The Ugandan Jobline

Job
Title:         IT
Assistant

Organization: International
Rescue Committee (IRC)

Duty Station: 
Kampala, Uganda

About US:

The International
Rescue Committee helps people whose lives and livelihoods are shattered by
conflict and disaster to survive, recover, and gain control of their future. It
was created by Albert Einstein more than 80 years and has been working in
Uganda since 1998. It has particularly working in the conflict zones where tens
of thousands of people have been kills and over 1.6 million displaced.
Following a peace agreement in 2006, Ugandans are returning home and looking to
rebuild their lives. The IRC is there to protect women and children from
violence and exploitation by fostering a safe environment and encouraging
education, and is supporting farmers and small businesses, and helping
communities promote peace and long-term development.

Job Summary:  The IT Assistant will be primarily responsible
for facilitating the installation and configuration of IT infrastructure, staff
training and operations of IT activities in the IRC Imvepi office. The IT
Assistant will offer 1st and selected 2nd level support to the Country Program
IT team and work closely with the IT Officer, and on request with the IT
Manager, Field Manager and Regional IT Director and all program sectors to
ensure proper ICT functioning and support.

Key Duties and Responsibilities: 

IT Support –
Provide Level 1 and Level 2 Support

•                    
Work
with end-users or IT Officer (or Service Desk) on resolving Level 1 issues in
Imvepi.

•                    
Resolve
or escalate Level 2 and Level 3 issues on request to appropriate internal or
external resource (IT Officer, IT Manager, management) as necessary.

•                    
Liaise
with various in country Internet Service Providers (ISP) for the purpose of
improving the system and resolving any breakdown in internet services.

•                    
Ensure
that antivirus programs on each machine are updated regularly.

•                    
Work
with Helpdesk to create email addresses, update mailing lists, and keep proper
tracking of email addresses.

Installation,
configuration And maintenance

•                    
Provide
systems administrative support to the Servers, Windows server 2016 operating
system, Domain and essential network services.

•                    
Desktop/laptop
hardware and software, and peripherals, using IRC standard Windows 7/10
operating system image.

•                    
Local
Area Network, wireless network, peer-to-peer or client server architecture, as
appropriate.

•                    
Provide
monitoring reports with information on condition of network and ISPs to the IT
Officer to assist with timely upgrades and necessary changes.

•                    
Ensure
SUN 4.4.2 and QA BI is properly installed and functional on all Finance
departmental computers in the office.

Maintenance, Repair
and Security

•                    
Perform
preventative maintenance on all IRC computers and network resources.

•                    
Ensure
that server backup is done on regular basis and that staff are reminded to do
back up before their computers are sent out for repairs. Ensure data security
backups and protection of the LAN against data corruption.

•                    
Work
with the IT Officer to update and maintain network documentation to include but
not limited to IP address, Network and Server system access, email creation
systems, upgrades and changes to original network, etc.

•                    
Diagnose
hardware and software faults by questioning clients patiently about a problem
and explaining the procedures to them.

•                    
Closely
collaborate with International and HQ IT team on helpdesk, connectivity and
other in country and global IRC IT projects.

•                    
Provide
technical input and support to the Imvepi office Local Area Network. Ensure
proper record keeping of breakdowns, problems and maintenance carried out.

Training,
Evaluation and Testing

•                    
Provide
regular user and support staff training, including training on basic care and
maintenance of computers and equipment for users which include training IRC
staff and guests on the safe handling and general operation of computers and
accessories and ensure that all IRC staff are in compliance with IT policies
and procedures.

•                    
Training
of organizational applications and roll-outs.

•                    
Research
and suggest new technology as required by Regional and HQ IT.

•                    
Prepare
and submit regular weekly, monthly and trip reports that provide sufficient
detail for HQ to understand the country office’s computer environment, needs,
IT staff availability and skill levels and future plans.

IT Asset Management

•                    
Keep an
up-to-date ICT asset register by performing monthly asset verifications for all
IT assets in the Imvepi office including Software & licenses (Box, WebEx
and Cyberoam FWs).

•                    
Create
and maintain IRC computer software/hardware inventory ensuring accuracy.

Policies &
Protocols

•                    
Implement
available plans for repair of dysfunctional laptops, desktop computers,
photocopiers, printers, etc.

•                    
Implement
appropriate protocols for regular maintenance of all IRC computer related
equipment.

•                    
Implement
global IT Policy for IRC Uganda in coordination with IT Officer, IT Manager,
DDO and Regional IT support team.

•                    
Any
other IT related tasks assigned by the IT Officer, IT Manager or Regional IT
team to accomplish the overall organizational goals.

Qualifications, Skills and Experience: 

•                    
The
applicant for the International Rescue Committee (IRC) IT Assistant job should
hold a Bachelor’s Degree in Computer Science or equivalent technical work
experience.

•                    
CCNA
course desired, MCSE or equivalent experience is a plus.

•                    
One to
two years of experience in IT profession.

•                    
Experience
installing, configuring and managing both wired and wireless LAN, and
firewalls.

•                    
Computer
imaging skills required.

•                    
Outlook
experience required.

•                    
Excellent
communication and interpersonal skills required.

•                    
Customer/Client
service experience

•                    
Able to
work independently within a team environment.

•                    
Strong
sense of personal integrity.

•                    
Attention
to detail.

•                    
Team
spirit and problem solving abilities.

•                    
Fluency
in English (written and spoken) is required.

How to Apply:

All suitably
qualified and interested candidates should apply online at the link below.

Click
Here

For more of the
latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs