E- Channel Manager – Operations Careers – Finance Trust Bank (FTB)

Job Title:  E- Channel Manager – Operations

Organisation: Finance Trust Bank (FTB)

Duty Station:  Kampala, Uganda

Reports to: Head of Banking Operations


About US:

Finance Trust Bank (FTB) was licensed as a Tier 1 Commercial Bank on 11th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today, Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 500,000 depositors and over 37,000 borrowers, through a network of 34 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.


Job Summary:   The E- Channel Manager – Operations will be responsible for the overall efficiency and effectiveness of the alternative channels systems, policies, procedures, reconciliations, settlements and  payments within the operations department  and the branches in line with the bank’s business plan and Bank of Uganda  guidelines.


Key Duties and Responsibilities:

  • Review reconciliations and approve transactions as required within the prescribed discretionary powers in the operations department at the head office.
  • Approve and monitor the float and limit requirements for the E- banking businesses as approved by management by ensuring adequate float needs both in the branches and at the head office as well as recommending changes to the Head of department as per business demands.
  • Oversee the performance and uptime of all the E-channel systems in order to drive high standard of customer service and satisfaction of all customer complaints and ensuring that complaints are closed, and customers are given feedback as stipulated by the consumer protection guidelines.
  • Conduct regular E- channel system data reviews and data integrity, UATS, risks, losses, and inadequacies so that the bank is complaint to E- channels industrial guidelines and practices as per the risk dashboard and Bank policies.
  • Manage partner companies and stake holders involved in the E- banking businesses through regular meetings to resolve and close outstanding issues affecting the business.
  • Train, mentor, coach, supervise, guide and appraise staff under the section and in the branches so that they execute their work   under laid down policies and procedures of the bank.
  • Handle, respond and close regular audit findings by BOU, internal and external auditors, Risk and Compliancy in the section and the branches in addition to recommending revised policies and procedures to be able to close the findings and also achieve operational efficiency in the changing E- business environment.
  • Consolidate and submit timely and regular performance reports to the head of department and other stake holders.
  • Carry out any other business that is beneficial to the bank business as directed by your Supervisor(S)

Qualifications, Skills and Experience:

  • The applicant must hold a University bachelor’s degree in any discipline.
  • Any additional qualification in Accounting, Financial Management, Statistics and Business analytics, Software packages is an added advantage
  • At least four years of work experience in a supervisory position in a banking environment
  • Knowledge of the Banking industry risks and regulatory framework in the E- banking operations.
  • Knowledge of back and front office Operations in a banking environment especially the technology used in the E- Banking operations.
  • Excellent computer skills like Microsoft packages
  • Excellent analytical and data interpretation skills
  • Knowledge of reconciliation and GL management
  • Proven experience in business continuity, change management and recovery plans of E- channels.
  • Good Interpersonal, communication, leadership and listening skills
  • Ability to take decisions and progress towards goals in conditions of uncertainty.
  • Able to work beyond normal working hours if need arises to be able to accomplish daily work schedules.


NB: Position carries an attractive salary and benefits package.


How to Apply:

All suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, P.O. Box 6972, Kampala, Uganda, TWED PLAZA, Plot 22B, and Lumumba Avenue and email it to jobs@financetrust.co.ug as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.


Deadline: 12th April 2024


NB: Only shortlisted candidates will be contacted directly on Tel. Numbers 0312 222600 or 0414 341275 ONLY.


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Date Posted 2024-04-05
Valid Through 2024-04-12
Employment Type FULL_TIME
Hiring Organization Finance Trust Bank (FTB)
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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