Customer Service Jobs - Waitresses - K Hotels

Job Title:          Waitress

Organisation: K Hotels

Duty Station:  Entebbe, Uganda

About US:

K Hotels is a newly-opened intimate boutique hotel in Entebbe town, within close proximity of the Central Business District, with convenient access to all parts of the city, and essential social amenities, like shopping centres, prime residential, international diplomatic neighbourhoods, and international schools in the heart of the Entebbe city. K Hotels is known to have East Africa’s most prestigious and well-furnished modern hotel with 48 luxury rooms and exceptional amenities. It is owned by K Holdings Entebbe Limited.

Job Summary:  The Waitress will be providing excellent wait service to ensure satisfaction. Taking customer orders and delivering food and beverages. The incumbent will be making menu recommendations, answering questions and sharing additional information with restaurant patrons.

Key Duties and Responsibilities: 

•                     Profound knowledge of menu.

•                     Should be able to take accurate food and drink orders using a POS system and communicate order details to the kitchen staff as needed.

•                     Assist diners with ordering by answering menu questions or making recommendations.

•                     Stay up to date on any menu changes and daily specials

•                     Check in with diner’s to make sure they are enjoying their meals and correct any problems

•                     Should maintain a neat and clean dining area.

•                     Serve food and drink orders to guests.

•                     Present and pour wine selections with the appropriate stemware

•                     Clear away dirty plates, glassware, flatware and linens and clean tables after diners have finished

•                     Deliver checks and process bill payments.       

•                     Inform guests about restaurant customer loyalty program, or any other specials and promotions.

Qualifications, Skills and Experience: 

•                     The ideal candidate for the Waitress job must hold a Certificate or diploma in catering and hotel management or its equivalence.

•                     Two years’ experience in a 4 or 5 star hotel or busy restaurant

•                     Good proficiency of English language.

•                     Speed and accuracy.

•                     Knowledge about using the POS.

•                     Ability to sell to customer needs and flexibility.

•                     Team player.

Desirable

•                     Should have basic skills on using the POS. system

•                     Knowledge of the Indian cuisine is an added advantage.

NB: The Waitresses will be working in shifts

How to Apply:

All suitably qualified and interested candidates are encouraged to send their cover letters and updated CVs via email to ugandanjobline@gmail.com with the subject line quoted as “Waitress.”

Deadline: 30^th April 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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Team Leader - Telesales Job Careers - Barclays Bank

Job Title:  Team Leader - Telesales

Organisation: Barclays Bank

Duty Station:  Kampala, Uganda

Reports to: Head of Cards

About Barclays:

Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.

Job Summary:  The Telesales Team Leader will achieve agreed sales targets in line with the business objectives through pro-active selling of  Bank’s consume lending/ retail asset and credit card products.

Key Duties and Responsibilities: 

Sales To Retail Customers: 60%

•                     Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Barclays Africa Retail products & services to customers using the telephone.

•                     Manage team’s participation in specific product campaigns by ensuring that the products are explained to customers.

•                     Agree, meet and exceed targets for specific sales campaigns.

•                     Maintain team’s sales performance statistics for management information usage.

•                     Own and manage team’s product & channel sales targets to contribute towards the Centre sales objectives.

•                     Refer to the appropriate area of delivery for specialist product help or advice (e.g. Schemes or Home Loans) when uncertain about the product delivery or application process. Respond directly to the customer.

•                     Build effective relationships with Centre staff to ensure that non-sales staffs refer customers to the Sales Staff when they identify a particular product or service need.

•                     When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer, verbally or in writing as the customer requires. Report such denials to the Telesales Manager on a daily basis.

•                     Drive the performance of all Telesales Staff to ensure they achieve set targets

•                     Monitor & regulate ways of workings for all Telesales Sales Officers to ensure maximum time & value management

•                     Sampling of daily call log

Operational rigour and compliance with KYC requirements 20%

•                     Ensure accuracy of each new loan application, loan document, Barclaycard application and bank account mandate change. Telesales Staff are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.

•Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.

•                     Follow the Retail end to end loan processing ensuring proper authorization and compliant with policy held. Escalate any items that exceed the agreed service level time lines or where there are unresolved requirements, to the Manager Telesales.

•                     Comply with all general Barclays operational risk & rigour requirements e.g. KYC and anti-money laundering regulations.

•                     Conduct snap checks as allocated by the Manager Telesales.

Provision of Customer Service 10%

•                     Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Team Leader Sales or Manager Telesales.

•                     Build relationships with internal service providers (COO, RISK, and Retail Support) to ensure a quick turnaround time of escalated queries and complaints.

•                     Direct customers to the appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.

•                     Ensure timely escalation to Customer Service Support Staff on any key requirements, & Service challenges at the Centre.

•                     Ensure quality & efficient Customer service is embedded at the Centre through coaching, training & feedback.in development programmes and training preferred

Personal/ Team Development 10%

•                     Agree annual performance objectives with the Team Leader Sales or Manager Telesales, including specific sales targets.

•                     Pursue continued improvement in personal development by participating in development programmes and training.

•                     Share knowledge and experience with the team.

•                     Provider cover for other Telesales officers in case of excessive workload or absence.

•                     Deputise for the Manager Telesales or Team Leader when required.

Risk, Governance and Regulatory

•                     Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

Qualifications, Skills and Experience: 

•                     The applicant for the Barclays Bank Team Leader – Telesales job placement must hold a First degree or diploma or relevant experience in a front-line banking sales/marketing/service environment

•                     Excellent planning and organisation skills

•                     Very strong communication skills, both verbal and written

•                     Questioning skills

•                     Good PC skills

•                     Good numeracy & analytical skills

•                     Networking

•                     Good selling/influencing skills

•                     Presentation skills

•                     Listening skills

•                     Coaching, Feedback & reviewing skills

•                     Knowledge of the Bank's products, services and policies including standard tariffs.

•                     A good understanding of overall Retail goals & objectives, including the branch's objectives growth of sales, cost control and income contribution

•                     A thorough understanding of the sales process

•                     A working knowledge of the procedure manuals

•                     A good working knowledge and understanding of relevant legislation e.g. KYC, Anti-Money laundering, banking code, service standards, health & safety standards etc

•                     A thorough knowledge of the bank's internal departments, systems & procedures as well as risk & rigour requirements

•                     A sound working knowledge of competitor products and services

•                     Competitor product sales experience

How to Apply:

If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

Click Here

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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Fresher A' Level Customer Service Jobs - Airport Services Agent - Qatar Airways (QA)

Job Title:     Airport Services Agent

Organisation: Qatar Airways (QA)

Duty Station: Entebbe, Uganda

Job Ref: QR20820

About Qatar Airways:

Qatar Airways is the state-owned flag carrier of Qatar and it’s headquartered in the Qatar Airways Tower in Doha. The airline operates a hub-and-spoke network, linking over 150 international destinations across Africa, Central Asia, Europe, Far East, South Asia, Middle East, North America, South America and Oceania from its base at Hamad International Airport, using a fleet of more than 180 aircraft. Qatar Airways Group employs more than 40,000 people, of whom 24,000 work directly for Qatar Airways. The carrier has been a member of the Oneworld alliance since October 2013, the first Gulf carrier to sign with one of the three airline alliances.

Job Summary:  The Airport Services Agent will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled  in a consistent manner.

Key Duties and Responsibilities: 

•                     Act as the first contact between the airline and its customers as well as stake holders and agents who may need assistant with questions, portray QR image to the highest standard.

•                     Be visible to ensure that the highest level of service, products is provided in a professional manner.

•                     Ensure that airport operations meet QR’s standards, policies and procedures satisfy local and internal safety and security standards and conform to aviation regulatory requirements.

•                     Ensure cargo handling run smoothly and efficiently.

•                     Monitor all Gates and check in activities ensuring the accurate, service oriented acceptance and boarding or passengers.

•                     Ensure smooth handling of customer service at the station.

•                     Liaise with ramp and GHA staff and support Airport services Supervisor in all areas.

•                     Brief GHA on new procedures and ensure that they are implemented accurately and fully.

•                     Ensures that the needed pre and post flight administration is conducted timely, recording efficiently all flight activities.

•                     Assist passengers in regards to entry requirements, visas and resident permits.

•                     Ensure passengers are assisted smoothly through airport facilities.

Qualifications, Skills and Experience: 

•                     The ideal candidate for the Qatar Airways Airport Services Agent should hold a High School Qualification with one or more years of experience in Customer Service

•                     High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.

•                     Extensive knowledge of Amadeus is essential requirement of the job.

•                     Fluency in English (written and oral) is essential to be able to perform in this role.

•                     Successful candidate must be willing to work shifts including frequent nights and weekends

•                     Ground Handling and Ramp experience will be an added advantage

How to Apply:

All applicants who wish to join Qatar Airways in the aforementioned capacity are encouraged to apply online by clicking on the link below. You will be required to attach an updated Resume / CV, copy of passport, copy of highest educational certificate and recent full length color photo

Click Here

Deadline: 3^rd May 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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2 Assistant Storekeeper Job Vacancies - United Nations World Food Programme (WFP)

Job Title:    Assistant Storekeeper (2 Job Vacancies)

Organization: United Nations World Food Programme (WFP)

Duty Station:  Uganda

Reports to: Head of Field Office

Grade: SC3

About US:

The UN World Food Programme (WFP) is the United Nations frontline agency against world hunger. It is the largest and longest serving humanitarian agency in Uganda. Currently WFP focuses on three priority areas: Saving lives in Emergencies; Building Resilience through Predictable Safety Nets; Improving Nutrition & Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets. WFP has operations in various parts of the Country.

Job Summary:  The Assistant Storekeeper will support receipt/dispatch and verification of commodities in order to maximise quality of warehouse operations and mitigate losses, and to support the best storage management practices in compliance with WFP warehouse guidelines and standards.

Key Duties and Responsibilities: 

•                     Provide overall supervision and training of Tally Clerks and Casual Labourers;

•                     Effectively receipt/dispatch commodities including transhipment (truck to truck) against official approved documentation (e.g. waybills and/or delivery notes) ensuring accuracy in physical count of commodities including the quality in compliance with the established standards.

•                     Prepare and verify warehouse and transport documents, and maintain confidential files and accurate warehouse transaction records, to ensure immediate reporting on commodity movements in line with the corporate requirements.

•                     Conduct daily warehouse closing reconciliation and accurate inventory checks in compliance with the warehouse management requirements.

•                     Perform daily inspections and prepare reports on the quantity and quality of the commodities received/dispatched and handled, detect promptly and analyse reasons for stock discrepancies/damages, investigate missing quantity and prepare warehouse loss reports recommending appropriate solutions to enable informed decision making;

•                     Implement appropriate measures to safeguard food and non-food commodities to ensure quality control using standard preventive measures in line with WFP established procedures and authorization received from the supervisor.

•                     Monitor condition of the warehouse and commodities and take appropriate actions to support efficient warehouse space-utilization and well-organized commodity storage following WFP warehouse standards.

•                     Provide guidance and on-the-job training to warehouse staff to contribute to their development and high performance.

Qualifications, Skills and Experience:

•                     The ideal candidate for the United Nations UN World Food Programme (WFP) Assistant Storekeeper job placement should hold a Diploma in Stores Management, Logistics, Supply Chain and Business Administration/Management, Procurement or related field obtained from a recognized education institution;

•                     A minimum of three (3) years of progressively responsible professional experience in a fast paced environment dealing with managing logistics database, running queries on ongoing shipments, pipeline information, inventory management, service provider contracts administration and execution;

•                     Experience in warehouse management, Casual labour management or pest management;

•                     Fluency in both Oral and Written English;

•                     Proficiency in the local language dialects of Lugbara, Madi, Aringa and Luo is desirable.

•                     Previous experience monitoring various aspects of logistics operations.

•                     Experience in supporting warehouse management.

•                     Experience in supporting inventory management.

•                     Experience in data entry and extracting routine reports.

Competencies:

•                     Supply Chain Management and Optimization: Displays aptitude at monitoring and reporting on supply chain operations to enable teams to efficiently assess the performance and sustainability of current networks.

•                     Planning, Project & Resource Mgmt: Supports the planning, forecasting & resource management efforts of own team by collecting data from diverse sources.

•                     Information Management & Reporting: Collates accurate and timely information and data to enable informed decision making on reporting within individual unit and consequently the greater humanitarian community.

•                     Market Analysis, Contracting and Operational Execution: Ability to collect and collate necessary information to enable WFP to make informed operational decisions.

•                     Warehouse and Inventory Management: Demonstrates ability to carry out day to day activities around warehouse and inventory management in a manner that complies with WFP's operational warehouse procedures.

•                     Technical Assistance and Coordination: Demonstrates awareness of the importance of technical assistance and coordination with key stakeholders and an ability to carry out logistics activities, respecting individual mandates and programme priorities.

NB: Female applicants and qualified applicants from developing countries are especially encouraged to apply

How to Apply:

All candidates who desire to join the United Nations World Food Programme are encouraged to submit their applications online at the link below.

Click Here

Deadline: 28^th April 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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