Personal Bankers (Several No Experience Customer Service Jobs) - Barclays Bank UK

Job Title:       Personal Banker (Several No Experience Customer Service Jobs)

Organisation: Barclays Bank UK

Duty Station: Uganda

Reports to: Branch Manager

About Barclays UK:

Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.

Job Summary: The Personal Banker will deliver exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all Barclays Africa Retail products & services.

Key Duties and Responsibilities:                                                                             

Sales to Retail Banking Customers: 50%

• Actively participate in specific product campaigns by ensuring that the products are explained to customers.
• Agree, meet and exceed targets for specific sales campaigns.
• Maintain own sales performance statistics for management information usage.
• Own and manage personal product & channel sales targets to contribute towards the outlet sales objectives.
• Refer to the appropriate area of delivery for specialist product help or advice (e.g. Schemes or Home Loans) when uncertain about the product delivery or application process. Respond directly to the customer.
• Build effective relationships with branch staff to ensure that non-sales staff refer customers to the Personal Banker when they identify a particular product or service need.
• In integrated branches, build effective relationships with Customer Advisors to ensure that they refer standard customers who become eligible for Prestige products and services.
• Responsible for complete account opening documentation together with customers and submit to the Branch Manager for review before submitting to operations for processing.
• Call customers when their accounts have been opened, generate welcome pack letters and send to customers.
• When selling loans to Retail prestige customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer, verbally or in writing as the customer requires. Report such denials to the Branch Manager on a daily basis.

Operational Rigour and Compliance with KYC Requirements: 20%

• Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Personal Bankers are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• The Barclays Bank Personal Banker will also achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Branch Manager.
• Comply with all general Barclays operational risk & rigour requirements e.g. KYC and anti-money laundering regulations.
• Occasionally, assist the Branch Manager to open and close cashier tills at the beginning and end of each day.
• Carry out snap checks as allocated by the Branch Manager.

Provision of Customer Service: 15%

• Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Prestige Branch Manager.
• Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
• Guide customers to the appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
• Advise customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time.
• Advise customers as soon as new loans are approved and encourage draw-downs on the new loans.
• When the branch is busy walk the queues- resolve quick inquires and direct customers to the correct counters.
• Restocks merchandising materials (pamphlets, forms) in the Prestige Branch and advise the Branch Manager if supplies are running low.

Branch Support: 10%

• The Barclays Bank Personal Banker will work closely with the Branch Manager/BOM, open and close Cashier tills at the beginning and end of each day.
• Authorise cashier transactions above their teller limits when called upon.
• Serve as the cash custodian for the Branch. This involves checking cashier cash levels throughout the day, restocking cashiers or repatriating excess funds, and reordering cash from the external provider based on daily limits as set out.

Community: 5%

• Identify and participant in community initiatives to support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
• Significantly contribute ideas to support the community initiatives agenda in the branch.

Qualifications, Skills and Experience:

• The ideal candidate for the Barclays Bank Personal Banker should hold a good University degree or diploma or relevant experience in a front-line banking sales/marketing/service environment
• Competitor product sales experience is an added advantage
• The applicant should have comprehensive knowledge of the Bank's products, services and policies including standard tariffs.
• Possess a good understanding of overall Retail goals & objectives, including the branch's objectives growth of sales, cost control and income contribution
• Thorough knowledge and understanding of the sales process
• A working knowledge of the procedure manuals
• A thorough knowledge of the bank's internal departments, systems & procedures as well as risk & rigour requirements
• A good working knowledge and understanding of relevant legislation e.g. KYC, Anti-Money laundering, banking code, service standards, health & safety standards etc
• Excellent planning & organization skills
• Very strong communication skills, both verbal and written
• Good questioning skills
• Good PC skills
• Good numeracy & analytical skills
• Good selling/influencing skills
• Presentation skills
• Good networking skills
• Listening skills

How to Apply:

If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

Click Here

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

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Database Administrator Jobs - Metropol Uganda Limited

Job Title:    Database Administrator

Organization: Metropol Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: IT Manager

About US:

Metropol Uganda Limited is a Credit Reference Bureau licensed by Bank of Uganda to offer credit reference services to financial institutions regulated by the Central Bank. Metropol Uganda Limited is a subsidiary of Metropol Corporation Limited, a business information company with headquarters in Nairobi, Kenya and regulated by the Central Bank of Kenya and Capital Markets Authority of Kenya.

Job Summary:  The Database administrator will support Metropol Uganda Limited’s Kampala office.

Key Duties and Responsibilities: 

·         Assisting the Metropol Corporation Database Administrator in managing the Uganda databases

·         Responsible for the performance, integrity and security of all MUL databases

·         Monitoring performance and managing parameters to provide fast responses to front-end users

·         Controlling access permissions and privileges for users in the live, testing and development databases;

·         Responsible for developing, managing and testing database back-up and recovery plans;

·         Ensuring that storage and archiving procedures are functioning correctly;

·         Making monthly BoU Returns

·         Extracting adhoc lists as requested by the Participating Institutions

·         Communicating regularly with management, technical, development and operational staff to ensure database integrity and security;

·         Undertake any other activities as directed management

Qualifications, Skills and Experience: 

·         The ideal candidate must hold a Degree in Information Technology or equivalent

·         Certified Database management professional

·         At least two years of experience in Database management and user support

·         Excellent database management skills — Postrges, SQL and Oracle tools

·         Strong SQL scripting skills

·         A must is Proficiency in SQL, Unix scripting using Bash, awk, sed and understanding of Unix OS (Ubuntu preferred)

·         Critical analytical thinking in relation to SQL data management (DML)

·         Proficiency in Mongo DB, Postgres, MS Excel, and CITUS

·         Integration methods between NoSQL and SQL

·         Understanding of Database Replication and implementations, Backups and restorations/recovery.

·         Working knowledge of REDIS

·         Excellent time management and organizational skills as well as strong problem solving skills

·         Excellent written and communication skills and high attention to detail

·         Ability to acquire knowledge to make process improvement recommendations

·         A flexible approach to work, demonstrated by a willingness to undertake further duties as assigned

·         A team player.

Desirable: Experience in customer relationship management.

How to Apply:

All suitably qualified candidates should send their updated CVs (concentrating on their Database experience), two technical/Professional referees hr@metropol.co.ug with Database Administrator as the subject

Deadline: 28^th June 2019 by 5:00 pm

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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Emergency Ebola Virus Disease EVD Coordinator NGO Jobs - GOAL

Job Title:    Emergency Ebola Virus Disease EVD Coordinator

Organization: GOAL

Duty Station:  Kampala, Uganda
Duration: 2-3 months 

About US:

GOAL  is an international non-profit organization that was founded in 1977 and works to promote the realization of the fundamental rights of the poor, the vulnerable, and those affected by humanitarian crisis. GOAL currently works in 16 countries, with our head office in Dublin, Ireland.

Background:

On June 10th Uganda declared an EVD outbreak in the West of the country with 3 confirmed cases of EVD and 112 people line listed for follow up.  Uganda has been preparing for an EVD outbreak given the ongoing EVD outbreak in neighbouring Democratic Republic of Congo (DRC). As of June 2019, a total of 1,977 confirmed have been reported, with a high case fatality rate of 61% due to the haemorrhagic nature of the disease and the continual difficulty in reaching communities in conflict areas. Uganda is one of four countries classified as “very high-risk” for impending EVD transmission due to its proximity to and porosity of the DRC border, which has numerous unofficial entry points and has a high level of trade with DRC and high number of DRC refuges spread across the country. GOAL focus in Uganda will be supporting the gaps in the risk communication and WaSH sector for the response and preparedness in other areas.            

Job Summary:  The Emergency EVD Coordinator will be responsible for supporting GOAL Uganda in liaising with partners/donors and supporting the development and initial implementation of an Ebola preparedness and response programme in Uganda

Key Duties and Responsibilities: 

• Steer the development of GOAL’s Ebola preparedness and response programme, which should be based on timely and quality sectoral analysis, and in coordination with key stakeholders.
• Ensure that effective partnership and collaboration are achieved and maintained with the Ministry of Health and other organisations for technical cooperation, programme coordination, information sharing and knowledge networking.
• In collaboration with the Global PQ team draft and prepare proposals for an EVD programme that includes both preparedness and response elements
• In collaboration with the Global PQ Lead on the development of preparedness and response tool kits (technical logistical and communication)
• Provide technical and managerial support to the ACDP  and other staff as appropriate
• Ensure that all EVD preparedness and responses are in line with current best practise and that staff safety protocols are in place and being reviewed regularly
• Ensure that the most relevant and strategic information is provided to relevant stakeholders.
• Other assigned duties and responsibilities are effectively accomplished.

Qualifications, Skills and Experience:  

• The GOAL International Emergency Ebola Virus Disease EVD Coordinator job placement should hold a Health, behavioural communication, humanitarian or development qualification at Masters level.
• Previous experience in behavioural change, emergency coordination, outbreaks and community engagement. Ebola preparedness and response experience is an advantage.
• Five years of experience developing and implementing programmes
• Relevant people management skills and providing direction for a multi-disciplinary team.
• Experience in national representation and coordination. 
• Excellent IT and report writing skills.
• Ability to work in a difficult situation and deal with challenging clinical settings.

How to Apply:

All suitably qualified and interested candidates should send their applications which must include at least 4 reference contacts (2 professional, 2 character references, including your supervisor and the most recent/previous employer), and daytime contact number to; The Human Resource Manager, GOAL Uganda on the email: recruitment@ug.goal.ie. Please do not attach certificates and kindly indicate ‘Emergency EVD Coordinator’ as the subject line.

Deadline: 28^th July 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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2 Diploma Jobs - Technicians - Carlcare Service Limited

Job Title:   Technician (2 Job Vacancies)

Organization: Carlcare Service Limited

Duty Station: Kampala, Uganda

        

About US:

Carlcare Service Limited was established in Hong Kong in 2009 with an aim to provide professional service support to mobile phones and other electronic consumer products, and over the years has become a leading service brand for consumer electronics in South East Asia, Middle East and Africa. Currently, Carlcare is providing full service support for Tecno, Itel, & Infinix; three worldwide famous mobile phone brands.

Key Duties and Responsibilities: 

• Installment and repair of display boards and counters
• Disassemble/ reassemble of electrical display components
• Implementing locking/ unlocking of security alarm systems in retailers shops

Qualifications, Skills and Experience: 

• The applicant for the Carlcare Service Limited Technician job must hold a Diploma in Electrical Engineering or related course
• At least two years of working experience doing similar jobs
• Previous experience using circuit diagrams

How to Apply:

All candidates who wish to apply for the above position can deliver their applications ie CV, cover letter, and copies of academic qualifications to the address below:

Carlcare Service Limited,

Prism Building (Next to E-Tower), Kampala Road

6th Floor, Plot 71/73

Kampala, Uganda

Email to: hr.ug@transsion.com (please ensure to indicate job applied for in subject head)

Deadline: 25^th June 2019 at 17:00hrs

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline

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Data Management Jobs - Research Associate - Innovations for Poverty Action (IPA) 3 months

Job Title:              Research Associate 

Organization: Innovations for Poverty Action (IPA)

Duty Station:  Kampala, Uganda

Reports to: Research Manager
Duration: 3 months

About US:

Innovations for Poverty Action (IPA) is a research and policy non-profit that discovers and promotes effective solutions to global poverty problems. IPA brings together researchers and decision-makers to design, rigorously evaluate, and refine these solutions and their applications, ensuring that the evidence created is used to improve the lives of the world’s poor. In recent decades, trillions of dollars have been spent on programs designed to reduce global poverty, but clear evidence on which programs succeed is rare, and when evidence does exist, decision-makers often do not know about it. IPA exists to bring together leading researchers and these decision-makers to ensure that the evidence we create leads to tangible impact on the world. Since its founding in 2002, IPA has worked with over 400 leading academics to conduct over 600 evaluations in 51 countries. This research has informed hundreds of successful programs that now impact millions of individuals worldwide.

Job Summary:  The Research Associate (RA) will take a lead role in designing survey instruments, conducting quantitative and pilot exercises to inform study and/or questionnaire design, training and managing survey teams, ensuring data collection protocols are adhered to, ensuring data collected is of highest quality, delivering clean databases, assisting in preliminary analysis, assisting in the writing of project reports and policy memos, and managing communication and relationships with stakeholders (researchers, implementing partners, donors, etc). The position requires excellent interpersonal and organization skills. It also requires proficiency with Stata.

IPA is seeking highly motivated and qualified individuals with outstanding research project management, data analysis, people management and communication skills as Research Associate, to lead one of IPA Uganda’s ongoing studies. Funding has been secured for three months of Research Associate time on a study for strengthening the effectiveness of Uganda’s Consumer Protection Framework.

Key Duties and Responsibilities: 

·         Liaise with Principal Investigators and Survey Coordinator in the design of survey questionnaires.

·         In collaboration with the Survey Coordinator, ensure local and international Institutional Review Board (IRB) approvals are obtained.

·         Work with the data manager to program survey tools using ODK, high-frequency checks and data flows.

·         Work with the Survey Coordinator to ensure translation of survey tools in local languages.

·         Develop data collection protocols and data quality assurance protocol.

·         Develop  a  data  collection  plan  (procurement,  logistics and  route  plan)  that ensures adherence  to  data collection budget.

·         Manage the project budget.

·         Supervise training and hiring of team leaders, auditors and surveyors.

·         Conduct daily data quality checks.

·         Ensure implementation of survey spot checks back-checks.

·         Compile clean databases.

·         Assist the PI team in data analysis.

·         Manage critical high-level relationships with donors, partner organizations and researchers.

·         Produce technical reports for donor and/or other stakeholders (e.g. policy brief for Government).

·         Keep the Research Manager and the PI team appraised of all project activities.

Qualifications, Skills and Experience: 

·         The applicant for the Innovations for Poverty Action (IPA) Research Associate job must hold a Bachelor’s Degree in Economics, Statistics, Social Sciences, Public Policy or related field;

·         Two to three years of research project experience at a field research management or analyst position;

·         Experience with Open Data Kit (ODK) programming language;

·         Proficiency with Stata and Microsoft Office tools is necessary, particularly Word and Excel;

·         Experience managing large datasets;

·         Strong written communication skills;

·         Excellent command of English, both spoken and written;

·         Excellent management and organizational skills;

·         Demonstrated ability to coordinate work effectively over email and phone

·         Flexible, self-motivating and team player;

·         Demonstrated ability to manage relationships with stakeholders (PI and partner organizations);

·         Demonstrated commitment to IPA’s high standards of data quality;

Desired Qualifications, Skills and Experience:

·         At least a Bachelor’s degree in economics, statistics, public policy, social sciences, or related field;

·         Knowledge of another data analysis software is a plus;

·         Familiarity with randomized controlled trials is a strong plus;

How to Apply:

Please email your updated CV (2 pages max) including 3 professional referees, a cover letter and highest level academic certificates to jobs-uganda@poverty-action.org and eatuhumuza@poverty-action.org

NB: Please indicate any preference for a particular study or research thematic in your cover letter. Applications will be processed on a rolling basis. Only candidates who meet the required specifications will be contacted.

Deadline: 30^th June 2019

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