30 Client Service Officer Job Opportunities - SolarNow

Job Title:         Client Service Officer (30 Job Opportunities) Organization:  SolarNow Duty Station:  Different Locations, Uganda ...

100 Diploma Jobs - Client Service Officers - SolarNow

Organization: SolarNow
Duty Station: Different Locations, Uganda
Reports to: Branch Manager

About SolarNow:
To tackle this, SolarNow sells quality solar products and suitable appliances ranging from small household systems capable of powering a lights, radio, phone, TV and/or fridge to much larger systems suitable for offices, schools and machinery. Increasingly SolarNow is also catering to the needs of off-grid farmers by providing irrigation solutions and other agricultural appliances. SolarNow provides credit and service that allows customers to spread payments over 24 months and receive service for 5 years. The company has over 1,000 employees and a network of 50 branches in Uganda and 15 branches in Western Kenya. There are concrete plans to expand within and beyond these territories.

Job Summary:  The Client Service Officer will be responsible for the identification of potential SolarNow clients, educating the clients on SolarNow products, sizing of the solar needs and advising the client on which products to get, afterward delivering after sales services for the rest of the duration of the contract with the client. The person will work closely with the credit officers and other support functions to ensure their continuously acquiring new clients hence expanding their client portfolio and they are maintaining their client portfolio by closely monitoring it, to ensure clients are paying on time. 

About Candidate:
You are someone who cares deeply about improving livelihoods in Africa, but you bring more than passion to the role: you have the grit and resilience to make change happen. You are excited about understanding this nascent industry, the SolarNow products, its unique value proposition and the difference they make. You are a sales and marketing champion with a proven track record in selling asset and also credit portfolio monitoring. You love enabling the society around you by providing services and products that have an impact in the community. You are a self-starter, can work with minimal supervision. You do not compromise on quality and expect the very best of yourself and others around you. You are creative and are able to ask the right questions, leading to deep understanding of SolarNow’s potential clients.

Key Duties and Responsibilities: 
                     Market SolarNow products to individuals and firms, promoting SolarNow services that meet customers' needs. Work with potential clients to identify their energy needs and to find ways of reaching those goals.
                     Scan and analyse your assigned region for potential SolarNow products markets and develop referral networks in order to locate prospects for potential Solar system needs.
                     Identify and Meet with SolarNow Potential clients to obtain information for potential Solar system needs and answer questions about the process of acquiring one.
                     Explain to customers the different types of Solar products and services that are available, as well as the terms of those services.
                     Analyse SolarNow Potential clients’ financial status, credit, and property evaluations to determine feasibility of granting potential Solar system on a credit or cash sale.
                     Review and update potential applications forms, order forms and credit assessment forms to ensure that they are complete and accurate according to policy hence delivering the right client.
                     Submit applications to credit officers for verification and recommendation.
                     Handle customer complaints and take appropriate action to resolve them.
                     Continue to nature and monitor your client portfolio to ensure credit arrangement adherence and quality after sales services are achieved.

Qualifications, Skills and Experience: 
                     The ideal candidate for the Solarnow Client Service Officer job placement must hold a Diploma or a Bachelor’s degree in Marketing or related field of studies;
                     Two years of experience in selling fixed assets or loans on cash and credit terms.
                     Proven track record of success in sales and marketing.
                     Confident, driven and a self-starter.
                     Entrepreneurial mind-set with the ability to spot original branding opportunities;
                     At least 2 years of sales and marketing experience (experience in preferred work location is an added advantage).
                     Excellent interpersonal skills with the ability to work well in a team.
                     High level of oral and written communication skills. 
                     Experience in sales and Marketing in the solar industry, banking and microfinance is highly preferred.
                     Fluency in English and the local language in the specific district is mandatory.

Compensation and benefits:
Salary and benefits are competitive, commensurate with experience.

How to Apply: 
All suitably qualified and interested candidates are encouraged to send their applications to the Human Resource Manager, SolarNow Uganda Services via e-mail to recruitmentug@solarnow.eu with their updated CVs (no other documents). Please use the following subject: Application for Client Service Officer – Location – “Your Name”.

NB: SolarNow will review applications based on a first come first serve basis and might close the vacancy ahead of schedule should a suitable candidate haven been found.

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

3 Job Opportunities - Kagando Hospital

Kagando Rural development / Kagando Hospital, a Church of Uganda founded private- not for profit making institution invites applications from suitably qualified and interested persons to fill the existing job vacancies below;

JOB 1:
Job Title:         Orphalmic Assistant
Organisation: Kagando Hospital
Duty Station: Uganda

Job Summary:  The Orphalmic Assistant will assist the Orphamologist with diagnostic and treatment oriented procedures and administrative tasks.     

Qualifications, Skills and Experience: 
·         The incumbent will should hold a High school diploma or equivalent with experience in an orphalmology setting  
·         Successful completion of an orphalmic  Assistant  training  from a  recognized  institution  / Hospital
·         A minimum of three months of experience in an orphalmology setting
·         Must  be a practicing Christian

How to Apply:
All interested and suitably qualified persons should submit their applications attached with a CV copies of Academic certificates and Testimonials indicating two (2) referees and reliable telephone contacts;

Addressed to;
The Human Resource Manager-KARUDEC/Kagando Hospital
Private Bag Kasese
Address: hr.kagando@gmail.com, karudec@yahoo, rev.maserekanoah@gmail.com

Deadline: 25th July 2019 by 4: 00Pm

JOB 2:

Job Title:         Chair Side Dental  Assistant
Organisation: Kagando Hospital
Duty Station: Uganda

Job Summary:   The Chair Side Dental Assistant will help the dentist care for dental  clinic  and carry out some procedures  under supervision         

Qualifications, Skills and Experience: 
·         The applicant must hold a Chair  Side  Dental  Assistant  Certificate 
·         At least two years’ experience 
·         Must be a practicing Christian   

JOB 3:

Job Title:         Agro- Business Manager
Organisation: Kagando Hospital
Duty Station: Uganda

Job Summary: The Agro- Business Manager will oversee the Agriculture Business related sector of KARUDEC for income generating; like the Hammer mill, crop/ Animal husbandry, Honey and poultry projects.         

Qualifications, Skills and Experience: 
·         The applicant must hold a Diploma  in either Agriculture economics, or Agribusiness and farm management   and Entrepreneurship at least two years’ experience in a related field.
·         Certificate or Diploma   in project monitoring or evaluation or planning and management or  an added advantage
·         Must  be computer literate  
·         Must be a practicing Christian.

How to Apply:
All interested and suitably qualified persons should submit their applications attached with a CV copies of Academic certificates and Testimonials indicating two (2) referees and reliable telephone contacts;

Addressed to;
The Human Resource Manager-KARUDEC/Kagando Hospital
Private Bag Kasese
Address: hr.kagando@gmail.com, karudec@yahoo, rev.maserekanoah@gmail.com

Deadline: 25th July 2019 by 4: 00Pm

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline


Earn over 41m as OBO Administrative Clerk at United States US Embassy / Mission

Organisation: United States US Embassy, US Mission in Uganda
Duty Station: Kampala, Uganda
Salary Grade: UGX 41,892,912
Reports to: Senior Administrative Assistant
Announcement Number: Kampala-2019-29

About US Embassy:
The United States Embassy in Kampala, Uganda has enjoyed diplomatic relations with Uganda for over 30 years.  Ambassador Deborah R. Malac currently heads the U.S Mission to Uganda.  The Mission is composed of several offices and organizations all working under the auspices of the Embassy and at the direction of the Ambassador.

Among the offices operating under the U.S Mission to Uganda are:
  • United States Agency for International Development (USAID)
  • Centers for Disease Control (CDC)
  • Peace Corps

Job Summary:  The Administrative Clerk (OBO Administrative Clerk) provides a wide range of administrative and clerical support duties to the Overseas Building Operations (OBO) Project Director (PD) and OBO Site Security Manager. S/he coordinates logistics, assists in budget preparation activities, procurement activities, computer networking needs, shipping and personnel travel services. Manages residential and official furnishings. Drafts official correspondences and answers office phone calls. Manages the office's filing system (hard copy and electronic) for the entire project (including project submittals, financial records, correspondence, and various reports) and ensures that the files are organized, easy to find and up-to-date. Supports the Senior Administrative Assistant position as needed and sits in for him/her whenever necessary.

Qualifications, Skills and Experience:
NOTE:  All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.
  • The applicants for the United States US Embassy Administrative Clerk (OBO Administrative Clerk) job opportunity should hold a 2-year post-secondary Diploma in Secretarial Studies, Administration or Management studies from an accredited institution
  • Three years of progressive work experience in secretarial/administrative duties is required
  • Extensive knowledge of office management functions, service, procedures and standard information sources is required.
  • Good working knowledge of computer systems, LAN administration, and programs used to support secretarial and cost control functions like Microsoft Office Suite (Outlook, Excel, Word), book keeping software and other office equipment.
  • Excellent Interpersonal skills and team work
  • Ability to provide good customer service
  • Good typing skills.
  • Ability to file, research and find supporting data from a variety of sources. 
  • Ability to work under pressure and should be flexible
  • Language:  Level 3 (Good Working Knowledge) reading/speaking/writing of English is required and this will be tested. Level 2 (Limited Knowledge) speaking of Luganda or Runyakitara is required.

How to Apply:
All suitably qualified and interested candidates who wish to join the United States Embassy in Kampala are encouraged to Apply Online at the link below.

Deadline: 25th July 2019

The US Mission in Kampala provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.  The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline

Consultancy Adverts - Outdoor Advertisement Services - Wildlife Conservation Society (WCS)

Organization: Wildlife Conservation Society (WCS)
Duty Station: Kampala, Uganda

About US:
As part of its commitment to support wildlife law enforcement and interventions to reduce poaching, illegal wildlife trade, trafficking, and consumption, Wildlife Conservation Society (WCS) aims to create awareness about the importance of protecting endangered species by disseminating information to the public. With support from the D.N. Batten Foundation, the “Uganda-China Initiative(U-CI)” will support Uganda Wildlife Authority and Civil Aviation Authority to disseminate key information to the public aimed at reducing wildlife crime and ultimately increase species population in East Africa.

Job Summary:  WCS is seeking to contract a suitably qualified and experienced consultant/firm to undertake work associated with the design and implementation of communication and public awareness materials related to the above-mentioned project. The purpose of this Terms of Reference (TOR) is to solicit competitive proposals for the consultancy advertised.

Wildlife awareness messages will be delivered via billboards and signages at strategic high traffic hotspots within Kampala and Entebbe International Airport (Kibuye round about, Entebbe airport and the Fairway intersection). The graphics on the billboards will communicate key message highlighting the need to value and protect wildlife as well as discouraging the public from engaging in illegal trade, trafficking, consumption or illegal possession of wildlife. The billboards will display commonly illegally traded species, signs and messages of caution, penalties for poaching, illegal possession, and involvement in illegal wildlife trade, trafficking, and consumption of protected species and calls to the public to value and protect the country’s diverse wildlife species richness.

Objective: The objective of the consultancy is to design and implement communication and public awareness materials intended to motivate and educate the public about the need to value and protect endangered wildlife species.

Scope of Work
The consultant will be contracted to:
Conceptualize, develop layout, format, design and implement public promotional materials to increase awareness on the need to value and protect Uganda’s diverse wildlife species. The following will be required:
·         Originality of designs and artwork to avoid plagiarism
·         Use of high quality materials that are weather resistant and durable.
·         Use of lamination and UV resistible inks to avoid color fading.
·         All billboards will be in the English language
·         WCS will entirely own the copyright to all billboards, graphics, designs, and artwork.

Expected Deliverables and Due Dates complete the outputs mentioned above, the consultant will be required to:
Prepare and present a comprehensive public awareness work-plan outlining the work/activities to be undertaken, including implementation plan and timelines five (5) days after award of contract Prepare and present design layouts (Printing /production) of billboards and other materials for review (with relevant photos and massages) per hotspot ten (10) days after the submission and approval of the work plan. Installation/implementation will be done within five (5) days after WCS’ approval of all communication materials.
Presentation of Final Report describing accomplishment of eighty percent 80% of activities outlined and on the consultancy which is upon completion of maintenance period as specified in the contract

Payment Schedule:
·         10% on submission and acceptance of the work-plan, including public awareness strategy with implementation plans and timelines
·         70% on submission and acceptance of Progress Report describing accomplishment of 80% percent of the planned and approved messages and designs. Design layouts and other materials already completed must be attached as final products to this report.
·         20% on submission and acceptance of the Final Report describing activities achieved based on work plan and upon completion of maintenance period as specified in the contract

Evaluation Criteria
Proposals will be evaluated on the basis of:
·         Cost effectiveness / price
·         Implementation methodology
·         Experience of consultant/firm 

Qualifications, Skills and Experience: 
The applicant’s team should have the following qualifications:
·         A masters degrees in the field of Industrial Art and Applied Design or Marketing
·         A minimum of 10 years of professional experience in graphic designs, marketing, development communications or a related field
·         Capability and proven experience in developing and executing public awareness strategies
·         Capability and proven experience crafting messages for outdoor advertising targeting a variety of audiences
·         Ability and proven experience in multi-tasking, taking initiative and working effectively under pressure
·         Familiarity with branding compliance and outdoor messaging
·         Excellent written skills
·         Prior experience in developing wildlife related massages is an added advantage

Submission requirements: Proposal submissions are to include the following:
·         Technical proposal not exceeding 10 pages in length with the proposed approach and activities to be taken for the implementation and management of the consultancy, including an operational work plan with timelines
·         Breakdown of costs with man days for each team members (if team approach is utilized).
·         Curriculum Vitae of consultant and for each member of the team (if a team approach is utilized)
·         Other supporting material deemed to be relevant to the proposal may be attached as an annex.

Duration and location: The duration of the Consultancy is scheduled to last a maximum of twelve (12) months. The Scope of work can be conducted remotely with project team via electronic communication. However, face-to- face meetings will be required to discuss the requirements, implementation process and other pertinent details for the execution of the Scope of Work as well as the final presentation of the final report. Any equipment or materials needed to accomplish these TOR will be covered by the consultant. Any expenses, unless explicitly articulated by the WCS, will be at the expense of the consultant

How to Apply:
All interested applicants are requested to submit their Proposals based on the Terms of Reference outlined above to contact persons below;

The Country Director, WCS Uganda Program
Wildlife Conservation Society
Email: snampindo@wcs.org
Cc: hmwiza@wcs.org , pmulondo@wcs.org gmwedde@wcs.org

Deadline: 1st August 2019

For more of the latest jobs, please visit http://www.theugandanjobline.comor find us on our facebook page https://www.facebook.com/UgandanJobline

UN Human Resources Officer Jobs - United Nations Regional Service Centre Entebbe (RSCE)

Job Title:             Service Line Manager / Human Resources Officer
Organization: United Nations Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe, Uganda
Job Opening Number: 19-Human Resources-RSCE-117815-F-Entebbe (M)
Grade: P4

About RSCE:
The Regional Service Centre Steering Committee is the decision-making body for RSCE, in compliance with General Assembly resolutions, United Nations Secretariat rules and regulations, strategic guidance from United Nations Headquarters and oversight bodies. The Steering Committee consults with the Global Field Support Strategy Implementation Coordination Team, as required.

The Regional Service Centre, as approved by the Member States, is owned, managed and staffed by the regional missions it serves. This framework reinforces the existing missions’ chain of command structures and lines of authority in a manner that does not create an additional layer between Headquarters and the regional missions. It also ensures that staffing for RSC.

Key Duties and Responsibilities:  Within limits of delegated authority, the Service Line Manager / Human Resources Officer will be responsible for the following duties:
Efficient Service delivery to Client Missions
  • Provides high quality leadership to the Service Line in the RSCE ensuring efficient and effective HR service delivery to all Missions in Africa by improving the performance of the individual HR staff and the Service Line as a whole;
  • Builds strong and valuable relationships with Senior Managers in Client Missions external stakeholders and HR counterparts including Human Resources Division, Department of Operations Support (HRSD/DOS) in UNHQ to improve service delivery;
  • Ensures that the operations teams deliver their planned outputs and that their agreed targets are met in line with the HRM KPI and customer service standards;
  • Ensures that processes for tasks such as recruitment of HR staff in the service line, employee relations, change management and systems are in place and are dealt with correctly and effectively;
  • Plans, organizes, and directs the operations and activities related to the Human Resources
Information Systems' functions in consultation with the stakeholders of Client Missions;
  • Provides leadership in coordinating the activities of the Service Line in supporting client missions to ensure compliance with all applicable HR Policies, Rules and regulations;
  • Provides support and works closely with the team Leads in developing, implementing, and evaluating work plans and activities;
  • Provides oversight and guidance to the Service Line Team Leads, administration, and staff on all human resources automated systems;
  • Coordinates, implements, and manages processes through Inspira Human Resources
Information Systems;
  • Identifies optimal solutions that meet the needs of the Human Resources Unit by recommending process improvements and system enhancements;
  • Manages and oversees employee information collection, analysis and reporting; supervises the collection of data and its integrity;
  • Collaborates with the Information Management Unit (IMU) of UNHQ to develop plans for proposed systems, functionalities, and enhancements;
  • Optimizes processes, policies and systems for the Service Line Operations and implements continuous improvement actions for the Service Line;
  • Proposes and implements change management for Service Line Operations to achieve and improve results;
  • Supports client orientation approach to service delivery and helps stakeholders in understanding changes in the business environment;
Human Resources Management
  • Leads a team of HR officers and assistants in administration of entitlements and benefits, contract management and other operational and transactional activities to client missions (organizes and supervises the work of the staff under his/her responsibility; coaches them; identifies needs for continuous learning);
  • Advises the HR staff in the service line on the implementation of United Nations policies and practices on entitlements;
  • Reviews requests for exceptions in the application of processes, and if justified, submits to UNHQ for escalating with HRSD/DOS as appropriate ;
  • Advises and counsels HR staff in RSCE on their rights, responsibilities, code of conduct and difficulties associated with work plan and entitlements;

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations Regional Service Centre Entebbe (RSCE) Service Line Manager / Human Resources Officer job opportunity should hold an advanced University degree (Master's degree or equivalent) in Human Resources Management, business or public administration, social science, education or related field is required. A first level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.
  • Professional Certification in Human Resources Management or equivalent is desirable.
  • At least seven years of progressively responsible experience in human resources management, administrative services or related area is required.
  • Practical experience with the planning and delivery of human resources services in conflict and post-conflict field operations mounted by the United Nations (including UN peacekeeping, political missions, agencies, funds and programs) or similar international or non-governmental organization(s) is required.
  • Experience managing staffing, administration, and talent acquisition using enterprise resource platforms is required.
  • Hands-on experience with UN Human Resources/Administrative procedures and knowledge of UN Information Management Systems is desirable.
  • Experience implementing change management initiatives is desirable.
  • Experience in a shared service centre or operation is desirable.
  • Languages: fluency in written and spoken English is required. Knowledge of French is desirable.

  • Professionalism: Knowledge of human resources policies, practices and procedures and ability to apply them in an organizational setting. Ability to identify issues, formulate opinions, make conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
  • Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
  • Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
  • Judgement/Decision-Making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; Gathers relevant information before making a decision; Considers positive and negative impacts of decisions prior to making them; Takes decisions with an eye to the impact on others and on the Organization; Proposes a course of action or makes a recommendation based on all available information; Checks assumptions against facts; Determines that the actions proposed will satisfy the expressed and underlying needs for the decision; Makes tough decisions when necessary
How to Apply:
All suitably qualified and interested candidates who wish to join the United Nations should apply online at the link below.

Deadline: 26th July 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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