Entry Level UN Call Centre Jobs - Business Support Assistant (Help Line Operator) - United Nations World Food Programme (WFP)

Job Title:               Business Support Assistant (Help Line Operator) Organization:  United Nations World Food Programme (WFP) Duty...

Entry Level UN Call Centre Jobs - Business Support Assistant (Help Line Operator) - United Nations World Food Programme (WFP)


Job Title:              Business Support Assistant (Help Line Operator)
Organization: United Nations World Food Programme (WFP)
Duty Station:  Kampala, Uganda
Grade: SC4

About US:
The UN World Food Programme (WFP) is the United Nations frontline agency against world hunger. It is the largest and longest serving humanitarian agency in Uganda. Currently WFP focuses on three priority areas: Saving lives in Emergencies; Building Resilience through Predictable Safety Nets; Improving Nutrition & Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets. WFP has operations in various parts of the Country.

Job Summary: The Business Support Assistant (Help Line Operator) will support the WFP helpline calls.

The WFP helpline receives calls from all locations of WFP Operations. The biggest number of calls received is from the refugees in south west who commonly speak Kiswahili, Somali, English, Kirundi, Kinyabwisha, French and thus, of recent the helpline has been receiving an increase number of callers speaking Kinyabwisha/French, therefore, there’s a language capability requirement for Kinyabwisha/French which are widely spoken by the refugees from South West. The BFM team should be able to communicate clearly in local dialects and support the field offices in the community engagement utilizing local languages to ensure comprehension.

Key Duties and Responsibilities:
·        Gather information using the Helpline from persons of concern spread across the country. 
·        Respond to complaints and queries raised and escalate them where appropriate to management, to provide timely and accurate feedback to the persons of concern.
·        Provide regular feedback to the Programme and Policy Assistant (Helpline) and flag high issues of concern from the persons of concern.
·        Prepare accurate, timely monthly reports, and any other reports as required.
·        Manage and respond to incoming calls as well as maintain the feedback Sugar CRM database.
·        Analyse categorize and consolidate information about calls received and issues raised Interact with relevant units within WFP, partners and government to follow up on complaints.
·        Provide regular updates on complaints and feedback from beneficiaries and share with the WFP Uganda field offices, focal persons, implementing partners, and management
·        Share findings and recommendations with the Programme Units.
·        Take responsibility for the maintenance of set standard systems and files, to ensure information is accurate and readily available for the function.
·        Work with a variety of individuals, taking on feedback where appropriate to assist in business support delivery for staff


Qualifications, Skills and Experience:
·        The ideal candidate for the United Nations UN World Food Programme (WFP) Business Support Assistant (Help Line Operator) job placement should hold a University degree or a Diploma with commensurate experience in any of the following fields: Education, Development Studies, Business Studies, or Statistics, communication or related fields;
·        At least one (1) year of relevant experience in managing engagement with refugees or other beneficiaries of humanitarian assistance;
·        At least one (1) year experience working as a phone operator in a call center;
·        At least one (1) year of experience of managing an organisation's engagement with its customers or clients, including receiving customer feedback;
·        Fluency in any of the following languages: French, Kiswahiri, Kirundi, Somali or Kinyarwanda;
·        Fluency in Kinyabwisha language is a MUST.

NB: Female applicants and qualified applicants from Uganda with Ugandan Nationality are especially encouraged to apply.

How to Apply:
All candidates who desire to join the United Nations World Food Programme are encouraged to submit their applications online at the link below.


Deadline: 12th December 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

4 Fresher Data Clerk US NGO Jobs - Food for the Hungry (FH)


Organization: Food for the Hungry (FH)
Duty Station:  Uganda

About US:
Food for the Hungry (FH/U) is a Christian international relief and development organization that has been working in Uganda since 1989. FH is currently operating programs in 26 countries including Canada, Switzerland, Sweden, United States of America and Japan. FH's primary goal is to respond to human suffering and graduate communities from extreme poverty. In Uganda, FH is operational in the communities ofAdjumani, Kitgum, Lamwo, Kole, Kween, Mbale, Namutumba and Amudat Districts implementing programs in four main sectors of Education; Food Security and Livelihoods; Health/Nutrition and Disaster Risk Reduction; with the Head office located in Kampala.

Job Summary: The Data Clerks will be capturing information into all register at the health facilities and in the computer databases for effective record keeping. Daily responsibilities include: Organizing files, collecting data from client to the to be entered into the computer.

Key Duties and Responsibilities:
·        Enter data and update all registers in ensuring that they are completely fill with all indicators; INR, MCHN, TSFP, HMIS 105 and other primary data collection tools.
·        Maintains data entry requirements by following project's data management techniques and procedures.
·        Verifies data by reviewing, correcting, deleting, or re-entering data; combining data from multiple sources when needed; purging files to eliminate duplication of data.
·        Enters new and updated information in a timely manner, in alignment with the schedule determined by the facility team leader and Monitoring, Evaluation, Accountability and Learning officer.
·        Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
·        Processes and validates source documents by reviewing data for completeness and accuracy; resolving inconsistencies by using standard procedures or returning incomplete documents to the facility team leader and Monitoring Evaluation Accountability and Learning Officer for resolution.
·        Work with facility team leader draw a plan and Inform families about planned nutrition activities.
·        Work with other Community Nutrition Workers to plan and conduct monthly growth monitoring activities.
·        Make home visits to follow up sick and malnourished children for proper documentation and also collect data for example records on sick and malnourished children identified in growth monitoring and mother.


Qualifications, Skills and Experience:
·        The applicant must hold a Bachelor's degree/Diploma in: Statistics, Biostatistics, Quantitative Economics, Education, Social work, Health, Nutrition, or any other approved field of study from a recognized university. Training in Monitoring and Evaluation, records management is an added advantage.
·        A minimum of two (2) years' practical field experience working with complex data entries, Participation in surveys and project evaluation activities.
·        Proficiency in spoken and written English is essential.
·        Knowledge of the local language (Acholi/Luo) is a MUST.
·        Track record in conducting qualitative and quantitative data collection
·        Experience in household based baseline survey or research exercises,
·        Excellent and demonstrated understanding of ethical issues in research, including gender issues
·        Strong quantitative data entry and analysis skills and experience in using statistical analysis software
·        Good computer skills with knowledge in using Tablets and proven documentation skills.
·        Excellent written and oral communication skills, both verbal and non-verbal, ability to interpret sponsor written documents

How to Apply:
All suitably qualified candidates are encouraged to apply by submitting only electronic copies of not more than 2MB of an application letter, a detailed CV, contact telephone numbers, copies of relevant testimonials/certificates, names/contact details of three referees, addressed to:
The Human Resources Manager, Food for the Hungry Uganda

Email to: recruitment-fhuganda@fh.org 

Deadline:   10th December 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

UN Business Support Assistant (Human Resources) - United Nations World Food Programme (WFP)


Organization: United Nations World Food Programme (WFP)
Duty Station:  Kampala, Uganda
Reports to:  Human Resources Officer or the designate

About US:
The UN World Food Programme (WFP) is the United Nations front line agency against world hunger. It is the largest and longest serving humanitarian agency in Uganda. Currently WFP focuses on three priority areas: Saving lives in Emergencies; Building Resilience through Predictable Safety Nets; Improving Nutrition & Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets. WFP has operations in various parts of the Country.

Job Summary: The Business Support Assistant (Human Resource) is expected to take responsibility for the completion of a full range of HR activities requiring some interpretation of standard guidelines and practices. He/She is able to recommend a course of action within their area of expertise and may provide guidance to other staff.

Key Duties and Responsibilities: 
  • To perform a range of HR tasks to support accurate implementation of WFP policies and procedures and facilitate the effective functioning of a client-focused and strategy-oriented HR services
  • Provide support on general HR queries and follow up actions, to ensure consistent and high-quality HR services.
  • Support administrative effectiveness concerning recruitment and staff induction of assigned group of workforces.
  • Provide revision and proof-reading services for standard documents, to contribute to the development of accurate documentation.
  • Respond to queries and escalate where appropriate, in order to provide a timely and accurate service to clients.
  • Facilitate protocol and administrative coordination to support assigned workshop and meetings.
  • Manage and maintain records and databases, to ensure information is organized and readily available for staff;
  • Use HR management systems for entering and updating a variety of HR data including assistance in monitoring various deadlines (e.g. contract expiration, PACE, etc.),
  • Support staff deployment and related administrative actions to facilitate efficient HR service enabling WFP to respond quickly to emergences.
  • Extract and compile HR data on staff recruitment and selection, contractual conditions, entitlements, performance and training requirements, to support analysis and reporting needs.



Qualifications, Skills and Experience:
  • The ideal applicant must hold a  University degree in Human Resources management, Business Administration, Social Sciences or any other related field obtained from a recognised education institution;
  • At least four years of progressively responsible work experience in any of the following fields: Human Resources Management, Administration, Secretarial duties or any other related field acquired from a reputable organisation;
  • Ability to develop and maintain relationships with a range of individuals in order to provide a high quality support service;
  • Good command of both written & oral English is essential;
  • Knowledge and experience using in using MS Office applications
  • Ability to maintain confidentiality is a MUST
NB: Female applicants and qualified applicants from Uganda with Ugandan Nationality are especially encouraged to apply.

How to Apply:
All candidates who desire to join the United Nations World Food Programme are encouraged to submit their applications online at the link below.

Deadline: 11th December 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Finance & Admin Officer US NGO Jobs - Food for the Hungry (FH )


Job Title:        Finance & Admin Officer
Organization: Food for the Hungry (FH )
Duty Station:  Uganda

About US:
Food for the Hungry (FH/U) is a Christian international relief and development organization that has been working in Uganda since 1989. FH is currently operating programs in 26 countries including Canada, Switzerland, Sweden, United States of America and Japan. FH's primary goal is to respond to human suffering and graduate communities from extreme poverty. In Uganda, FH is operational in the communities of Adjumani, Kitgum, Lamwo, Kole, Kween, Mbale, Namutumba and Amudat Districts implementing programs in four main sectors of Education; Food Security and Livelihoods; Health/Nutrition and Disaster Risk Reduction; with the Head office located in Kampala.

Job Summary:  The Finance & Admin Officer will be responsible for the day-to-day running of the Field finance operations including preparing periodic financial reports, reconcile accounting information, review major payments and invoices for consistence with organizational procedures and established accounting formats and import all journal templates into the Sun System. He/she will handle monthly bank reconciliations and transactions; and monitor transactions to ensure proper cash management for all the field offices in line with the planned program activities in compliance with FH policy and Procedures. Additionally, this position directly and indirectly manages the Cashier/Stores, Guards, Office Attendants at Cluster/Field level.

Key Duties and Responsibilities:
·        Produce monthly financial reports to Kampala office and donor reports according to donor requirements , ensuring accuracy and compliance;33
·        Working as a liaison between the bank and the organization, collect monthly bank statements and prepare bank reconciliation to reconcile with book and G/L accounts balances;
·        Prepare the project cash flow forecast with programs feedback and reconcile with the original budget before sending to Kampala finance.
·        Ensure compliance with donor regulations, FH finance policies and local government rules and regulations;
·        Ensure the accuracy and correctness of all transactions against each grant; ensuring all expenditures are posted under the right account codes
·        Ensure budget holders understand the requirements of grant and grant auditors requirements, have prepared all necessary paperwork to the audit;
·        In coordination with Kampala finance, organize in house training and/or orientation session on finance to projects staff;
Administration
·        Support the Administration of the cluster by:
·        Supervising the administrative staff as may be required
·        Giving support to the Logistic Officers to ensure the right procurement processes are followed and participate in the bid evaluation process for purchases within the cluster threshold
·        Ensuring timely payment of all outstanding utility bills and rent
·        Support the Program Area Manager in enforcing Organization policies


Qualifications, Skills and Experience:
·        The applicant must hold a bachelor's degree/equivalent in Finance and accounting or related discipline from a recognized university or institution.
·        Having completed ACCA/CPA level II is added advantage / pursuing professional qualifications
·        Three years of extensive experience in financial management and co-ordination preferably within an international NGO environment
·        Having an auditing background is an added advantage.

How to Apply:
All suitably qualified candidates are encouraged to apply by submitting only electronic copies of not more than 2MB of an application letter, a detailed CV, contact telephone numbers, copies of relevant testimonials/certificates, names/contact details of three referees, addressed to:
The Human Resources Manager, Food for the Hungry Uganda

Email to: recruitment-fhuganda@fh.org 

Deadline:   10th December 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




5 Fresher Community Services Assistant - Core Relief Items Jobs - American Refugee Committee (ARC) International – Alight


Organisation: American Refugee Committee (ARC) International – Alight
Duty Station: Uganda
Reports to: Community Services Officer

About ARC:
The American Refugee Committee (ARC) International is an International nonprofit, nonsectarian organization that provides humanitarian assistance and training to millions of beneficiaries around the world. The ARC seeks to promote peaceful and safe communities where men and women have equal rights and communities can access locally owned, high-quality services.

We are on a journey of becoming Alight, a new platform of amazing people and an organization providing lifesaving services and creating breakthrough solutions for and with the displaced. For the past 40 years, we've called ourselves American Refugee Committee, an organization known for providing quality care to millions of Refugees worldwide. But the truth is, we serve many different people - to include Refugees, Trafficked people, Displaced people, and Marginalized and Host communities too. Through all the years and conversations, we've had with the people we serve, we've heard the same thing time and time again - Refugee is not a label we want. We're listening. And now, we're taking off the nametag American Refugee Committee and becoming Alight.

Job Summary:  The Community Services Assistant - Core Relief Items will be responsible for empowering Persons with Special Needs to enhance Quality and healthy life for sustainability development. He / she will also be responsible for community involvement and ownership to enhance sustainability and empowerment of Refugees in the settlement.


Qualifications, Skills and Experience:
·        The applicant must hold a Bachelor’s degree in Social work, Community Psychology, Education, Development studies.
·        Two years of working experience in Community Development services with an INGO.
·        Fluency in Swahili and ability to ride a Motorcycle with a valid license (Class A) is an added advantage.

How to Apply:
All suitably qualified and interested candidates should send a submit one-page Cover letter, an updated CV (max. 3 pages) and Names, Titles and Contacts of three professional referees, to include your current or recent employer/supervisor - via email (ONLY) to UGjobs@arcrelief.org with the POSITION applied for clearly indicated in the subject line.

NB: However due to urgency to fill these positions, applications will be reviewed and interviews conducted on a rolling basis. Only shortlisted candidates will be contacted. Job Offers will be issued to the selected candidates upon conformation of funding.

Deadline: 17th December 2019 by 17:00hrs.

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline





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