16 June 2016

Senior Manager – Products & Services Career Opportunity - MTN-Uganda

Organisation: MTN-Uganda
Duty Station: Kampala, Uganda
Reports to: Chief Marketing Officer

About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Job Summary:  The Senior Manager – Products & Services  will oversee the overall Product and Services portfolio and strategy and drive the design and development of new products and services. The incumbent will develop and manage the product delivery process for existing and new Products and Services aligned to the Consumer and Enterprise roadmaps to meet business objectives.

Key Duties and Responsibilities: 
Product Strategy:
  • Define MTN Uganda’s overall product portfolio and strategy and align it to the MTN Group business strategy, mission and vision.
  • Manage products & services in line with the MTN Group technology, procurement and business strategy and exploit new opportunities to scale
  • Define and implement the strategic capability and capacity requirements needed for the effective execution of this portfolio across the Design, Build and Go to market streams
  • Define a product ranging framework for Consumer and Enterprise product elements
  • Monitor and assess market, competitors and technological advancements and, when applicable, propose the development of products and services relevant to the portfolio
  • Develop and maintain a short, medium and long term strategy for the Product catalogue including product reviews, product performance and management
  • Identify areas in the product portfolio where value can be added / exploited further, areas where value is being destroyed and areas where value is latent, and act accordingly
  • Develop a model for expanding MTN’s products and services operating model beyond traditional mobile voice and data, in the ICT space.
  • Drive in life product management aligned to the delivery of the Segments and Business  objectives
  • Work with the IT and NWG teams to identify, design and develop new platform strategies to enable new and existing products and services
  • Develop and drive innovation with Group Commercial to meet the MTN Uganda business plan.
Product Design & Build:
  • Design & Build optimal products and services, driven by segment requirements and technological advancements
  • Collate product development roadmap in conjunction with Consumer and Business segments and manage  the product development and implementation requirements of the business
  • Drive differentiation and growth through the development and management of optimal and innovative product portfolios
  • Predict future opportunities in products and services and innovations based on a segmented approach
  • Ensure Products and services specification during implementation delivers the full customer experience as defined by Segment
  • Work closely with segment managers, technical areas and suppliers to develop Products and services features relevant to the segment requirements
  • Consolidate appropriate technical product expertise in the VAS product group, digital products and voice, SMS and data per segment
  • Consolidate all product development requirements specific to segments & touch point e.g. consumer, Enterprise, digital and physical channels
  • Create a virtual team supporting the enablement of VAS, Voice & Data centers of excellence to design and develop appropriate requirement definition specifications
  • Ensure proper inclusion of all other relevant stakeholders (NWG / IS) in the design process and act as focal point of contact.
  • Ensure that all commercial agreements are in place with suppliers and vendors, in conjunction with Commercial Legal and finance.
  • Monitor and assess market, competitors and technological advancements and, when applicable, propose the development of products and services relevant to the portfolio
  • Articulate with relevant segments the product development plans to deliver on revenue and profitability targets
  • The incumbent will drive differentiation and growth through the development and management of optimal and innovative product portfolios
Product Solutions and Delivery Implementation:
  • Manage the delivery of products and services across the business
  • Manage product quality and ensure delivery of internal clients and end-user requirements
  • Define, and ensure compliance with, adequate processes and systems for timeous delivery and quality of projects, including relevant products and projects’ documentation
  • Consolidate all development requirements for products and services across the Consumer and Enterprise development plans
  • Programme-manage delivery of products and services in the portfolio (planning, scheduling, controlling and risk management) with the support of Business Optimization
  • Ensure an acceptable standard of user experience in the development of Products and Services in accordance with Segment and Customer Experience requirements, and manage stakeholders on product implementation
  • Report on product performance results, including compilation of periodical activity, budget compliance and feedback reports
  • Align the Products and Services roadmap to IT and Network rollout plans to ensure delivery of features and capability
Product Management:
  • Manage Products and Services portfolio and design and implement action plans with segments to develop and implement action plans to drive up take, usage and revenue
  • Manage the product life cycle management strategy from conception, from Design, Build through to the Operate work stream
  • Provide product in-life management and performance support to ensure the profitability and relevance of product performance
  • Take ownership of the Product Catalogue and all product definitions and business rules
  • Manage the full product portfolio including reporting and sun setting of old platforms, products and services
  • Effective management of platform and technology suppliers to assist with the deployment of product solutions with MTN Uganda
  • Manage the Products and Services portfolio to identify and generate incremental growth opportunities for the business
Device Management:
  • Manage MTN Uganda’s device portfolio, in close coordination with Consumer/ Business Segment Management, Sales Channels and Procurement
  • Manage the device portfolio, vendor relationships, contracts and SLA’s
  • Align device technology strategies with the Network and IT Strategy to optimize the deployment and utilization of the network investment
  • Develop and maintain a strategy for devices and other hardware (e.g. data cards, SIMs), in close coordination with Sales Channels and Segment Managers
  • Develop and maintain a strategy for handsets and other hardware in close coordination with Sales, Consumer and Business Segment
  • Consolidate Sales and Segment requirements in terms of devices
  • Monitor and assess market, competitors and technological advancements in terms of devices and liaise with Consumer and Business Segments and Sales teams
  • Test devices to ensure an acceptable user experience on the MTN Network
  • Manage the device portfolio and vendor relationships in close coordination with Procurement, Sales, Consumer and Business Segments
  • Consolidate and manage devices forecasts
  • Define and manage the delivery of technical specifications for devices, following Consumer and Business Segments, Product managers, Sales and brand guidelines, in accordance with the desired user experience
  • Design, implement and manage a self-service terminal strategy
  • Report on results, including compilation of periodical activity, budget compliance and feedback reports
  • Align with Sales, Consumer and Business Segments towards the attainment of revenue, profitability and acquisition targets for devices
  • Manage the testing and final selection of devices with technical assistance from procurement, Supply Chain, Network and IT
  • Define and manage the delivery of technical specifications for devices
  • Provide support in all aspects of the roll out of an effective Devices Strategy for the business
  • Conduct qualitative and quantitative research to gain a general understanding of purchase and usage behaviour in the Devices Portfolio
  • Assess the market, competitors and technological advancements in terms of devices and liaise with segment mangers and sales
  • Recommend changes to products and services based on the analysis of the trends and patterns identified in the real-time operational performance data
  • Find ways to improve purchase and usage patterns for devices through added features, pricing and distribution channels
Budget Management:
  • Forecast, plan and develop business cases that provide MTN with return on investment, and seek OPCO approval thereof
  • Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle, taking any known changes in new products or services into consideration
  • Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets
  • Manage the Products and Services delivery process in alignment with technology teams
 Qualifications, Skills and Experience:
  • The ideal candidate for the MTN Senior Manager – Products & Services career vacancy should hold a Bachelor’ Degree in Engineering
  • Significant exposure to Business/ Marketing concepts preferably via postgraduate qualification in Marketing or Business Administration
  • A minimum of five years’ experience in leading product management and product development  in the telecommunications industry (preferably mobile)
  • At least three years in similar positions, in fast-moving companies and contexts
  • Proven track record of successful management of broad product portfolio and significant number of successful product launches
  • Knowledge of consumer behaviour and market dynamics
  • Broad knowledge and understanding of market research principles
  • Broad understanding of mobile technology as well as national and global trends
  • Understanding of the factors impacting consumer demand
  • Broad knowledge and understanding of competitors’ products
  • Understanding of MTN Group strategy
  • Working knowledge and understanding of IT, NWG and key technology suppliers roadmaps
  • Financial understanding
  • Understand at a conceptual level key technology frameworks and standards impacting on product development
  • Analytical skills and Creative problem solving
  • Ability to take clear and economically sound decisions in a fast moving competitive environment
  • People leadership and management skills and demonstrated ability to build and energize teams
  • Strong “can-do“ attitude combined with an ability to take a step back and articulate the strategic implications of key decisions
  • “Big picture” vision / strategic thinking and strong understanding of the role of P&S to drive profitability and growth
  • Robust, conceptual and integrative thinking
  • Strong relationship building (interpersonal skills)and negotiation skills, to establish successful partnerships with vendors and partners
  • High business Acumen – a deep understanding of the business as a whole

NB: Please note that presentation of false academic documents and certification will lead to criminal prosecution.

How to Apply:
Interested candidates should send/deliver their Job Applications  with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) and names and addresses of three referees addressed to the: Recruitment Officer, MTN- Uganda, P.O Box 24624, Kampala, (MTN Towers), Uganda.

Deadline: 20th June 2016

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline

Related Posts Plugin for WordPress, Blogger...