The Ugandan Jobline

• Implement and commercialise global standard Product program for
  Business Client Products in Uganda.
• Effective collaboration with Client segments, Acquisition,
  Relationship and coverage teams in Global Banking, Transaction Banking and
  Commercial Banking to leverage on eco-system ultimately enabling budgeted
  Balance sheet.
• Execute global standard Product Optimization strategies to deliver
  Product level RoRWA
• Implement the integrated product segment strategy with specific
  enablers and track program performance along with Business Banking segment
  team.
• Optimize fees and charges to create value for clients in line with
  consumer protection guidelines
• Support learning academy for the development of appropriate training
  content for the acquisition, relationship and service teams
• Responsible for Portfolio health on relevant products – delivery
  through regular engagement with Risk teams in country to track portfolio
  performance (through lead indicators) and taking necessary actions to
  ensure loan impairment is within approved and acceptable limits.

• Have oversight and ownership on end-to-end (standard) process to
  ensure execution of on-boarding for clients and fulfillment of products
  through engagement with relevant stakeholders involved in executing the
  standard process to ensure we deliver a seamless client Value Proposition.
• Complaints & Client Experience: Collaborate closely with the
  teams to Identify gaps and design failures in existing process and
  products and work with global and regional product teams to solve for
  endemic design issues to improve overall product and Service delivery

• Execute the global Product standardization and Product
  rationalization agenda across Business Banking Products.
• Work with segment and frontline teams to identify client needs and
  launch existing global product solutions to meet these needs. In the
  absence of existing global solutions work with the regional team to have
  the relevant proposition developed as a global solution for implementation

• Manage compliance of Process, Product Governance & Credit
  Approval Documents
• Ensure compliance to Group & Country Anti Money Laundering and
  Client Due Diligence policies

• Financials- Balance Sheet, P&L, RoRWA
• Risk Management- managing leads indicators on delinquency and IIP
• Effectiveness of controls -evidenced by satisfactory Audit results
  and Control Self Testings
• Client feedback – Net Promoter Score, Voice of Customer surveys etc
• People –  Engagement metrics
  (My Voice) and attrition
• Professional Conduct – Ensure adherence to the Group’s set rules on
  Code of Conduct

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