Associate Relationship Manager Employment Opportunity – Housing Finance Bank

Job Title:       Associate
Relationship Manager

Organization: Housing
Finance Bank

Duty Station: Kampala, Uganda

Reports to: Senior
Manager Mortgages

About US:

Housing Finance Bank
was incorporated as a private company under the Companies Act in December 1967,
the Bank has become a household name and has grown in leaps and bounds with a
good track record among the pioneers of a mortgage lending. National Housing
& Construction Corporation, a parastatal involved in real estate business
has 5% shareholding and National Social Security Fund (NSSF) holds 50% and the
Government of Uganda holds 45%. Today, the bank looks back with pride on the
business accomplished in the mortgage lending business. Through innovation and
placing emphasis on Honesty, Integrity, Efficiency and Customer care, Housing
Finance Bank is the leader in the mortgage, holding a 90% market share.

Job Summary:  The Associate Relationship Manager will grow
the Bank’s Mortgage business through sales, service and retention of a
specified portfolio and ensure portfolio quality in line with the Department’s
targets and the bank policies.

Key Duties and Responsibilities: 

  • Identify and meet customer needs through
    selling of Mortgage and Personal Banking products and services while cross
    selling other Housing Finance Bank products and services
  • Build and manage client relationships in
    order to grow Housing Finance Bank share of wallet through customer
    engagements (calls, visits, written communications etc)
  • Initiate credit applications for
    assessment / review by completing the documentation (including financial
    analysis) and submitting to credit for approval in line with credit
    policies and procedures.
  • Build and manage stakeholder
    relationships in the housing sector with a view of creating visibility of
    the HFB Brand and grow the mortgage business
  • Present loan proposals to the credit
    committees for decision making where necessary and give feedback to
    applicants in line with the lending policy and procedures of the Bank
  • Monitor and evaluate performance of the
    assigned loan portfolio in line with the Bank’s Credit risk management
    frame work to ensure timely repayments of installment, and conduct regular
    financial analysis to identify early warning signs of default and
    recommend a plan of action
  • Prepare sales and productivity
    performance reports as shall be required from time to time detailing the
    performance progress
  • Liaise with Credit department to
    initiate and participate in the recovery actions for loans in default and
    written off loans in line with the Bank’s credit policy and procedures
    governing the recovery process.
  • Handle customer queries and complaints
    and resolve them in a timely manner and escalate any unresolved queries in
    in line with the Customer Service Charter

Qualifications, Skills and
Experience:                                                    

  • The ideal candidate for the Housing
    Finance Bank Associate Relationship Manager job must hold an Honours
    degree in Business administration, Commerce, Economics or any other
    related field from a recognized university.
  • At least three years of progressive
    experience in business growth with an established and demonstrable track
    record in the field of relationship management, preferably in a commercial
    bank
  • Sound Understanding of Laws and
    regulations relating to lending in Financial Institutions.
  • Risk awareness in the banking industry
  • Customer centricity
  • Excellent communication and presentation
    skills
  • Integrity and confidentiality
  • Positivity and flexibility towards
    change
  • Self-starter approach
  • Ability to work in a team environment

How to Apply:

All candidates who
wish to join the Banking sector are invited to send their applications
including an updated CV, certified copies of all academic transcripts,
certificates and testimonials, daytime telephone contact, and email address of
both applicant, and three competent referees addressed to:

The Ag. Head Human
Resources, Housing Finance Bank, Plot 4 Wampewo Avenue, P. O. Box 1539,
Kampala. Uganda.

NB:
Only successful candidates will be contacted. All applicants who will not have
heard from us within five weeks of closing date should consider their
application unsuccessful.

Deadline: 9th August 2019

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