The Ugandan Jobline

• Manages, supervises and carries out the
  work programme for staff travel, Claims and education grant submissions
  and claims.
• Achieves RSCE key performance indicators
  (KPIs) and all Service catalogue components included in the Service Level
  Agreement (SLA) in the areas of travel, claims and education grant.
• Ensures that the outputs produced by the
  service lines under his/her supervision maintain high-quality standards;
• Prepares inputs for the work plan of the
  service lines under his/her supervision, determining priorities and
  allocating resources for the completion of outputs and their timely
  delivery;
• Carries out programmatic/administrative
  tasks necessary for the functioning of the service lines under his/her
  supervision, including preparation of budgets, assigning and monitoring
  performance parameters and critical indicators, reporting on
  budget/programme performance, preparation of inputs for results-based
  budgeting, evaluation of staff performance (e-Performance), interviews of
  candidates for job openings and evaluation of candidates;
• Optimizes process, policy, and system for
  the operations of the Service Line as required;
• Implements corrective/satisfaction
  improvement actions as required.

• Support the overall RSCE Business Process
  Improvement Initiative, including providing critical input to the design
  of workflows in the Service Lines;
• Draft and/or provide inputs to work
  instructions and to SOP’s that support the accurate processing in the
  RSCE;
• Provide input to the compliance monitoring
  functions and advise on the best approach to optimize service delivery.
• Actively help stakeholders to accept and
  embrace changes in their business environment.
• Proposes and implements change management
  when required to achieve and improve results;

• Recruits staff for the service lines under
  his/her supervision, taking due account of geographical and gender balance
  and other institutional values;
• Manages, guides, develops and trains staff
  under his/her supervision;
• Fosters teamwork, communication and client
  orientation among staff in the service line under his/her supervision and
  across organizational boundaries;
• Ensures performance benchmarks are
  understood and met by staff under his/her supervision.

• Maintains close contact with the Mission’
  RSCE Focal Points and other Mission Technical Leaders to ensure solid
  understanding of Mission priorities and objectives for RSCE;
• Achieves customer satisfaction objectives
  as measured by RSCE performance surveys;
• Actively support Client Orientation
  approach to Service Delivery;
• Ensures continuous engagement with Clients

• The ideal candidate for the United Nations
  Regional Service Centre Entebbe (RSCE) Senior Administrative Officer
  (Service Delivery Manager, Travel, Claims And Education Grants) job
  opportunity should hold an Advanced university degree (Masters or
  equivalent) in business or public administration, human resources
  management, finance, accounting, or related area. A first-level university
  degree in combination with an additional two (2) years of qualifying
  experience may be accepted in lieu of the advanced university degree.
• Technical or vocational certificate in
  human resources management, business or public administration, finance,
  accounting or related area is desirable.
• At least ten (10) years’ experience in
  administration, management, human resources, budget, information
  technology, communication or related field. A minimum of five (5) years
  management experience with responsibilities in either human or financial
  management is required.
• Previous experience in UN common system
  field operations (peacekeeping missions, political missions, or UN
  Agencies, Funds, and Programmes) is desirable.
• Previous experience in a United Nations
  shared service center for field support is desirable.
• Languages: English and French
  are the working languages of the United Nations Secretariat. For the
  position advertised, fluency in English (both oral and written) is
  required. A working knowledge of French is desirable.

• Professionalism:  Ability to identify issues,
  analyze and formulate opinions, make conclusions and recommendations on
  complex human resources policy and development issues; Shows pride in work
  and in achievements; demonstrates professional competence and mastery of
  subject matter; is conscientious and efficient in meeting commitments,
  observing deadlines and achieving results; is motivated by professional
  rather than personal concerns; shows persistence when faced with difficult
  problems or challenges; remains calm in stressful situations. Takes
  responsibility for incorporating gender perspectives and ensuring the
  equal participation of women and men in all areas of work.
• Accountability:  Takes ownership of all
  responsibilities and honours commitments; delivers outputs for which one
  has responsibility within prescribed time, cost and quality standards; operates
  in compliance with organizational regulations and rules; supports
  subordinates, provides oversight and takes responsibility for delegated
  assignments; takes personal responsibility for his/her own shortcomings
  and those of the work unit, where applicable.
• Client Orientation:  Considers all those to whom services are
  provided to be “clients” and seeks to see things from clients’
  point of view; establishes and maintains productive partnerships with
  clients by gaining their trust and respect; identifies clients’ needs and
  matches them to appropriate solutions; monitors ongoing developments
  inside and outside the clients’ environment to keep informed and
  anticipate problems; keeps clients informed of progress or setbacks in
  projects; meets timeline for delivery of products or services to client.

• Managing Performance: Delegates
  the appropriate responsibility, accountability and decision-making
  authority; makes sure that roles, responsibilities and reporting lines are
  clear to each staff member; accurately judges the amount of time and
  resources needed to accomplish a task and matches task to skills; monitors
  progress against milestones and deadlines; regularly discusses performance
  and provides feedback and coaching to staff; encourages risk-taking and
  supports creativity and initiative; actively supports the development and
  career aspirations of staff; appraises performance fairly.
• Empowering Others: Delegates
  responsibility, clarifies expectations, and gives staff autonomy in important
  areas of their work; encourages others to set challenging goals; holds
  others accountable for achieving results related to their area of
  responsibility; genuinely values all staff members’ input and expertise;
  shows appreciation and rewards achievement and effort; involves others
  when making decisions that affect them.

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