Several Barclays Bank Careers - Product Assistants

Organisation: Barclays Bank
Duty Station:  Kampala, Uganda

About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).

Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.

Job Summary: The Barclays Product Assistant will;
  • Actively support the product manager in the day today product management, development and sales.
  • Perform day today running of operational activities involved in product management like fees collection, product system parametization etc.
  • Manage the local Barclays Product range for Retail customers, ensuring the business remains competitive while achieving its stated income targets
  • Understand Barclays competitive position for each product category (e.g. Assets; Liabilities) and sector of the market to make recommendations in respect of local pricing and local market potential
  • Act as the major point of contact on product issues for local sales and marketing teams

Key Duties and Responsibilities:  
1. Business Direction (50%):
  • The incumbent will have principal responsibility for zero tolerance to any form of income leakage by ensuring no debits on income GLs, branch collection of manual fees and that the system is charging as per tariff guide.
  • Attend to all branch customer queries in accordance with LIMME by timely providing feedback and appropriate solutions.
  • Monitor and provide feedback to centre on local competitor product activity, including pricing
  • Undertake product legal and regulatory assessment as required
  • Research and propose suggestions on how best the business can optimally utilise the MIS from a product development and pricing perspective.
  • Provide and analyse product income data for Local and Centre management information
  • Co-ordinate production of a uniform Tariff for Retail customers, which is easily understood by customers and staff and easy to administer.
  • Co-ordinate any system changes including product parametization in accordance with policies and procedures governing product system implementation.
  • Perform any other duties from time to time as may be assigned by your line manager.
2. Business Management 30%
  • Manage the product communication process to the sales team to avoid product mis -sells
  • Oversee the process for interest rate changes in line with Central guidelines and governance
  • Monitor adherence and compliance to all sorts of product approvals needed to launch a given product, rectifying errors where identified.
  • Work with Retail Sales teams to ensure appropriate product sales processes are in place
  • Offer business input for implementation of new products by:
  • Engaging relevant stakeholders
  • Building a business case
  • Managing the development process where required
  • Completing all local product testing
  • Building a detailed local implementation plan
  • Closely monitoring local implementation
  • Give necessary notices to local government/regulators and public of product and price changes
  • Work closely with Local Operations Centres, regularly reviewing all operational standards for product profitability, and identifying skills gaps.
  • Review and feedback into customer satisfaction surveys, responding to customer product complaints.
  • Liaise with People Development and Sales Management functions to design and deliver appropriate training, and give input into sales strategies.
3. Relationship Management 20%: Develop and maintain excellent relationships with Business functions as well as Communication Managers and the PR function.

Qualifications, Skills and Experience:  
  • Detailed knowledge and understanding of Barclays Group products.
  • A detailed understanding of product offerings in the wider financial services industry.
  • A detailed knowledge of Barclays Africa strategy and policies
  • Detailed knowledge of consumer buying behaviour, marketing techniques and evolving trends
  • Good understanding of customer segmentation theory and practice.
  • A detailed understanding of industry, advisory, regulatory and professional bodies
  • Good understanding of legislation related to financial services and channel delivery
  • Detailed knowledge of constructing reports, executive summaries and briefs
  • Excellent written and oral communication skills
  • Excellent analytical and numerical skills for calculation of statistics needed in performance tracking
  • Past exposure and experience in basics of Project management
  • Computer literacy skills especially excel, word & PowerPoint
  • Good interpersonal and networking skills
  • Report writing skills

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

Click Here -> Job Number (Type 00155668)

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

For queries contact us on 0417122453 or email:

Deadline:  28th April, 2014

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Customer Service Representative Career Vacancy at Afrimax

Organisation: Afrimax Uganda Ltd
Duty Station: Kampala, Uganda
Reports to: Customer Service Supervisor

About Afrimax:
Afrimax Uganda Ltd is a newly launched ISP offering quality 4G wireless broadband Internet services to companies and households in Kampala. In future, we will extend our network and service to other parts of the country. We are part of the larger Afrimax Group with ISP operations in other African countries.

Job Summary: The Customer Service Representative will be responsible for the provision of 24 x 7 telephonic, email, face to face and social media points of contact for customers to obtain information and support regarding Afrimax products and services. The main objective of the Representative is to ensure that they assist customers with their inquiries, questions or problems and provide an excellent customer experience.

Key Duties and Responsibilities: 
  • Be available to provide support, assistance, information and resolution
  • Adherence and compliance to policies and procedures
  • Facilitation of quick resolution of customer queries or problems
  • Meeting defined performance measures
  • Meeting or exceed Service Level Agreements targets 
Qualifications, Skills and Experience: 
  • The applicant must hold any relevant Bachelor’s degree
  • Excellent written and oral English language skills
  • Computer literacy skills i.e. proficiency in all MS Office applications – Word, Excel, Powerpoint
  • Extensive knowledge of Contact Centre CRM, telephony, QA and WFM systems
  • Customer and service orientation
  • Willingness to work long hours
  • Ability to handle stress and conflict
  • Ability to portray a positive attitude
  • Excellent analytical skills
  • Time management skills
  • Ability to multi-task
  • High degree of flexibility
  • Ability to handle stress
  • Professional image
  • Ability to work in a team
  • Good knowledge of the telecommunications industry

How to Apply: 
Please visit web link below to express your interest in joining a new ISP, Afrimax Uganda.

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United Nations IOM Careers - Procurement Assistant at International Organization for Migration

Job Title: Procurement Assistant
Organisation: International Organization for Migration (IOM)
Duty Station: Kampala, Uganda
Reports to: Resource Management Officer
Vacancy Number: G4/1

About IOM:
The International Organization for Migration (IOM), established in 1951, is the leading international intergovernmental organization dealing with migration.  Its objective is to ensure the orderly migration of persons in need of migration assistance throughout the world. IOM Uganda has been registered and operational since 1988, when the field mission was established. Throughout the past 20 years, IOM Uganda has processed movements and facilitated information gathering and support towards refugees, internally displaced persons, demobilized child soldiers, trafficked women and other migrants and their specific needs, both on individual and large scale population movement. In addition to operational matters and research, IOM has an important role in enhancing and building national capacity in migration management.

Key Duties and Responsibilities: 
  • Prepare documentation necessary to apply for duty MFA Form/VAT exemptions applications for IOM procured goods and services.
  • Receive quotation request form from users and source quotations from registered suppliers through the established IOM procedures.
  • Receive and compile quotations from suppliers and prepare the Bid Analysis for review by the project manager and approval by CoM and ensure that all the necessary information is stated on the bid analysis. Where appropriate, to actively seek the best prices, terms and conditions for IOM through negotiation and in consideration of IOM’s purchasing power.
  • Routinely raise purchase orders and send them to the supplier identified and / or approved through the Bid Analysis.
  • Keenly track, maintain and update purchase orders in a serialised manner and ensure copies goes to the relevant parties per the procurement procedures.
  • Consolidate all relevant procurement documentations (GRN, delivery note, purchase order, etc) and prepare payments requests for submission to accounts.
  • Prepare PRs and LPOs and ensure POs are prepared in SAP, Released, MIRO and MIGO by the relevancy personnel.
  • Make certain that the absolute application of IOM’s standards of conduct in dealing with IOM’s suppliers, ensuring all transactions are conducted with absolute probity, and that any concerns about irregular practices are communicated to the Chief of Mission.
  • Perform any other duties as may be assigned

Qualifications, Skills and Experience:
  • The IOM candidate should possess a good diploma in business management /Bachelor of commerce/ Economics or related fields.
  • At least four years relevant working experience in International Organizations or International NGOs.
  • Practical experience on international procurement.
  • Extensive Knowledge on Government requirements on duty exemptions.
  • Prior experience on VAT exemptions procedures.
  • Computer literacy skills i.e. Proficient in Microsoft Windows and Office.
Language Proficiency: English

 Personal Competencies:
1. Accountability:
  • Accepts and gives constructive criticism
  • Follows all relevant procedures, processes, and policies
  • Meets deadline, cost, and quality requirements for outputs
  • Monitors own work to correct errors
  • Takes responsibility for meeting commitments and for any shortcomings
2. Client Orientation: Identifies the immediate and peripheral clients of own work
3. Continuous Learning:
  • Contributes to colleagues' learning
  • Demonstrates interest in improving relevant skills
4. Communication:
  • Actively shares relevant information
  • Writes clearly and effectively, adjusting wording to the intended audience
  • Listens effectively and communicates clearly, adapting delivery to the  audience
5. Creativity and Initiative: Proactively develops new ways to resolve problems
6. Performance Management: Provides constructive feedback to colleagues
7. Planning and Organizing:
  • Sets clear and achievable goals consistent with agreed priorities for self and others 
  • Identifies priority activities and assignments for self and others
  • Organizes and documents work to allow for planned and unplanned handovers
  • Identifies risks and makes contingency plans
8. Professionalism:
  • Masters subject matter related to responsibilities
  • Identifies issues, opportunities, and risks central to responsibilities
  • Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation
  • Persistent, calm, and polite in the face of challenges and stress
  • Treats all colleagues with respect and dignity
  • Works effectively with people from different cultures by adapting to relevant cultural contexts
  • Knowledgeable about and promotes IOM core mandate and migration solutions
9. Teamwork:
  • Actively contributes to an effective, collegial, and agreeable team environment
  • Contributes to, and follows team objectives
  • Gives credit where credit is due
  • Seeks input and feedback from others
  • Actively supports and implements final group decisions
10. Technical:
  • Effectively applies specialized knowledge of procurement to timely source goods and services
  • Effectively works with vendors and service providers in compliance with IOM procedures to secure cost-effective quality solutions for IOM

How to Apply:
All those interested in working with the United Nations’ International Organisation for Migration (IOM) should send a cover letter and CV with detailed relevant work experience to IOM HR department via E-mail to

Deadline: 20th April 2014.

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NGO Careers - Community Enterprise Development Officer at EADEN

Organisation: The Eastern Archdiocesan Development Network (EADEN)
Duty Station: Tororo, Uganda.
Reports to: Area Manager Tororo

About EADEN:
The Eastern Archdiocesan Development Network (EADEN) is the network of Caritas organizations of the Catholic Church in the Province of Tororo. It covers the Dioceses of Jinja, Tororo, Soroti, Kotido and Moroto. It was established to coordinate development initiatives in the Province and link network members and partners locally, nationally and internationally.

Job Summary: The Community Enterprise Development Officer will be in charge of the Enterprise Development portfolio at area level and will be primarily responsible for the development of entrepreneurial skills among farmers and farmer institutions, through a combination of enterprise development approaches with a view of increasing the Farmer Institutions membership entry, growth and competitiveness in the business environment.

Key Duties and Responsibilities: 
  • Conducting surveys to establish entrepreneurial needs;
  • Identifying and recommending appropriate entrepreneurship training needs for the farmers and farmer institutions in EADEN program areas;
  • Review and develop training content, manuals and handbooks for use by the organization in building entrepreneurial capacity of the farmers and farmer institutions;
  • Coordinating and training farmers as entrepreneurs across the farmer institutions and program area.
  • Facilitate farmer groups and farmer institutions development of savings and credit mechanisms
  • Pro-actively facilitate farmer groups and institutions in development of mechanisms for collective marketing
  • Facilitate farmer groups and farmer institutions development of mechanisms for collective buying of farm inputs

Qualifications, Skills and Experience: 
  • The ideal candidate should possess a first degree in either Education (business – related subjects), Entrepreneurship, Business Administration, Adult and Community Education, Commerce or a business related field
  • Prior experience in Enterprise Development training
  • Practical knowledge of training/enterprise needs assessment
  • Past experience in enterprise development, collective marketing, savings and credit
  • At least a year’s experience in training on micro and small business management
  • Excellent oral and written communication skills.
  • Excellent analytical skills, ability to work under pressure and meet strict deadlines.
  • Experience with donor funded project accounts is an added advantage
  • Prior experience with Savings and Loan Associations
  • Past experience of organising farmer groups for collective marketing
  • Possess the ability to ride a Motorcycle with a valid driving permit

How to Apply: 
All suitably qualified and interested candidates should send their applications, updated CVs, relevant supporting documents to the following address:
The Chairman, Board of Directors,
Eastern Archdiocesan Development Network (EADEN)
P. O. Box 295, Mbale
And emailed to: or hand deliver to the EADEN Offices on: Plot 14, Bufumbo Road, after the High Court in Mbale Town, and/or in Iganga Town, on Plot 24 Lubas Road, Off Kaliro Road, Iganga Municipality. Uganda

Deadline: Friday, 25 April, 2014 by 12 noon.

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Financial Management Specialist Career Job at The Global Partnership for Education (GPE) Program

Organisation: The Global Partnership for Education (GPE) Program
Duty Station: Kampala, Uganda

About GPE:
The Global Partnership for Education (GPE) Program is a programme where various donors pool funds together to support low income countries towards the achieving the Millennium Development Goal (MDG) of Universal Education For All (EFA) and gender parity in education.

In July 2011. Uganda became eligible for a grant from the Global Partnership for Education (GPE) Fund (GPEF) as support towards the implementation of the Education Sector Strategic Plan (ESSP). In November 2013, Uganda's Application for the grant worth USD $100M was approved by the GPE Board. The development partners, in consultations with the Government of Uganda endorsed the nomination of World Bank to act as the Supervising Entity for the grant.

The Project Development Objective is to support the Government of Uganda in improving teacher and school effectiveness in the public primary education system. The project is centered on improving education service delivery at teacher, school and system level to realize meaningful gains in pupil achievement in primary grades.

Job Summary: The Financial Management Specialist will be responsible for the financial and administrative functions of the Project The TA/FMS will manage and monitor all the financial activities of the project in line with the international and the Government of Uganda (GoU) financial regulations while ensuring compliance with the Local Education Group audit and fiduciary requirements, and performing analytical work on financial management and financial accountability issues

Key Duties and Responsibilities:  
  • Developing financial plans and budgets for the project in consultation with the head of Budget of the MoES.
  • Managing disbursement of funds for project activities in liaison with the head of accounts at MoES
  • Responsible for the preparation of monthly, quarterly and annual financial reports as per the reporting requirements
  • Development and implementation of project internal controls for proper management of project financial and physical resources
  • Conduct periodic evaluation of the project financial performance against the project objectives
  • Reporting periodically on financial programme activities in line with the reporting guidelines
  • Facilitation of the audit of the annual financial statements
  • Conduct responsibilities of a Financial Management Specialist as a full member of a multi - disciplinary team for a variety of operational and tactical tasks for both daily operations as well as analytical financial work;
  • Prepare and submit justifications to the World Bank in form of a statement of expenditure for Special Account advances,
  • Take a leading role in the preparation of the Projects Implementation Documents and Operations Manuals;
  • Compile and submit quarterly and annual budgets, monitor and report on financial trends and prepare replenishment applications to GoU and World Bank respectively as per the guidelines
  • Produce within agreed timeframes and in the standard formats, monthly financial statements and financial management reports to aid management decision making
  • Support the head of accounts in the preparation of quarterly and annual reports for presentation to the LEG and other interested parties;
  • To implement adequate internal controls for management of project financial and physical resources to ensure effectiveness, efficiency and economic use of resources.
  • Evaluate the project financial performance against projected funding obligations for the determination of expenditure priorities and timely replenishment of funds
  • Manage disbursement of all project funds for project activities in accordance with the existing internal controls to ensure avoidance of fraud, theft and financial mismanagement
  • Actively coordinate the accounting and financial arrangements for the different components and categories of projects
  • To coordinate the timely annual financial audit and the value for money audit of the project

Qualifications, Skills and Experience:  
  • The candidate must hold a good bachelor’s degree in Commerce (Accounting) Business Administration (Accounting), Accounting, Finance or its equivalent from a recognized university.
  • Professional full accounting qualification preferably in CPA. ACCA or equivalent is a must.
  • A post graduate qualification in Financial Management. Business Administration or related field is an added advantage
  • At least five (5) years’ practical experience in financial           management            or related accounting duties in a public or private institution.
  • At least three (3) years’ experience in financial            and accounting procedures of GOU and donor funded projects is an essential requirement.
  • Extensive knowledge of the GoU IFMS system will be an added advantage.
  • Possess the ability to prepare and interpret financial statements and books of accounts, including management accounts.

How to Apply:  
All suitably qualified candidates are encouraged to send their applications to the: Assistant Commissioner, Human Resource Management, 4th Floor, Embassy House, Ministry of Education and Sports (MOES), Kampala, Uganda.

Deadline:  30th April, 2014

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