Manager, Adoption and Utilization Job Opportunity - Stanbic Bank

Organisation: Stanbic Bank
Duty Station:  Kampala, Uganda

About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary: The Manager, Adoption and Utilization will develop e-channel wide initiatives, continuously monitor all drivers for revenue and develop targeted initiatives to maximise revenue growth whilst minimising attrition from digital channels. Digital Channels include ATM’s, Personal Internet Banking, Business Online, Mobile phone Banking, Agency Banking, Mobile Money, POS, and Billers.

Key Duties and Responsibilities:
Develop a usage and adoption strategy for the channels
  • Analyse customer behaviour patterns through various    parameters to generate insights to increasing revenue. Revenue and churn forecasting.
  • Develop strategies to maximise growth and revenue and budgets to support the plans.
  • Agree activities to enhance usage of existing    customer channels and develop key milestones to measure progress.
  • Compile information and customer insights to inform section plans.
  • Develop a solutions and products pipeline for the revenue bucket
  • Work with IT & Marketing to support implementation of innovative products and solutions
  • Liaise with customer services to support communication to customers on new products and services
Brand visibility, loyalty and Market Awareness
  • Develop initiatives and campaigns to grow minutes of use
  • Continuously monitor all drivers for the E-channels revenue
  • Own and update the product score card, which analyses all the drivers to revenues of the E-channel products
  • Actively engage all stakeholders in the development    of marketing impacting initiatives
  • Direct and own all segment wide initiatives to    drive revenues.
  • Drive brand awareness both internally and externally through targeted awareness    campaigns
  • Identify and develop projects to minimise attrition and enhance loyalty
  • Monitor and track churn and analyse trends
  • Mitigate risk by ensuring proper utilisation of the digital channels
  • Develop and implement customer engagement programs to increase retention of customers
  • Monitor and drive channel availability and uptime                     
 Drive Channel profitability:
  • Develop tools and trackers to report and   document performance of the channels
  • Track and monitor the financial impact of new and existing E-channel products and the   financial performance, including revenue growth and cost containment
  • Monitor usage pattern of customers using intelligence tools like MIS reports
  • Develop a solutions and products pipeline for the revenue bucket
  • Work with IT & Marketing to support implementation of innovative products and   solutions
  • Liaise with   customer services to support communication to customers on new products and   services
Compliance
  • Provide guidance in relation to legislative  and regulatory requirements
  • Manage of all compliance processes, requirements and reporting.
  • Report non-compliance and any process deviations   from the vendor SLAs
  • Interacting with   internal and external bodies such as Risk management, Internal Audit, Legal   Services regulations and other industry bodies


Qualifications, Skills and Experience: 
  • The ideal candidate for the Stanbic Bank Manager, Adoption and Utilization job placement should preferably hold a Bachelor's degree in business related course from a recognized university
  • At least three four years of banking experience, with specialisation in Digital Channels
  • Previous experience in budgeting, planning & marketing/sales; Clearly understands the strategy, vision and culture of customer channels for Personal and Business Banking and provides relevant and valuable input into realizing these.
  • Exposure to branch banking environment, exposure to  vendor management, delivering through others, project management, stakeholder  management
  • Making Decisions
  • Developing Strategies
  • Articulating Information
  • Adopting Practical Approaches
  • Interacting with people
  • Adopting Practical Approaches

How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.


Deadline: 31st January 2018


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