Organisation: Barclays
Bank UK
Duty Station: Kampala
Road, Kampala, Uganda
Reports to: Branch
Manager
About Barclays UK:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The
Personal Banker will deliver exceptional sales performance by identifying and
meeting customer needs through selling & cross-selling of all Barclays
Africa Retail products & services.
Key Duties and
Responsibilities:
Sales to Retail Banking Customers: 50%
- Actively participate in specific product
campaigns by ensuring that the products are explained to customers.
- Agree, meet and exceed targets for
specific sales campaigns.
- Maintain own sales performance
statistics for management information usage.
- Own and manage personal product &
channel sales targets to contribute towards the outlet sales objectives.
- Refer to the appropriate area of
delivery for specialist product help or advice (e.g. Schemes or Home
Loans) when uncertain about the product delivery or application process.
Respond directly to the customer.
- Build effective relationships with
branch staff to ensure that non-sales staff refer customers to the
Personal Banker when they identify a particular product or service need.
- In integrated branches, build effective
relationships with Customer Advisors to ensure that they refer standard
customers who become eligible for Prestige products and services.
- Responsible for complete account opening
documentation together with customers and submit to the Branch Manager for
review before submitting to operations for processing.
- Call customers when their accounts have
been opened, generate welcome pack letters and send to customers.
- When selling loans to Retail prestige
customers, complete the financial analysis and statement review on
customer accounts. Where customers do not meet the minimum criteria,
advise the customer, verbally or in writing as the customer requires.
Report such denials to the Branch Manager on a daily basis.
Operational Rigour and Compliance with KYC
Requirements: 20%
- Ensure accuracy of each new account
application, loan document, Barclaycard application and bank account
mandate change. Personal Bankers are held personally accountable for
accuracy and quality of these and supporting documents that they complete
and submit.
- The Barclays Bank Personal Banker will
also achieve operational rigour excellence in all aspects of procedures
and processes personally undertaken to ensure green audit.
- Follow the Retail end to end account
opening ensuring new accounts are authorized and KYC compliant. Escalate
any items that exceed the agreed service level time lines or where there
are unresolved KYC requirements, to the Branch Manager.
- Comply with all general Barclays
operational risk & rigour requirements e.g. KYC and anti-money
laundering regulations.
- Occasionally, assist the Branch Manager
to open and close cashier tills at the beginning and end of each day.
- Carry out snap checks as allocated by
the Branch Manager.
Provision of Customer Service: 15%
- Own customer queries and complaints
around account opening, loans and card applications and resolve in a
timely manner. Escalate any unresolved queries, or queries not resolved in
a short period of time to the Prestige Branch Manager.
- Build relationships with internal
service providers (Operations and KYC Helpdesk) to ensure a quick
turnaround time of escalated queries and complaints.
- Guide customers to the appropriate
delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
- Advise customers as soon as cheque
books, cards and other account items are ready for collection. Follow up
with customers that have not collected the items within a reasonable time.
- Advise customers as soon as new loans
are approved and encourage draw-downs on the new loans.
- When the branch is busy walk the queues-
resolve quick inquires and direct customers to the correct counters.
- Restocks merchandising materials
(pamphlets, forms) in the Prestige Branch and advise the Branch Manager if
supplies are running low.
Branch Support: 10%
- The Barclays Bank Personal Banker will
work closely with the Branch Manager/BOM, open and close Cashier tills at
the beginning and end of each day.
- Authorise cashier transactions above
their teller limits when called upon.
- Serve as the cash custodian for the
Branch. This involves checking cashier cash levels throughout the day,
restocking cashiers or repatriating excess funds, and reordering cash from
the external provider based on daily limits as set out.
Community: 5%
- Identify and participant in community
initiatives to support as part of Barclays community initiatives (such as
Make a Difference Day, Local community initiative, Financial Literacy)
- Significantly contribute ideas to
support the community initiatives agenda in the branch.
Qualifications, Skills and Experience:
- The ideal candidate for the Barclays
Bank Personal Banker should hold a good University degree or diploma or
relevant experience in a front-line banking sales/marketing/service
environment
- Competitor product sales experience is
an added advantage
- The applicant should have comprehensive
knowledge of the Bank's products, services and policies including standard
tariffs.
- Possess a good understanding of overall
Retail goals & objectives, including the branch's objectives growth of
sales, cost control and income contribution
- Thorough knowledge and understanding of
the sales process
- A working knowledge of the procedure
manuals
- A thorough knowledge of the bank's
internal departments, systems & procedures as well as risk &
rigour requirements
- A good working knowledge and
understanding of relevant legislation e.g. KYC, Anti-Money laundering,
banking code, service standards, health & safety standards etc
- Excellent planning & organization
skills
- Very strong communication skills, both
verbal and written
- Good questioning skills
- Good PC skills
- Good numeracy & analytical skills
- Good selling/influencing skills
- Presentation skills
- Good networking skills
- Listening skills
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
