Customer Care Representative - Collections (Kampala) Jobs - M-KOPA Solar

Job Title:      Customer Care Representative - Collections (Kampala)  

Organisation: M-KOPA Solar

Duty Station: Kampala, Uganda

Reports to: Collection Team Leader

About US:

M-KOPA Solar is the global leader of “pay-as-you-go” energy for off-grid customers. Since its commercial launch in October 2012, M-KOPA has connected more than 500,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. Customers acquire solar systems for a small deposit and then purchase daily usage “credits” for US $0.45, or less than the price of traditional kerosene lighting. After one year of payments customers own their solar systems outright and can upgrade to more power.

Key Duties and Responsibilities: 

·         Make collection reminders to customers who are behind schedule on their payments

·         Customer Education: Participate in the customer education onboarding as assigned by the supervisor

·         Maintain awareness of client portfolio - confirm issue with the client enabling insights for delayed payment to prevent future default and protect client from potential repossessions.

·         Participate in collection campaigns that drive improvement overall collections and Net blocked rate.

·         Highlight issues affecting customers’ paying in to management and other key stakeholders.

·         Handling Customer queries over the phone or email

·         Educate current and potential customer’s issues and follow up till resolution.

·         Make and receive calls as assigned by Head of Customer Operations or Designated Supervisor

·         Correctly update the Call Log for every customer interaction

·         Actively participate in team meetings.

Qualifications, Skills and Experience: 

·         The ideal candidates for the Customer Care Representative - Collections (Kampala) job placement must hold a Bachelor’s degree in Microfinance, Business Administration, accounting or related field of studies from recognized university.

·         One year of experience in debt collection or related field.

·         Excellent communication skills and people management skills.

·         Listening and interpersonal skills are key to this position.

·         Keen attention to detail and the ability to work as part of a team is required.

·         Confident, driven and a self-starter.

·         Highly motivated and passionate about work.

·         Customer – centric

·         Fluent in at least English & Luganda / or a major language found within any of the Sales Regions

·         Able to work well under pressure and under minimum supervision

·         A fast learner who can work with set targets

·         Excellent Negotiator.

·         Problem solving skills and ability to work well in a team.

·         An excellent communicator.

·         Knowledge of Microsoft applications to include Excel, Word and internet operations.

How to Apply:

Only candidates who meet the minimum criteria as outlined as above are invited to send a comprehensive Cv and copies of certificates in one Pdf document to careersug@m-kopa.com Please kindly mark your application as “Application _ “Customer care Representative-Collections”_ in the subject line of your email.

The interested candidates should submit their applications addressed to;

The Head of Human Resource & Administration,

M-KOPA Uganda Limited,

Deadline: Sunday 1st September 2019 by 5:00pm

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Business Relationship Manager Employment Opportunity - Carlcare Service Limited

Job Title:   Business Relationship Manager

Organization: Carlcare Service Limited

Duty Station: Kampala, Uganda

        

About US:

Carlcare Service Limited was established in Hong Kong in 2009 with an aim to provide professional service support to mobile phones and other electronic consumer products and over the years has become a leading service brand for consumer electronics in South East Asia, Middle East and Africa. Currently, Carlcare is providing full service support for Tecno, Itel, & Infinix; three worldwide famous mobile phone brands.

Key Duties and Responsibilities: 

•          Exploring the potential cooperation opportunities and partnerships based on the needs of  product
•          Negotiations and follow-up with payment channels of operators and banks.
•          Create related business proposal and manage the whole process including negotiations, contract managements.
•          Maintain good relationships with business partners.
•          Assist technical team and product manager to improve the product and also improve the business proposal based on the advantages of product.
•          Be passionate to know the target market, and collect customers’ feedback, and then give improving feedback to the operation departments.
•          Learn more about the payment market and government policies.

Qualifications, Skills and Experience: 

• The applicant for the Carlcare Service Limited Business Relationship Manager job must hold a Bachelor’s in related course from a reputable University
• Experience in Telecommunication industry preferred
• Should have at least five years’ experience in a similar role.

How to Apply:

All candidates who wish to apply for the above position can send an email to hr.ug@transsion.com (please ensure to indicate job applied for in subject head)

Carlcare Service Limited,

Prism Building (Next to E-Tower), Kampala Road

6th Floor, Plot 71/73

Kampala, Uganda

Email to: hr.ug@transsion.com (please ensure to indicate job applied for in subject head)

Deadline: 10th September 2019 at 17:00hrs

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UN Administrative Assistant (Conference Coordinator) Job Careers - United Nations Regional Service Centre Entebbe (RSCE)

Job Title:             Administrative Assistant (Conference Coordinator)

Organization: United Nations Regional Service Centre Entebbe (RSCE)

Duty Station: Entebbe, Uganda

Job Opening Number: 19-Administration-RSCE-120875-F-Entebbe (M)

Grade: FS5

Reports to: Deputy Chief, RSCE

About RSCE:

The Regional Service Centre Steering Committee is the decision-making body for RSCE, in compliance with General Assembly resolutions, United Nations Secretariat rules and regulations, strategic guidance from United Nations Headquarters and oversight bodies. The Steering Committee consults with the Global Field Support Strategy Implementation Coordination Team, as required.

The Regional Service Centre, as approved by the Member States, is owned, managed and staffed by the regional missions it serves. This framework reinforces the existing missions’ chain of command structures and lines of authority in a manner that does not create an additional layer between Headquarters and the regional missions. It also ensures that staffing for RSC.

Key Duties and Responsibilities: The Administrative Assistant (Conference Coordinator) will be responsible for the following duties:

• Responsible for all training, conference, workshop or other coordination services undertaken by the Regional Training and Conference Center (RTCC);
• Provide administrative and logistical support for training/conferences, seminars, requested by client missions and other entities to be held at the RTCC through the preparation and delivery phases, with course directors, training focal points, trainers and participants.
• Maintains and updates the training calendar as well as the courses and venues schedule, administer and update all training-related information;
• Orient trainers to the training facilities and resources and provides logistic support in the delivery of courses;
• Provide information and guidance to staff members regarding the program, coordinate students' registration and accommodation, processing applications and preparing class lists;
• Monitor availability of course materials and supplies, coordinate with the other Entebbe Support Base (ESB) Entities ensuring the timely delivery of services and equipment in support of courses and conferences;
• Ascertain efficiency of computer equipment and installation of software/hardware; relay technical difficulties to the help desk and following up on problem solution;
• Compile reports on training programs, maintain training records, review and file and prepare reports on training evaluations;
• Assist in preparing needs analysis, participate in developing and organizing specific training programs to meet African Region Missions operational requirements;
• Assist in developing and delivering training modules and workshops for internal clients; assist also in selecting and developing teaching aids such as handbooks, tutorials and other training materials;
• Act as the RSCE training focal point and implement the RSCE staff development plan;
• Design specific training programmes to meet RSCE operational requirements, staff development needs and develop systems and methods for disseminating information to mission personnel on training and staff development activities;
• Assist in the development and tracking of career development programmes in liaison with the Department of Operations Support - Capacity Development Unit ( HRSD/OSO/DOS)
• Collect and maintain statistical data on training activities and respond to queries and request for information on training programmes;
• Prepare and monitor the budgetary allocations through regular reviews;
• Supervise and manage performance of staff under supervision
• Perform other relevant duties as requested by the supervisor.

Qualifications, Skills and Experience:

• The ideal candidate for the United Nations Regional Service Centre Entebbe (RSCE) Administrative Assistant (Conference Coordinator) job opportunity should hold a High school diploma or equivalent is required. Technical or vocational certificate in administrative services, finance, human resources or business administration is desirable.
• A minimum of eight years of progressively responsible experience in general administration, conference management or other related fields is required.
• Experience in organizing trainings, conferences and workshops is desirable.
• Previous experience in event booking and management is desirable.
• Languages: Fluency in English is required. Knowledge of French is desirable.

Competencies

Professionalism:

• Knowledge of practices and processes in event booking and management.
• Ability to plan and coordinate training, conferences, seminars, workshops or other events.
• Ability to market and maximize the utilization of conference facilities.
• Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter;
• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results;
• Is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges;
• Remains calm in stressful situations;
• Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Planning & Organizing:

• Develops clear goals that are consistent with agreed strategies
• Identifies priority activities and assignments; adjusts priorities as required
• Allocates appropriate amount of time and resources for completing work
• Foresees risks and allows for contingencies when planning
• Monitors and adjusts plans and actions as necessary
• Uses time efficiently

Client Orientation:

• Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view
• Establishes and maintains productive partnerships with clients by gaining their trust and respect
• Identifies clients’ needs and matches them to appropriate solutions
• Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems
• Keeps clients informed of progress or setbacks in projects
• Meets timeline for delivery of products or services to client

NB: The United Nations does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, or training). The United Nations does not concern itself with information on applicants’ bank accounts.

How to Apply:

All suitably qualified and interested candidates who wish to join the United Nations should apply online at the link below.

Click Here

Deadline: 3^rd September 2019

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Fresher Monitoring & Evaluation Assistant US Non-profit Jobs - IntraHealth International

Job Title:      Monitoring & Evaluation Assistant

Organisation: IntraHealth International

Duty Station: Uganda

About US:

IntraHealth International is a non-profit organization based in Chapel Hill, North Carolina, U.S.A. that has been in existence for over 30 years in more than 100 countries and it has empowered health workers to better serve communities in need. IntraHealth fosters local solutions to health care challenges by improving health worker performance, strengthening health systems, harnessing technology, and leveraging partnerships. In collaboration with governments, nongovernmental organizations, and private- sector organizations around the world, IntraHealth champions the needs and contributions of health workers—from doctors and nurses to community health workers to health facility managers—and works to ensure they have the tools, supplies, information, training, and support they need to provide communities they serve with the best possible opportunity for health and well-being.

About Project:

The purpose of the District Health Systems Strengthening on RMNCAH, HIV/AIDS and Nutrition in Karamoja project funded by UNICEF-Uganda and implemented by IntraHealth International is to use a health system strengthening approach to address the availability of quality RMNCAH, HIV/AIDS, and nutrition services in Karamoja. The project will be implemented in the districts of Karamoja and in full alignment with the Convention on the Rights of the Child (CRC), UNICEF’s Rolling Work Plan, and the relevant Government of Uganda national policies and guidelines. The project will work at the district, facility and community level to improve planning, coordination, data use, accountability, quality of care, continuous quality improvement, and integrated service delivery.

Job Summary:  The Monitoring and Evaluation Assistant supports the M&E Manager in implementation of the project monitoring and evaluation activities to provide information for tracking progress towards project targets and outputs. S/he will also assist the M&E manager in conducting evaluations and special assessments to measure project results and impact and identifying lessons for documentation.

Key Duties and Responsibilities: 

• Assisting M&E manager in developing, updating and implementing  annual M&E work plans
• Assisting M&E manager in developing data collection tools and training staff and partners in their use
• Assisting M&E manager in monitoring progress towards project targets and outputs.
• Assisting M&E manager in reporting against all UNICEF RWP and all related Donor Results frameworks, including activity and process indicators as required by UNICEF
• Supporting M&E manager in preparation of project reports.
• Entering data into project M&E databases and ensure the databases are updated and safe.
• Conducting data quality audits in field sites for quality assurance purposes.
• Participating in evaluations to measure project results and document lessons learned
• Maintaining an update filing system for all project M&E reports and documents
• Contributing to activities and work teams as assigned.

Qualifications, Skills and Experience: 

• The ideal candidate for the IntraHealth Monitoring & Evaluation Assistant job placement must hold a Degree in public health, social sciences, development, or a relevant discipline
• One year of experience in Monitoring and Evaluation in a complex and changing environment.
• One year of relevant experience working in an NGO environment with a focus on development, preferably in the field of health.
• Knowledge of and experience in using evaluation and research methods
• Familiarity with UNICEF-funded health projects preferred
• Strong writing and organization skills for reporting on program and study results.
• Self-starter with competence to assess priorities; manage a variety of complex activities in a time-sensitive/emergency environment, and meet competing deadlines.
• Ability to work as an effective team member in a complex and fast paced environment.
• Experience conducting data analysis using statistical and/or qualitative software packages (i.e. SPSS, SAS, STATA, Nvivo, Atlas.ti) highly desirable.
• Able to live in Karamoja

How to Apply:

All candidates who wish to join IntraHealth International in the aforementioned capacity should apply online at the link below.

Click Here

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2 Assistant Marketing Manager Job Vacancies - Gold Wolf Limited

Job Title:    Assistant Marketing Manager (2 Job Vacancies)

Organisation: Gold Wolf Limited

Duty Station: Naguru, Kampala, Uganda

Reports to: Marketing Manager

About US:

Gold Wolf Limited is a Chinese real estate development company with completed and on-going projects in Uganda. The company has the following position to be urgently filled for its newly completed 15 floor modern fully furnished apartment.

Qualifications, Skills and Experience: 

·         The ideal candidate must hold a bachelor’s degree in Marketing or related course

·         At least two to three years of working experience in marketing especially in the real estate sector

·         Must have good communication skills

·         Should be an active team player

How to Apply:

Interested who meet the above requirements ones should send their applications and detailed CVs to; nakayiwaracheal@yahoo.com clearly stating the position in the email subject line

Deadline: 6th September 2019

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