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Coffee Factory Manager / Coffee Machine Engineer Jobs - IMK Business Consultants (IMK)

Job Title:     Coffee Factory Manager / Coffee Machine Engineer Organization: IMK Business Consultants (IMK) Duty Station: Kampala, U...

02 October 2016

2 Fresher Field Technician Career Jobs - Tugende

Organization: Tugende
Duty Station: Kampala and Jinja, Uganda
About US:
Tugende is a for-profit social enterprise that helps motorcycle taxi drivers in Uganda own their own motorcycles via a fair, transparent lease model instead of renting indefinitely. Ownership significantly increases income, job security and road safety. Tugende offers hire purchase arrangements of new motorcycles to recommended riders.

Job Summary:  The Field Technicians will provide services that improve customer satisfaction, maximize customer retention and increase profitability, through repairing and maintaining company assets in good working conditions.

Key Duties and Responsibilities: 
  • Manage all repairs, maintenance and testing of company motorcycle before disbursement, and ensure that all assets are in good working condition
  • Offer timely technical and maintenance services and customer support during field visits or dispatches of motorcycles
  • Document and share the status of company assets with relevant members of the security and operations team
  • Prepare and submit timely and detailed service reports
  • Make recommendations related to security and company assets to relevant members of the security and operations team based on fieldwork discoveries
  • Document processes involved in work, including installation, repair and maintenance.
  • Carry out any other duties, such as impounding activities, office maintenance and coordinating clients, as needed.
  • Build positive relationships with customers

Qualifications, Skills and Experience: 
  • The applicants for the Field Technician jobs must hold diplomas, ideally in engineering field.
  • The ideal candidate must hold values similar to our own Integrity, Empathy, Teamwork, Solutions-Oriented and Always growing.
  • Possess superb service and technical skills and ability to diagnose and determine the best technical solutions from nontechnical descriptions.
  • Ability to work flexible shifts and to adapt to changing work schedules.
  • Broad knowledge and understanding of mobile tools and applications
  • Strong problem solving skills
  • Excellent organisational skills
  • Be aware of health and safety issues related to motorcycle use, including electrical, mechanical and chemical risks
  • Strong IT skills
  • Excellent customer service skills to deal sensitively with customers
  • Ability to work quickly under pressure without supervision
  • Be able to understand technical diagrams and manuals
  • Hold a valid and current driving licence
  • Capable of operating a motorcycle in a safe manner
  • Applicants have the opportunity to be promoted to: Senior Field Technician

How to Apply: 
All suitably qualified and interested candidates should send their applications which should include an application letter and an up-to-date detailed CV with three professional referees and academic credentials addressed to the:

Human Resources Department,
Tugende Limited.

Email to:

NB: Your name and the position you are applying for should be indicated in the subject of your email. The applications MUST NOT EXCEED 2MB.

Deadline: Friday 7th October, 2016

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