Job
Title: Teller (2
Vacancies)
Organisation: Barclays Bank
Job
Ref: Teller- Mukono
Branch – 00098536
Job
Ref: Teller-
Kampala Branch - 00098513
Duty
Station: Mukono,
Kampala, Uganda
Job
Summary: The
Tellers will be required to give a counter service, local currency and
basic international to Bank customers and other members of the public and
administration support within the outlet they are assigned to achieve the bank
objectives.
Key
Duties & Responsibilities:
1. Cash and Related
Transactions - 70%
- Cashing
of all cheques, travellers cheques and any withdrawals.
- Process
both cash and cheque deposits/credits
- Purchase
and sale of foreign currencies in a timely manner
- Before
processing each transaction verify that all the required information for
the transaction is accurate and complete on accordance with the banks
procedures.
- Submit
any concerns to the team leader or branch operations manager for follow up
and decision making whether proceed.
- Capture
all transactions on the banks system and ensure that all transactions are
properly authorised before processing.
- Balance
cash in own till and assist other tellers for balancing in case of need
- Prepare
vouchers for onward processing at the central processing unit or
back-office
- Limited
cross-selling of bank products and services
- Provide
referral services to the customers on bank products
- Carefully
count cash received and paid to ensure that errors are avoided. Barclays
has zero tolerance policy for teller errors, which may include
formal disciplinary procedures
- Assist
customers to correctly complete transaction documentation such as deposits
or withdrawals slips to ensure accuracy and completeness.
2. Quality Customer
Service - 25%
- Answer
general customer enquiries at cash counter
- Undertake
cashier & enquiries duties as required in order to provide excellent customer
service at the counter as a backup only
- On
occasion, own and manage customer queries and complaints by taking
ownership and resolving in a timely manner
- May
record details of cash and cheques paid in other Bank credits and charge
counter fee
- Provide
administration support within the outlet
- May
be required to assist in the training of new cashiers
3. Rigour - 5%
- Reconcile
own till at the beginning and end of day
- Throughout
the day advise cash team leader when teller limits are exceeded.
- Conduct
snap checks as assigned
- Call
over work assigned
- Open
and close till as per bank procedures
- You may be required to assume role of custodian
Qualifications,
Skills & Experience:
- A
Bachelor’s degree
- Two
(2) years experience as a Cashier
- Strong
numeracy skills
- Excellent
attention to detail
- Leadership
skills
- Detailed
knowledge of the banks processes and rigour requirements related to cash
- Cash
handling knowledge
- Extensive
knowledge of systems
- Understanding
of Cash management and general knowledge of Banks.
- Proven
track record in dealing with physical cash
How
to Apply:
If you feel challenged by
any of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 20th
June, 2013








