and enthusiasm for on the job training.
  • Computer literacy i.e. working knowledge of Microsoft Office software (Word, Excel, Outlook, and Internet) required.
  • Desire to work effectively in a team oriented environment.
  • Ability to travel within rural Uganda.

ACODEV’s recruitment and selection procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. It is ACODEV’s policy not to solicit money for the entire recruitment process.

How to Apply: 
All suitably qualified and interested candidates should send a cover letter, updated CV and three work references (names and contact information only) to: Plot 98/99 Masoli Road 600M off Gayaza Road. Kampala. Uganda.

Deadline: Wednesday, 6th May 2015


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UN WFP Jobs - Programme Policy Officer at World Food Programme

Organization: UN World Food Programme (WFP)
Duty Station:  Kampala, Uganda
Position Grade: P3
Reports to: Project Manager (Post Harvest Loss Minimisation)

About US:
The UN World Food Programme (WFP) is the United Nations frontline agency against world hunger. It is the largest and longest serving humanitarian agency in Uganda. Currently WFP focuses on three priority areas namely: Emergency Humanitarian Action (EHA); Food & Nutrition Security (FNS); and Agriculture & Market Support (AMS). WFP has operations in various parts of the Country.

Job Summary:  The UN WFP Programme Policy Officer will be responsible for effectively leading teams of people and partners to implement agreed strategies/set objectives in post-harvest loss minimisation (PHLM) interventions. The Programme Policy Officer will also design and manage programmes of moderate size or complexity as required.

Key Duties and Responsibilities: 
  • Actively contribute to formulation of WFP-wide programme policies in line with both organisational strategy and the practical realities of operating in the field; or translate programme policy into Country level practices.
  • Offer timely technical support or mobilise technical expertise on programme and policy issues including assessment and analysis, the choice of objectives, activities, transfer modalities and appropriate food products, the deployment and testing of innovative approaches and the development of strategies to support government efforts to reduce hunger and malnutrition.
  • Lead groups of people and partners to implement agreed strategies & set objectives.
  • In charge of developing and implementing effective beneficiary training programs.
  • Carry out supply chain management, project planning and develop implementation matrices.
  • Actively co-ordinate multiple, concurrent stages within a project.
  • Steer TOT sessions with WFP staff and NGO partners.
  • Support counterparts in governments and other partners in identifying beneficiaries and implementing partners and provide technical expertise for the planning, formulation and implementation of PHLM programmes to strengthen government and community ownership and effectiveness of programmes at national and sub-national levels.
  • Establish and maintain operational partnerships to identify opportunities for collaborative approaches and initiatives that improve assistance packages and support advocacy work.
  • Enhance WFP’s leadership status in forums relating to PHLM through direct participation, briefings, information products and other materials.
  • Manage operational research and evidence building on issues relevant to PHLM.
  • Oversee the preparation and dissemination of timely analytical and critical reports, publications, and a variety of information products or proposals for internal or external use.
  • Actively contribute to resources mobilisations efforts for WFP projects, including clearly articulating the need for food assistance and related programme opportunities, and follow up on the resource situation of projects including commodity and cash availability, seeking advice from senior colleagues where necessary.
  • Offer advice and support the development of functional training in areas of expertise to enhance the capacity of WFP staff and partner to design and deliver effective food assistance programmes.
  • Lead, motivate and develop a team of staff to enable high performance.
  • Perform any other operational support, as required.

Qualifications, Skills and Experience: 
  • The ideal candidate for the United Nations World Food Programme (WFP) Programme Policy Officer should hold an advanced University degree in International Affairs, Economics, Nutrition/Health, Agriculture, Environmental Science, Social Sciences or other field relevant to international development assistance, or First University Degree with additional years of related work experience and/or trainings/courses.
  • A minimum of five or more years of postgraduate progressively responsible professional experience in public sector management, development projects, emergency assistance, and/or operational aspects of food aid or commercial transactions;
  • Past experience in project management.
  • Possess the ability to develop and implement effective beneficiary training programs.
  • Ability to lead TOT sessions with WFP staff and NGO partners.
  • Detailed knowledge and understanding of supply chain disciplines.
  • Ability to develop Project planning and implementation matrices.
  • Capacity to co-ordinate multiple, concurrent stages within a project (training, farming equipment procurement, production and delivery, M&E)
  • High level of attention to detail.
  • Language: Fluency in oral and written English and French; Intermediate knowledge of another official UN language (Arabic, Chinese, Russian and Spanish) or Portuguese (one of WFP’ s working languages).

Personal Competencies:
Excellent written and verbal communication skills;
  • Effective action management to plan, coordinate and prioritize multiple tasks;
  • Excellent cognitive capacity and problem solving skills;
  • Outstanding teamwork and interpersonal skills with ability to work patiently and tactfully with people of different national and cultural backgrounds;
  • Excellent partnership skills to build strategic relationships with a wide range of internal and external stakeholders.

How to Apply: 
All suitably qualified and interested candidates who wish to join the United Nations World Food Programme (WFP) should follow the procedures below to Apply Online:


Step 1: Register and create your online CV (if you have not done so before)
Step 2: Click on Description to read the position requirements and Apply to submit your application.

NOTE: You must complete Step 1 and 2 in order for your application to be considered for this vacancy.

Deadline: 6th May 2015


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