09 October 2015

Development Program Specialist (Knowledge Management) Job Opportunity - United States USAID US Embassy / Mission

Organisation: United States USAID Embassy, US Mission in Uganda
Duty Station: Kampala, Uganda
Vacancy Number: 86/15
Salary Grade: FSN-10 (Ugshs 88,050,617 to 128,626,328 p.a. inclusive of allowances).

About US Embassy:
Welcome to the United States Embassy in Kampala, Uganda.  The United States has enjoyed diplomatic relations with Uganda for over 30 years.  Ambassador Scott H. DeLisi currently heads the U.S Mission to Uganda.  The Mission is composed of several offices and organizations all working under the auspices of the Embassy and at the direction of the Ambassador.

Among the offices operating under the U.S Mission to Uganda are:
·         United States Agency for International Development (USAID)
·         Centers for Disease Control (CDC)
·         Peace Corps

Job Summary:  The USAID Development Program Specialist will support the Uganda Mission officer to improve its information and knowledge management capacities such that information access and its practical application to program management and oversight are increased, staff interactions become more productive, and the organization’s knowledge base is increased, with an overall goal of enhanced organizational efficiency and effectiveness. The FSN Knowledge Management Specialist (KMS) position will respond to findings from USAID/Uganda’s Monitoring, Evaluation and Learning Assessment (MELA) conducted in February 2015, leveraging existing and future knowledge management platforms as well as coordinating and advancing important knowledge management opportunities within the Mission, the broader Agency, and with the Mission’s implementing partners and stakeholder network. The position focuses on identifying, collecting, organizing, and interpreting data from Mission activities, including data generated from program and activity monitoring and evaluation; from key USAID and external studies that are technical/ programmatic in nature; and from organizational learning. The KMS position is charged with the sharing, utilization and retention of technical and programmatic knowledge within the Mission, in order to increase Mission staff’s understanding of, and ability to positively influence, the development context of Uganda and the place of USAID’s assistance programming within it. The KMS position will be responsible for helping to create practices, incentives, processes and feedback loops that encourage a robust knowledge management approach that enhances the positive development impact of USAID’s assistance to Uganda. S/he will be responsible for the management of the Mission’s knowledge management website and database, and for ensuring compliance with the Agency “Big Data” data-collection and dissemination efforts as per Automated Directives System (ADS) chapter 509. The incumbent directly supports USAID/Uganda’s monitoring and evaluation, design, organizational learning and stakeholder engagement efforts using the Mission’s Collaborating, Learning and Adapting (CLA) program-management approach. S/he provides key technical and administrative support to advancing a wide range of platforms and products for providing better analytical evidence for enhancing USAID’s program management practices and creating and institutionalizing key learning networks within and beyond USAID/Uganda.

Key Duties and Responsibilities: 
1. Mission Knowledge Management Functions (90%)
·         Serve as Knowledge Management (KM) subject-matter expert for the Mission and the KM point of-contact (POC) for USAID/Washington, with a focus on information collection, organization and dissemination.
·         Serve as thought leader for the Mission with regard to KM best practices, leading the establishment of a culture of knowledge capture and sharing within the Mission through the implementation of KM tools, processes and enabling mechanisms for all staff.
·         Offer expert support and policy guidance to Mission senior management for KM issues and initiatives, in accordance with Agency policy and accepted industry best practices.
·         Ensure strict adherence to USG and Agency rules, regulations and policies with regard to development of a Mission Intranet and the design, execution and modification of knowledge platforms, engagement strategies and content management practices for the Mission.
·         Identify, evaluate and promote opportunities for Mission staff to use online KM tools and systems for greater work productivity, including opportunities for monitoring of the development context, enhancing Mission internal communications and knowledge sharing, and/or stakeholder engagement.
·         Support the dissemination and utilization of lessons learned throughout the [ADS 200] Program Cycle. This includes disseminating information on experiences and approaches from elsewhere in the Agency to the Mission, such as the Development Experience Clearing (DEC), and actively seeking, identifying, collecting and disseminating sources of learning and emerging best practice in the development-assistance field.
·         Assisting, in collaboration with DOC, in the regular, timely distribution of resources and news items to Mission staff by way of newsletters, blogs or other appropriate online channels for internal communication and staff engagement.
·         Ongoing liaison and planning with KM constituents, including the Mission’s Monitoring, Evaluation and Learning contract, to maximize the Mission’s productive utilization of available online KM resources
·         Offers technical input to any assistance activity in the Mission for activities with a major Knowledge Management component, in collaboration with the Mission’s Monitoring, Evaluation, Organizational Learning and Project Design functions.
·         Serves as the default Contracting Officer’s Representative/Assistance Officer’s Representative for Mission wide activities/implementing mechanisms whose primary focus is Knowledge Management.
2. Coordinator – External Knowledge Management Interface (10%)
·         Provides - where permitted, appropriate, and practicable – dissemination of data to KM systems external to the USAID Mission such as AidData and DevTracker that are operational within Uganda with the support of USAID/Washington and/or other bilateral or multilateral development-assistance agencies and organizations.
·         Establishes working relationships with other bilateral or multilateral development-assistance agencies and organizations to promote, where appropriate and practicable, harmonization and/or alignment of non-sensitive development-assistance data collection and reporting systems, in support of the Organization of Economic Cooperation & Development/Development Assistant Committee’s (OECD/DAC) Aid Effectiveness Principles.
·         Manages content, design and accessibility of externally-accessible Mission websites providing non-confidential KM data.

Qualifications, Skills and Experience:
NOTE:  All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.
·         The ideal candidate should hold a University degree in social sciences, communications, knowledge management, information technology/data systems management, library science or other related field is required. 
·         A minimum of four years of progressively responsible experience in data management for a large (30 or more employees) public or private-sector organization are required. Candidate should demonstrate experience in the design and creation of knowledge generation, management and learning processes, systems and products that vary in media (in-person forums, as well as documents, video, social media) and platforms. These may include experience in online databases and libraries, and/or experience in scoping, designing and implementing varied tools such as online surveys, chat and blogging spaces, that complement live interaction taking place through meetings, conferences and/or ongoing team collaborations.
·         Past exposure and experience in the design and setting-up data libraries in both electronic and hard-copy form, and of searchable electronic databases and archives, is highly desirable.
·         Thorough, professional-level knowledge of the discipline of Knowledge Management, including knowledge generation, management and learning processes, systems and products that vary in media (in-person forums, as well as documents, video, social media) and platforms and KM tools such as online surveys, chat and blogging spaces.
·         Working knowledge of ICT technologies and applications; knowledge of usability and user-centric web design techniques and the principles of web development; web programming such as HTML and Javascript; and knowledge of web content management systems such as Drupal and WordPress, is highly desirable.
·         Excellent project management skills, and the ability to work as team member in a multi-cultural environment with a variety of people on real and virtual teams;
·         Possess the ability to prioritize in a multi-tasking environment and cope with shifting timeframes and short deadlines;
·         Demonstrated capacity to develop/implement work plans, monitoring and evaluation activities, and reports;
·         Excellent writing and editing skills in English;
·         Excellent interpersonal, oral/written communication skills, able to work in team-based environments;
·         Proven ability to achieve consensus among multiple and diverse counterparts, to be flexible, and to adapt to changing situations as needed;
·         Demonstrated ability to assess and tailor knowledge management solutions to user demand and to a wide range of user KM knowledge and experience, to influence organizational behavior change, and to apply an understanding of practices in usability design and testing, and change management;
·         Broad interest in investigating and applying new tools, approaches and solutions, in a context with broad client definition, experience and motivation to further ease workflows and enhance results;
·         Demonstrated ability to independently analyze political, social, economic, and policy issues.
·Language Proficiency: English writing and speaking ability is required.

How to Apply:
All those interested in working with the US mission in Kampala should send their applications and strictly adhere to the following:
·         Universal Application for Employment as a Locally Employed Staff or Family Member (DS-174), Download it Here.
·         A current resume or curriculum vitae.
·         Candidates who claim US Veterans preference must provide a copy of their Form DD-214 with their application.  Candidates who claim conditional US Veterans preference must submit documentation confirming eligibility for a conditional preference in hiring with their application.
·         Any other documentation (e.g. essays, transcripts/certificates, awards) that addresses the qualification requirements of the position as listed above.

Submit Application To:
Human Resources Office
By email at KampalaHR@state.gov

NB: Only electronic submissions will be accepted and only shortlisted candidates will be contacted.

Please clearly indicate the position applied for in the subject area of the email submission.
Please use standard file types such as Microsoft Word (.doc) and Adobe Acrobat (.pdf) and please send all documents in one file attachment.
Telephone:  0414-306001/259-791/5

Deadline: 14th October 2015

The US Mission in Kampala provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.  The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline

No Experience Customer Service Personal Banker Careers - Barclays Bank UK

Organisation: Barclays Bank UK
Duty Station: Kampala, Uganda
Reports to: Branch Manager

About Barclays UK:
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.

Job Summary: The Personal Banker will deliver exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all Barclays Bank Retail products & services.

Key Duties and Responsibilities:                                                                          
1. Sales to Retail Banking Customers: 50%
·         Actively participate in specific product campaigns by ensuring that the products are explained to customers.
·         Agree, meet and exceed targets for specific sales campaigns.
·         Maintain own sales performance statistics for management information usage.
·         Own and manage personal product & channel sales targets to contribute towards the outlet sales objectives.
·         Refer to the appropriate area of delivery for specialist product help or advice (e.g. Schemes or Home Loans) when uncertain about the product delivery or application process. Respond directly to the customer.
·         Build and strengthen effective relationships with branch staff to ensure that non-sales staff refer customers to the Personal Banker when they identify a particular product or service need.
·         In integrated branches, build effective relationships with Customer Advisors to ensure that they refer standard customers who become eligible for Prestige products and services.
·         Responsible for complete account opening documentation together with customers and submit to the Branch Manager for review before submitting to operations for processing.
·         Call customers when their accounts have been opened, generate welcome pack letters and send to customers.
2. Operational Rigour and Compliance with KYC Requirements: 20%
·         Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Personal Bankers are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
·         Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
·         Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Branch Manager.
·         Comply with all general Barclays operational risk & rigour requirements e.g. KYC and anti-money laundering regulations.
·         Occasionally, support the Branch Manager to open and close cashier tills at the beginning and end of each day.
·         Carry out snap checks as allocated by the Branch Manager.
3. Provision of Customer Service: 15%
·         Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Prestige Branch Manager.
·         Build and strengthen working relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
·         Guide customers to the appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
·         Guide customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time.
·         Guide customers as soon as new loans are approved and encourage draw-downs on the new loans.
·         When the branch is busy walk the queues- resolve quick inquires and direct customers to the correct counters.
·         Restocks merchandising materials (pamphlets, forms) in the Prestige Branch and advise the Branch Manager if supplies are running low.
4. Branch Support: 10%
·         Work in liaison with the Branch Manager/BOM, open and close Cashier tills at the beginning and end of each day.
·         Authorise cashier transactions above their teller limits when called upon.
·         Serve as the cash custodian for the Branch. This involves checking cashier cash levels throughout the day, restocking cashiers or repatriating excess funds, and reordering cash from the external provider based on daily limits as set out.
5. Community: 5%
·         Identify and participant in community initiatives to support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
·         Significantly contribute ideas to support the community initiatives agenda in the branch.

Qualifications, Skills and Experience:
·         The ideal candidate for the Barclays Bank Prestige Banker Jobs should hold a Good University degree or diploma or relevant experience in a front-line banking sales/marketing/service environment
·         Competitor product sales experience is an added advantage
·         The applicant should have comprehensive knowledge of the Bank's products, services and policies including standard tariffs.
·         Broad knowledge and understanding of overall Retail goals & objectives, including the branch's objectives growth of sales, cost control and income contribution
·         Broad knowledge and understanding of the sales process
·         Detailed knowledge of the procedural manuals
·         Detailed knowledge of the bank's internal departments, systems & procedures as well as risk & rigour requirements
·         Detailed working knowledge and understanding of relevant legislation e.g. KYC, Anti-Money laundering, banking code, service standards, health & safety standards etc 
·         Excellent planning and organization skills
·         Excellent communication skills, both verbal and written
·         Good questioning skills
·         Good PC skills
·         Good numeracy & analytical skills
·         Good selling/influencing skills
·         Good presentation skills
·         Influencing & negotiation skills training
·         Prior credit training
·         Good networking skills
·         Good listening skills

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Deadline: 12th October, 2015

For More Ugandan Jobs, Please Visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline

Research Analyst - Trade & Regional Integration (2 Job Opportunities) - Economic Policy Research Centre (EPRC)

Organization: Economic Policy Research Centre (EPRC)
Duty Station: Kampala, Uganda
Reports to: Senior Research Fellow (SRF)

About EPRC:
The Economic Policy Research Centre (EPRC) is Uganda’s leading economics research institution. Its mandate is to provide research and other forms of analytical support to Uganda’s development process. The Centre recently rebranded with the intention to consolidate its relevance ad effectiveness in performing its mandate by capitalizing on its national expertise to upscale its research and policy influence activities within the region. EPRC uses resources from Government of Uganda and Think Tank Initiative (TTI) under the International Development Research Centre (IDRC).

Key Duties and Responsibilities:
·         Conduct empirical trade and/or regional integration policy research and analysis
·         Actively engage in commissioned work for and on behalf of the Centre
·         Regularly participate in national trade and regional integration policy forums
·         Based on research findings and sound analysis, actively contribute to national policy discourse

Qualifications, Skills and Experience: 
·         The Research Analysts must be Ugandans who possess Master’s degrees by coursework & research in economics, with a strong bias in trade and economic integration issues from a reputable University
·         Working knowledge of external trade issues including trading blocs such as the EAC and COMESA
·         Working knowledge of international and domestic trade will be an added advantage
·         Strong training background in economic theory and methods
·         Proven ability to apply economic theory and methods to investigate empirical issues
·         The applicant must be abreast with current global and national economic issues
·         Computer literacy i.e. competency in the use of either STATA, EViews, GAMS or GAUSS for data analysis
·         At least two years’ experience in a reputable institution/ organization
·         Excellent writing skills
·         High-level interpersonal skills
·         Excellent communication skills
·         Willingness and ability to work to tight deadlines in a competitive environment
·         Unquestionable integrity
·         Age: Below 35 years

How to Apply:
All candidates should send their applications, including detailed curriculum vitae; names and addresses of three (3) referees (at least one of whom must be a current/ former employer), and photocopies of credentials to this E-mail address: eprc@eprc.or.ug

Deadline: Friday 16th October 2015 by 4:00 p.m

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline

Manager Job Opportunity - Nile Hotel International Ltd

Job Title:   Manager
Organisation: Nile Hotel International Ltd
Duty Station:  Kampala, Uganda

About US:
Nile Hotel International Limited is a limited company which concessioned its assets (the hotel and conference complex) to Tourism Promotion Services (TPS) (U) Ltd which currently operates the complex as Kampala Serena Hotel Conference Centre. The Company is therefore an asset holding company and its principal activity is to monitor the performance of the concession.

Key Duties and Responsibilities: 
·         Oversee an end-to-end process for the Company
·         Manage the monitoring of the Company’s concessioned assets
·         Actively monitor the concession in accordance with the Lease and Concession Agreement
·         Initiate, develop and coordinate other projects as approved by the Board
·         Prepare and manage NHIL’s budgets and forecasts
·         The incumbent will also prepare the company’s financial statements and management reports
·         Execute the strategies, policies and plans of the Company
·         Ensure timely compliance to statutory and company requirements
·         Maintain proper internal control and monitoring systems / procedures
·         The incumbent will mentor and supervise the staff and ensure high productivity
·         Regularly interface with the Company’s key stakeholders.

Qualifications, Skills and Experience: 
·         The ideal candidate should hold a good degree in business management or related discipline
·         Professional accounting qualification
·         Possession of a Masters’ degree or other professional qualification is an added advantage
·         At least five years’ experience in corporate/business management, planning and financial oversight.
·         Broad knowledge and understanding of statutory and company requirements
·         Understanding of concession monitoring
·         Ability to analyse data and make tactical and strategic recommendations based on the analysis
·         Strong management capability
·         Ability to manage tight deadlines
·         Excellent written and oral communication skills.

How to Apply: 
All suitably qualified and interested candidates should send an application letter and detailed CVs including present position, names of two referees, copies of professional and academic testimonials and telephone contact to:

The Administrative Officer,
Nile Hotel International Ltd,
5th Floor, Crested Towers, Short Tower,
P.O. Box 7057 Kampala. Uganda

Deadline: 22nd October 2015

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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