Job
Title: Senior Administrative Officer
(Service Delivery Manager, Travel, Claims and Education Grants)
Organization: United Nations Regional Service Centre
Entebbe (RSCE)
Duty Station: Entebbe, Uganda
Job Opening Number: 18-Administration-RSCE-94355-J-Entebbe
(M)
Reports to: Chief of the Regional Service Centre (RSCE)
Grade: P5
About RSCE:
The Regional Service Centre Steering Committee is the decision-making
body for RSCE, in compliance with General Assembly resolutions, United Nations
Secretariat rules and regulations, strategic guidance from United Nations
Headquarters and oversight bodies. The Steering Committee consults with the
Global Field Support Strategy Implementation Coordination Team, as required.
The Regional Service Centre, as approved by the Member States, is
owned, managed and staffed by the regional missions it serves. This framework
reinforces the existing missions’ chain of command structures and lines of
authority in a manner that does not create an additional layer between
Headquarters and the regional missions. It also ensures that staffing for RSC.
Key Duties and
Responsibilities: Under the direct
supervision of the Chief Regional Service Centre (RSCE) the Service Delivery
Manager (Staff Travel, Claims & Education Grant) will perform the following
duties:
Service Delivery:
- Manages, supervises and carries out the work programme for staff travel, Claims and education grant submissions and claims.
- Achieves RSCE key performance indicators (KPIs) and all Service catalogue components included in the Service Level Agreement (SLA) in the areas of travel, claims and education grant.
- Ensures that the outputs produced by the service lines under his/her supervision maintain high-quality standards;
- Prepares inputs for the work plan of the service lines under his/her supervision, determining priorities and allocating resources for the completion of outputs and their timely delivery;
- Carries out programmatic/administrative tasks necessary for the functioning of the service lines under his/her supervision, including preparation of budgets, assigning and monitoring performance parameters and critical indicators, reporting on budget/programme performance, preparation of inputs for results-based budgeting, evaluation of staff performance (e-Performance), interviews of candidates for job openings and evaluation of candidates;
- Optimizes process, policy, and system for the operations of the Service Line as required;
- Implements corrective/satisfaction improvement actions as required.
Support to the Reengineering process:
- Support the overall RSCE Business Process Improvement Initiative, including providing critical input to the design of workflows in the Service Lines;
- Draft and/or provide inputs to work instructions and to SOP's that support the accurate processing in the RSCE;
- Provide input to the compliance monitoring functions and advise on the best approach to optimize service delivery.
- Actively help stakeholders to accept and embrace changes in their business environment.
- Proposes and implements change management when required to achieve and improve results;
Performance Management:
- Recruits staff for the service lines under his/her supervision, taking due account of geographical and gender balance and other institutional values;
- Manages, guides, develops and trains staff under his/her supervision;
- Fosters teamwork, communication and client orientation among staff in the service line under his/her supervision and across organizational boundaries;
- Ensures performance benchmarks are understood and met by staff under his/her supervision.
Client relationship management:
- Maintains close contact with the Mission' RSCE Focal Points and other Mission Technical Leaders to ensure solid understanding of Mission priorities and objectives for RSCE;
- Achieves customer satisfaction objectives as measured by RSCE performance surveys;
- Actively support Client Orientation approach to Service Delivery;
- Ensures continuous engagement with Clients
Qualifications, Skills and Experience:
- The ideal candidate for the United Nations Regional Service Centre Entebbe (RSCE) Senior Administrative Officer (Service Delivery Manager, Travel, Claims And Education Grants) job opportunity should hold an Advanced university degree (Masters or equivalent) in business or public administration, human resources management, finance, accounting, or related area. A first-level university degree in combination with an additional two (2) years of qualifying experience may be accepted in lieu of the advanced university degree.
- Technical or vocational certificate in human resources management, business or public administration, finance, accounting or related area is desirable.
- At least ten (10) years’ experience in administration, management, human resources, budget, information technology, communication or related field. A minimum of five (5) years management experience with responsibilities in either human or financial management is required.
- Previous experience in UN common system field operations (peacekeeping missions, political missions, or UN Agencies, Funds, and Programmes) is desirable.
- Previous experience in a United Nations shared service center for field support is desirable.
- Languages: English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English (both oral and written) is required. A working knowledge of French is desirable.
Personal Competencies:
- Professionalism: Ability to identify issues,
analyze and formulate opinions, make conclusions and recommendations on
complex human resources policy and development issues; Shows pride in work
and in achievements; demonstrates professional competence and mastery of
subject matter; is conscientious and efficient in meeting commitments,
observing deadlines and achieving results; is motivated by professional
rather than personal concerns; shows persistence when faced with difficult
problems or challenges; remains calm in stressful situations. Takes
responsibility for incorporating gender perspectives and ensuring the
equal participation of women and men in all areas of work.
- Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
- Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Managerial competencies:
- Managing Performance: Delegates
the appropriate responsibility, accountability and decision-making
authority; makes sure that roles, responsibilities and reporting lines are
clear to each staff member; accurately judges the amount of time and
resources needed to accomplish a task and matches task to skills; monitors
progress against milestones and deadlines; regularly discusses performance
and provides feedback and coaching to staff; encourages risk-taking and
supports creativity and initiative; actively supports the development and
career aspirations of staff; appraises performance fairly.
- Empowering Others: Delegates responsibility, clarifies expectations, and gives staff autonomy in important areas of their work; encourages others to set challenging goals; holds others accountable for achieving results related to their area of responsibility; genuinely values all staff members' input and expertise; shows appreciation and rewards achievement and effort; involves others when making decisions that affect them.
NB: The United Nations does not charge a fee at any
stage of the recruitment process (application, interview meeting, processing,
or training). The United Nations does not concern itself with information on
applicants’ bank accounts. Women are strongly encouraged to apply.
How to Apply:
All suitably qualified and interested candidates from across the world
are encouraged to send their applications online at the link below.
Deadline: 21st March 2018
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