Several No Experience Customer Service Jobs - Universal Bankers - Absa Group (formerly Barclays Bank UK)

Job Title:       Universal Banker (Several No Experience Customer Service Jobs) Organization:  Absa Group Limited (formerly Barclays Bank...

Several No Experience Customer Service Jobs - Universal Bankers - Absa Group (formerly Barclays Bank UK)

Organization: Absa Group Limited (formerly Barclays Bank UK)
Duty Station: Uganda

About US:
Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.

We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (Barclays Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.

Key Duties and Responsibilities:
·        Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
·        Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
·        Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls. Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
·        Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the ID Buddy to prevent fraud.
·        Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
·        Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
·        Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
·        Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers
·        Ensure adherence to the SARB minimum requirements | Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
·        Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
·        Provide Regular feedback to customers on the progress of their enquiries
·        Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
·        Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
·        Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
·        Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times
·        Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
·        Ensure adherence to the Corporate Wear policy
·        Maintain a neat and tidy workstation at all times
·        Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
·        Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
·        Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
·        Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
·        Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
·        Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
·        Educate customers on the use of the Internet Kiosk. | Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities
·        Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
·        Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
·        Capture all other leads on SMD once agreed by client
·        Follow up all leads with Sales Consultants on SMD to make sure clients are contacted | Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
·        Conduct cash counts and visual checks as assigned by the line manager from time to time
·        Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
·        Keep transactions records available for control purposes
·        Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed
·        Follow cash management procedures and limits as prescribed
·        Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
·        Adhere to prescribed control measures to prevent fraud, losses and shortages
·        Report suspicious transactions as per Money Laundering control frameworks
·        Complete and maintain applicable registers (Teller and Key registers)
·        Adhere to safety and security procedures and follow prescribed instructions in event of robbery
·        Cubicles, teller drawers and workstations to be kept locked when leaving workstation
·        Follow off-line procedures and comply with all regulatory and compliance requirements
·        Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
·        Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
·        Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368)
·        Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates

Qualifications, Skills and Experience: 
·        The ideal applicant for the Absa Group Limited Universal Banker should hold relevant qualifications
·        Banking Knowledge (Meets some of the requirements and would need further development)
·        Business Improvement Orientation (Meets all of the requirements)
·        Customer Excellence - Service Delivery (Meets all of the requirements)
·        Enabling team success (Meets all of the requirements)
·        Experience in a similar environment, Further Education and Training Certificate (FETC) - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development)

How to Apply:
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.

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Senior Sales Manager - Egatee

Job Title:   Senior Sales Manager
Organization: Egatee
Duty Station: Kampala, Uganda

About US:
Egatee is a new platform that has been introduced to help retailers to earn extra money. Egatee’s mission is to connect African consumers and retailers to do better business together. The company has grown into a global leader with its affiliates in wholesale and retail markets .We are determined to become a global leader in online and mobile commerce. Now our service covers all over the world including West Africa, East Africa, South Asia, China and other places. Egatee is a multi-category sales platform to the emerging market, with the widest retail coverage, core resources and capabilities in distribution and logistics.

Key Duties and Responsibilities: 
·       To be responsible for the regional decomposition of sales indicators, be responsible for guiding, supervising and adjusting the sales team's execution process, and take full responsibility for the completion of sales indicators.
·       Responsible for establishing the regional organizational structure of the sales team, responsible for the regional sales team recruiting, training, goal setting, operation requirements, work guidance, supervision and management, and responsible for regional sales team sales performance KPI evaluating and motivation.
·       Deeply understand the regional market dynamics and business development trends, and propose specific regional marketing plans and sales action plans to achieve the sales target according to the market changes.
·       Establish in-depth customer relations and long-term stable cooperative relations with company partners and customer groups. While maintaining the stable growth of the developed business in the region, continue to sink in the development of regional blank markets.
·       Responsible for the timely response to various emergencies in the area under its jurisdiction
·       Complete other temporary tasks assigned by the company department manager.

Qualifications, Skills and Experience:
·       The ideal candidate must hold a Bachelor degree or above, major in marketing or economic management is preferred;
·       More than 7 years sales management experience as a senior regional sales manager in the e commerce industry.
·       Strong sense of responsibility & enterprising spirit, strong sense of goal result orientation & pioneering spirit, and can actively face various challenges in the work process.
·       Good communication skills and team management skills, able to adapt to frequent business trips request.

How to apply:
All candidates who wish to apply for the above position must send their CV, cover letter, and copies of academic qualifications to email address (please ensure to indicate job applied for in subject head)

Deadline: 20th August 2020

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Finance Officer US NGO Job Vacancies - Mercy Corps

Job Title:    Finance Officer 
Organization: Mercy Corps
Duty Station: Kampala, Uganda
Reports to: Senior Finance Officer

About US:
Mercy Corps has been present in Uganda since 2006, focusing its interventions on economic and agricultural development, maternal child health and nutrition, governance, conflict management and humanitarian response. In 2017, Mercy Corps had an impact on almost 1 million beneficiaries in Uganda through our work focusing on building resilience and enabling economic growth, improving opportunities to attain better health and nutrition, and improving governance and conflict management. Common themes include community engagement, inclusive development, gender, and working in partnership with local government, the private sector and civil society actors.

Job Summary:  The Finance Officer is responsible for financial reviews, reporting, resource management, coordinating with others, compliance with donor and MC internal policies and timely submission of quality reports as required by supervisor.

Key Duties and Responsibilities:  
·        Perform financial Review of TAs, Expense reports, cash payments and simple service contracts for all Kampala based grants and ensure they are accurately coded and meet donor and MC standards
·        Coordinate the monthly and annual reporting process operations in relation to the package that should be sent to HQ by the 10th of the following month.
·        Perform financial analysis and provide management information reports.
·        Analyze all timesheets and ensure they are complete, charged to current grants and that they are all captured into the EPAR by the 3rd of every month.
·        Supervise the Finance Assistants and support them to ensure they are able to deliver on their responsibilities.
·        Coordination with Operations to track all outstanding invoices and ensure they are paid on time.
·        Ensure/match invoices/receipts, completion reports with GRN and other required documents for processing of contracts and payments in accordance with donor and MC regulations.
·        Coordinate and prepare weekly and monthly cash requirement for supported field offices, submit and make sure sufficient cash is available in all offices and monitor its use. Make sure also there is no excess cash.
·        Timely Coordinate, receive and prepare consolidated monthly cash projections working closely with the senior finance Officer and the finance Manager.
·        Provide on-going orientation, training and support to MC staff on Mercy Corps and respective donor’s rules and regulations.
·        Review Kampala transactions entered into Navigator, on a daily basis to make them ready for posting
·        Receive Field Bank Reconciliations reports and perform accurate and timely end month procedures i.e cash counts and end month bank reconciliations by the 9th of the following as per the MCU SFFM.
·        Make sure all income taxes, withholding taxes, VAT are accurately computed and make compilations for monthly statutory deductions and file timely returns (NSSF,WHT,PAYE,LST etc)
·        Any other tasks to be assigned by the supervisor.

Qualifications, Skills and Experience:
·        The applicant for the Mercy Corps Finance Officer job must hold a BA/S or equivalent in accounting or finance. Required
·        At least three years of experience in grants and financial management and accounting.
·        Adequate understanding of donor rules and regulations is required.
·        Three years international NGO/PVO experience is preferred.
·        Strong accounting skills and experience, including management of the general ledger, journal entries, payroll, payables and balance sheet.
·        Demonstrated experience and skill with financial reports preparation and presentation and proven ability to translate technical financial data into informative reports.
·        Advanced computer skills in MS Office programs, particularly Excel and accounting software experience.
·        Prior management experience and strong organizational skills preferred.
·        Excellent oral and written English skills Willing to travel regularly to Mercy Corps and sub grantees field offices and project sites approximately 25%.
·        An ability to support programmatic objectives with timely and meaningful financial information is essential.
·        A demonstrated ability to multi-task, meet deadlines and process information in support of changing program activities is necessary.
·        An impeccable professional standard of finance and procurement ethics as well as the willingness and ability to enforce compliance with Mercy Corps and donor policies and procedures is essential.

How to Apply:
All suitably qualified candidates are encouraged to apply online at the link below

Deadline: 14th August 2020

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Grant Requests for Proposals - Children's Rights and Violence Prevention Fund (CRVPF) Request for Proposal (RFP) to work with Adolescent Girls


 Children's Rights and Violence Prevention Fund (CRVPF) Request for Proposal (RFP) to work with Adolescent Girls

Organization: Children's Rights and Violence Prevention Fund (CRVPF)

Location: Kampala, Mukono, Lira, Luwero, and Kasese Slum areas, Uganda.

Grant Size: Up to US$ 20,000 per organization for programs implemented within two years


About US:

Children's Rights and Violence Prevention (CRFPF) is a regional child rights and social justice intermediary organization that provides grants and capacity development support to Community Organizations and local NGO's working with children, youth, families, communities and schools. CRVPF mission is to prevent violence, sexual abuse and exploitation of children and adolescent where they live, learn, plan and work. CRVPF provides grants to community organizations operating in Uganda, Kenya and Tanzania and Ethiopia.


Types of Project:

CRVPF, with funding from Mastercard Foundation under the COVID-19 Recovery and Resilience Program, will be implementing a project to support up to 80 Community Based Organizations and local NGOs to Respond to COVID-19 Challenges in Refugee Settlements, Host, and Slum Communities. The key objectives of the project include;

·        To build the capacity of women-led organizations in slums to ensure the safety of girls while at home and in schools, during the lockdown and as they return to school, by creating safe spaces for adolescent girls' power building programs.


Location: Kampala, Mukono, Lira, Luwero, and Kasese Slum areas.



·        Any CBOs, Local NGOs, preferably youth-led, and women-led, working in slum areas

·        CBO's and Local NGO's planning to work under cluster partnership on a program are also

·        encouraged to apply


Application Process:

·        All Applications will be reviewed on a running basis.

·        Applications shall be submitted by email using a concept note template that can be accessed via our website Click Here

·        Applicants should provide the following documents: Certificate of Registration, Evidence of current work/projects


Grant Size: Up to US$ 20, 000 per organization for programs implemented within two years


How to Apply:

Submit via Email to:, or


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No Experience UN Jobs - Information Management Interns - United Nations Children’s Fund (UNICEF)

Organization: United Nations Children’s Fund (UNICEF)
Duty Station: Kampala, Uganda

About US:
The United Nations Children’s Fund (UNICEF) is mandated by the UN general assembly to advocate for the protection of children’s rights, to help meet their basic needs and expand their opportunities to reach their full potential. Together with our partners, we work in 190 countries and territories to translate that commitment into practical action, focusing special effort on reaching the most vulnerable and excluded children, to the benefit of all children, everywhere.

Job Summary:  The Field Operations and Emergency Unit, based in Kampala is working to launch regular emergency polls through the UCO’s U-Report mechanism to ascertain the level of risk perception and satisfaction with UNICEF’s humanitarian assistance. Through its AAP work, UNICEF’s aim is to better integrate its beneficiaries into the design, planning, implementation and monitoring of its activities as per the needs reported on the ground. As a result of these emergency polls, U-Report partners will be reporting data related to the questions asked. The results of this poll and its use requires immediate, additional temporary support to analyze data.

Key Duties and Responsibilities:  The key functions and accountabilities for this position are all in support to the Emergency Officer position within the Office of FOE and include:
Information Management
·        Support FOE to develop snapshots for internal and external purposes, develop maps to support UNICEF’s programming and that of our partners and build the capacity of the emergency team in Uganda to collect, record, collate and analyze data.
·        Maintain an archive electronically of useful tools, information, studies, publications etc.
Support the design and implementation of UNICEF’s data management strategy
·        Support FOE to review humanitarian planning and programme documents, identify the information and knowledge management needs in consultation with FOE and jointly propose innovative measures and activities to address identified needs and gaps.
Data analysis and mapping
·        Support FOE in providing data analysis received by partners, U-Report and other data inputs, for inclusion in humanitarian sitreps.
·        Support FOE in the analysis of data and information and perform data quality and consistency control, ensuring harmonization of humanitarian performance monitoring with the regular programme.
·        Leverage Geographic Information Systems (GIS) to support FOE in mapping of geographic data management and the creation of dashboards on situation and results summary on regular basis.

Qualifications, Skills and Experience:
·        The ideal candidate for the United Nations Children’s Fund (UNICEF) Information Management Intern job opportunity should be enrolled in a degree programme in an undergraduate or graduate school, or be a recent graduate or have an advanced university degree in the relevant field. A BSC or MSC in computer science or related field such as information systems, information and communication technology, library or geographic sciences, or engineering highly desirable. Education in other areas will be considered with proven and relevant professional work experience.
·        Two years of relevant professional experience, in the field of data and information management systems and data analysis.
·        Knowledge and experience in using Adobe and ArcGIS are highly desirable.
·        Proven technical experience in development and use of innovative technology, particularly in the areas of data and GIS.
·        Proven professional experience is considered an asset.
·        Fluency in English is required. Knowledge of the local language is desirable.
·        UNICEF's Values: Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.
·        Functional competencies: Analyzing, Planning and Organizing, Applying Technical Expertise

 NB: The United Nations does not charge a fee at any stage of the recruitment process (Application, interview meeting, processing, or training). The United Nations does not concern itself with information on applicants’ bank accounts.

How to Apply:
All suitably qualified and interested candidates desiring to serve the United Nations in the aforementioned capacity should express their interest by visiting the UN recruitment website and clicking Apply Now.

Deadline: 17th August 2020

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