Several Entry Level Customer Care Agent Job Placements - Sokowatch

Job Title:   Customer Care Agent

Organization:  Sokowatch

Duty Station:  Kampala, Uganda

About US:

Sokowatch is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services that were previously unavailable. Sokowatch aims to provide everything a retailer needs, no wholesalers or banks necessary.

Thousands of retailers across Kenya, Tanzania, and Rwanda use Sokowatch's mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.

Job Summary: The Customer Care Agent will be responsible for providing personalized customer service by responding to the needs of customers, driving product volumes and profit growth in the key retail chains as well as manage customer relationships, documenting and reporting on customer feedback in order to improve the customer experience.

Key Duties and Responsibilities:  

·        Drive revenue and customer retention through customer relationship management

·        Assist the delivery agents in customer order generation, as well as customer experience management.

·        Help our customers navigate both our product portfolio and services

·        Follow up on leads and prospects to close on the sale

·        Drive customer satisfaction, through effectively solving customer complaints

·        Responding promptly to customer inquiries through various channels.

·        Maintaining a positive, empathetic and professional attitude toward customers at all times

Qualifications, Skills and Experience:

·        The applicant must hold a Diploma in customer service, communications, marketing or a related field

·        Two to three years of experience in handling customers

·        Comfortable moving into the field as need arises

·        Sales skills ie able to pitch a sale up-selling and cross-selling

·        Great Communication skills

·        Ability to build relationships

·        Customer-centric individual

·        Proven track record in a call center

·        Excellent negotiation skills

·        Good organizational and time management skills

·        Attention to detail

·        Ability to develop in-depth knowledge about products and markets.

·        Ability to work under minimal supervision

·        Good business sense and professional manner.

·        Ready to start work as soon as possible

·        Ability to speak and understand Luganda

How to Apply:

All suitably qualified candidates should apply online at the link below.

Click Here

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Fresher USAID Project Jobs - Administrative and Information Technology (IT) Assistant - RTI International

Job Title:    Administrative and Information Technology (IT) Assistant

Organization: RTI International

Project Name: USAID-Uganda Biodiversity for Resilience project

Duty Station: Kampala, Uganda

About US:

RTI International is a nonprofit organization headquartered in the Research Triangle Park in North Carolina. RTI provides research and technical services. It was founded in 1958 with $500,000 in funding from local businesses and the three North Carolina universities that form the Research Triangle.

About USAID Project:

The USAID-Uganda Biodiversity for Resilience project is a $15 million, five-year cooperative agreement that seeks to assist communities, the Government of Uganda, and the private sector to conserve and manage biodiversity in target ecosystems for lasting environmental and economic sustainability and increased community and household resilience.

Key Duties and Responsibilities:  

·        Performs general receptionist duties, including answering the telephone in a professional manner, organizing, and maintaining office files and records, making photocopies/sending faxes and scans,

·        Ensures office equipment is maintained in good working order

·        Manages drivers/vehicle and fuel logs

·        Performs duties as requested by the Finance and Operations Director and Senior Accountant

·        Assists Activity information technology (IT) systems maintenance:

·        Troubleshoots and provides maintenance of software system and user problems

·        Configures local area network (LAN) and wide-area network (WAN) connection for the office

Qualifications, Skills and Experience:

·        The applicant for the RTI International Administrative and Information Technology (IT) Assistant job must hold a high school diploma (or equivalent)

·        One year of relevant work experience

·        Experience working with USAID or other US government-funded projects desirable

·        IT expertise is highly desirable

·        Must have strong organizational skills, ability to multi-task, and be detail and deadline-oriented

·        Excellent interpersonal and communication skills

·        Excellent writing skills

·        Ability to interact with staff at all levels in a fast-paced environment, sometimes under pressure

·        Proactive, resourceful and efficient, with a high level of professionalism

·        Must be fluent in English

How to Apply:

All candidates should apply online at the link below.

Click Here

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UN Programme Management Specialist Job Careers - United Nations Capital Development Fund (UNCDF)

Job Title:    Programme Management Specialist

Organization: United Nations Capital Development Fund (UNCDF)

Duty Station: Kampala, Uganda

About US:

United Nations Capital Development Fund (UNCDF) is the UN’s capital investment agency for the world’s least developed countries. It creates new opportunities for poor people and their communities by increasing access to microfinance and investment capital.  UNCDF focuses on Africa and the poorest countries of Asia and the Pacific, with a special commitment to countries emerging from conflict or crisis.  It provides seed capital – grants and loans – and technical support to help microfinance institutions reach more poor households and small businesses, and local governments finance the capital investments – water systems, feeder roads, schools, irrigation schemes – that will improve poor peoples’ lives.

Job Summary:  The Programme Management Specialist will work under the overall guidance and supervision of the Deputy Director of the Inclusive Finance Practice Area, with matrix reporting line to Chief Management Support Unit (MSU), UNCDF New York, and work closely with Global Digital Manager, Regional Hub Managers and country/regional technical specialist, on a regular basis. The Programme Management Specialist is responsible for promoting a collaborative, client-oriented approach, in compliance with UNDP/UNCDF Programme & Operations policies & procedures. 

This position is based in Kampala, Uganda as part of FIPA Strategy Support Unit (SSU). This role may supervise 1-2 local GS staff, part of Kampala based Strategy Support Unit.

Key Duties and Responsibilities:  

Ensures support for implementation and management of the “Leaving No One Behind in the Digital Era” global, regional and country programme management strategies, adapts processes and procedures focusing on achievement of the following results:

·        Programme support to technical staff for the full programme-cycle for implementation of the digital strategy, including quality assurance of performance-based agreements primarily with private sector partners to promote market development (Grants, Technical Assistance);

·        Full compliance with UNCDF/UNDP rules, regulations, and policies of programme activities, closely coordinating with Chief MSU on practice-wide compliance 

·        Ensure implementation of internal controls, in full operationalization of the Digital Strategy at global, regional and country levels.

·        Provide technical advice on the development of systems, processes and mechanisms to support programme planning, resource management, quality assurance, risk and management,

·        Programme financial resources management through planning, guiding, analysis and monitoring of the resources; preparation and monitoring of development project budgets; identification of operational and financial problems, and proposal of solutions.

·        Develop and maintain control mechanisms for all programme activities. Including business processes mapping and establishment of internal Standard Operating Procedures (SOPs).

·        Support FIPA´s thematic portfolio teams in the design and formulation of programme/ project initiatives;

·        Reviews and provide feedback to project/ programme strategies and documents, workplans, case studies and related knowledge products and publications, as needed

·        Supervise & manage two Programme Associates including daily supervision, staff performance reviews, ensure capacity development of staff members by suggesting development opportunities; 

Facilitates programme planning across the global, regional and country programme teams of the Digital Strategy:

·        Review of work plans of programme teams, ensuring that clear targets are established;

·        Reporting of project achievements, disbursement delivery and other areas of accountability;

·        Work closely with the Country Technical specialists and respective regional Digital Hub Managers,  to manage the country budget revisions, reporting and analysis;

·        Working closely with the Management Support Unit (MSU) of UNCDF and the Digital Programme Manager, ensure UNCDF/FIPA has available a complete range of human resource tools (staff, consultants, consulting firms) so that a range of flexible tools are available to support implementation of the digital strategy.

Support resource mobilization and donors reporting requirements for the Digital Strategy including narrative and financial reporting:

·        Review draft proposals prior to submission to funders to ensure budgets are aligned to maintaining our regional and country technical infrastructure; cost recovery principles and  costs of delivering on proposed results, working together with Regional/Country Technical Specialists;

·        Planning, elaboration & follow-up of a reporting strategy, based on donors’ agreements, corporate requirements for reporting schedules for both programmes and projects;

·        Drafting and finalization of donors’ narrative reports including progress, annual and ad-hoc ones focusing on highlighting progress of targets against agreed upon indicators; analyzing impact, reflecting on lessons learned and operational challenges;

·        Review financial reports as per donors’ agreements, in collaboration with PPC & PMSU colleagues.

·        Supports knowledge building and knowledge sharing with all FIPA stakeholders on programme management matters

·        Identification and formulation of global Digital Strategy programme implementation lessons learned and recommendations to be integrated into broader FIPA/UNCDF knowledge management efforts;

·        Work closely with UNCDF Management Support Unit, for suggesting updates to UNCDF’s Operations Manual based on lessons learned and evolving programming practices;

·        Centralize information management across the global Digital Strategy portfolio (Including archiving, configuration management, version control);

·        Contributions to knowledge networks and communities of practice.

·        Organization and conduct of trainings on relevant programme management areas aimed at building the capacity of field teams;

·        Promoting transparency and information sharing with all relevant stakeholders.

Qualifications, Skills and Experience:

·        The applicant for the United Nations Capital Development Fund (UNCDF) Programme Management Specialist job must hold a Master’s Degree or equivalent in Business Administration, Public Administration, Law, Finance, Economics or related field.

·        At least five (5) years’ experience in progressively responsible positions in the field of programme management, project management and/or operations or related fields, out of which at least three years of work-experience in programme /project planning & implementation.

·        Demonstrable project management, budget/financial management and coordination skills.

·        Work experience of and/or in Least Developed Countries LDCs is preferred.

·        Experience in Compliance & Quality Assurance is preferred.

·        Experience supporting market development programmes with digital financial services focus is preferred.

·        Previous experience /familiarity with results monitoring and reporting is preferred.

·        In-depth knowledge of relevant UN organizational policies and procedures; Knowledge of UN/UNDP/UNCDF ERP Systems & Policies is preferred.  

·        Language Requirements: Fluency, both oral and written in English & French required; Excellent Communication Skills (Comprehension, verbal communication) in both languages, English and French required.

Competencies

Core Competencies

·        Innovation: Ability to make new and useful ideas work;

·        Leadership: Ability to persuade others to follow;

·        People Management: Ability to improve performance and satisfaction;

·        Communication: Ability to listen, adapt, persuade and transform;

·        Delivery: Ability to get things done while exercising good judgement.

Functional Competencies:

·        Subject Matter Expertise: Possesses expert knowledge of advanced concepts in to digital & financial inclusion, a broad knowledge of related disciplines, as well as an in-depth knowledge of relevant organizational policies and procedures.

·        Knowledge Management: Ability to capture, develop, share and effectively use information and knowledge.

·        ​Project Management: Ability to plan, organize, and control resources, procedures and protocols to achieve specific goals.

·        Relationship Management: Ability to engage and foster strategic partnerships with other parties, Inter-Agency Coordination and forge productive working relationships.

·        Results Based Programming: Assesses project performance to identify success factors and incorporates best practices into project work.

How to Apply:

All suitably qualified and interested candidates who so desire to join the United Nations Capital Development Fund (UNCDF) in the aforementioned capacity should endeavor to Apply Online by Clicking on the link below. Please further review job requirements and if competent Click Apply Now.

Click Here

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Driver Job Vacancies - Catholic Relief Services (CRS)

Job Title: Driver

Organisation: Catholic Relief Services (CRS)

Duty Station: Kampala, Uganda

About US:

Catholic Relief Services (CRS) is an international non-governmental organization (NGO) supporting relief and development work in over 100 countries around the world. CRS carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. CRS’ Catholic identity is at the heart of our mission and operations; serving people on the basis of need, regardless of creed, ethnicity or nationality. CRS works through local church and non-church partners to implement its programs. CRS has worked in Uganda since 1965, initially providing emergency assistance to Sudanese refugees living in the north. Over the years, CRS has expanded its programming to also address development needs in western, central and eastern Uganda. CRS' projects in Uganda currently include agriculture, health, microfinance, peace building and youth. CRS Uganda implements its programs through partnerships with local organizations, including the Catholic Church, other faith-based organizations and community entities for maximum impact and sustainability. .

Job Summary:  The driver will safely operate vehicles, observing the Ugandan Traffic laws and organization’s policies on driving at all times, to help ensure operational effectiveness in support of high-quality programming.

You will ensure the safety and security of all passengers, pedestrians, other drivers and the vehicles in town and on field missions. Your consistent and high-quality service will contribute to the proper stewardship of resources.

Key Duties and Responsibilities: 

·       Take actions as instructed to maintain allocated vehicles clean inside and out, in sound mechanical and operational condition, fueled and equipped with First Aid Kits, spare parts and tools, and secured at all times. Signal actual or potential faults/breakdowns and/or threats.

·       Transport CRS staff and visitors as instructed, observing local traffic and road safety laws and all CRS vehicle policies to ensure safety of passengers and luggage, and quality and courteous services.

·       Report immediately any accidents and/or route changes due to security, bad weather, road conditions.

·       Plan ahead to meet anticipated travel requirements and make all arrangements for ensuring efficient services (fueling, pre-travel checks, required travel documents, required equipment, spare parts and tools, schedules, packing).

·        Ensure copies of daily mileage logs, pen and clipboard are readily available in all assigned vehicles.

·       Maintain and submit accurate records for all trips and fuel purchases.

·       Routinely check all assigned vehicles licenses, insurances, and other required documents and promptly advise when renewals are due.

Qualifications, Skills and Experience:

·       The ideal applicant should have  ‘O’ Level Certificate

·       At least three years driving and mechanical experience

·       Valid accident free driving license Class A, B, CM, and DM

·       Understanding of the geographical area of assignment

·       Flexibility to travel under difficult circumstances

·       Service-oriented with focus on meeting customer needs

·       Well-organized and able to manage multiple tasks

·       Ability to work in a team

·       Proactive, resourceful, solutions-oriented and results-oriented

·       English fluency, knowledge of the local language spoken in Tororo

·       Must be able to travel out of duty station up to a tune of 70% of time

How to Apply:

All candidates should Email a cover letter and CV only to ug_recruitment@crs.org 

Large files and/or scans of documents will lead to rejection of your application, in the subject line of the email, copy and paste – DRIVERTORORO only

All applications that do not contain this exact subject line will be rejected and not read

Only selected candidates that meet the requirements will be notified

Deadline: 9^th June 2020 at 5:00 pm

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Finance Technical Assistant NGO Careers - Norwegian Refugee Council (NRC)

Job Title:   Finance Technical Assistant  

Organization:  Norwegian Refugee Council (NRC)

Duty Station:  Kampala, Uganda

About US:

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 30 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP is a global provider of expertise that contributes to solving challenges in the humanitarian, development and peacebuilding sectors. Our ultimate goal is to strengthen the resilience, and protect the lives, rights and livelihoods of vulnerable people and communities. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Job Summary:   The Finance Technical Assistant is responsible for ensuring that the finance department in Kampala functions efficiently in all areas of financial accounting, management, monitoring and reporting.

Key Duties and Responsibilities:  

·        Ensure safe custody of NRC finances and keep the petty cash float, to be issued in accordance with NRC policies and procedures.

·        Review payment requests for accuracy, completeness, compliance, level of authorization and clarity on the invoices

·        Adhere to NRC policies, tools, handbooks and guidelines.

·        Support in ensuring that accurate and timely accounts are submitted to the Finance Coordinator in Kampala by 5th of every month in accordance with NRC financial policies and procedures.

·        Assemble documents for data input in the accounting system, verify and register project numbers/codes, resource numbers and total costs.

·        Prepare and review payment vouchers and invoices for accuracy and reconcile discrepancies.

·        Follow cash advances and their purposes and ensure value for money when verifying accountabilities with the Finance Coordinator.

·        Make all payments including field payments after approval by the Project respective authorities.

·        Compile and verify the accuracy of necessary documents by the Finance Coordinator.

·        Maintain open communication with program staff, NRC Kampala and others for all financial clarifications.

·        Ensure timely scanning of all vouchers, proof of payments and TCP before month closure.

·        Ensure accurate maintenance of all NRC financial and accounting files and transactions

·        Ensure proper management of accounting documents and records.

·        Help the Finance Coordinator prepare monthly financial reports for submission to the Finance Manager.

·        Coordinate financial matters with third parties like banks, vendors and tax authorities.

·        Make sure all financial documents for Kampala and Field offices are archived in the Country Office store.

Qualifications, Skills and Experience:

·        The ideal candidate for the Norwegian Refugee Council (NRC) Finance Technical Assistant job must hold a University Degree in Accounting and Finance

·        CPA or ACCA qualification

·        Previous experience from working in complex and volatile contexts

·        At least 3 years’ experience in an INGO environment an added advantage

·        Excellent computer skills with hands on experience on computerized accounting systems; and Microsoft Excel, Word and PowerPoint.

·        Excellent interpersonal, written and verbal communication skills.

·        Strict attention to policy and practice detail

·        Very strong financial analysis skills and Good knowledge on financial reporting systems

·        High integrity

·        Ability to work under pressure and meet deadlines

·        Ability to function independently and as a work team leader/facilitator

How to Apply:

All suitably qualified candidates who wish to join NRC in the aforementioned capacity should apply online at the link below.

Click Here

Deadline: 7^th June 2020

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