Network Operations Centre (NOC) and Service Desk Engineer Jobs – Raxio Uganda

Job Title:    Network Operations Centre (NOC) and Service Desk Engineer

Organisation: Raxio Uganda

Duty Station:  Kampala, Uganda

 

About US:

Raxio Uganda is Uganda’s first enterprise-grade, Tier III certified carrier-neutral data centre. At the heart of Namanve Industrial Park, Raxio Uganda is ideally located along key fibre routes and delivers best-in-class colocation, cross connect, fibre and IT infrastructure services.

 

Key Duties and Responsibilities: The Network Operations Centre (NOC) and Service Desk Engineer will be responsible for monitoring the critical data centre infrastructure and the entire data centre network from a central location through performing the following job responsibilities.

  • Designing, implementing, and managing data centre IT Automation and monitoring solutions in the technical infrastructure.
  • Integrating balanced supply of infrastructure resources to meet business demands.
  • Integrating critical infrastructure usage and metrics over time.
  • Integrating future application pipelines to predict the consumption of data centre resources.
  • Designing future trends based on past use and reporting on key capacity metrics.
  • Minimizing the risks associated with outages or service disruption.
  • Bridging the gap between IT and facilities monitoring
  • Managing SLAs by monitoring and reporting performance/uptime of technical environment based on SLAs, vendor performance, reporting on incidents, etc.
  • Following up ICT Power Utilization of Equipment.
  • Performing trend analysis for various operational parameters.
  • Defining and following up data center operational metrics.
  • Performing regular operational metrics reviews and reports.
  • Monitoring floor, rack and cage power and space capacity.
  • Managing and maintaining all Raxio Data Centre monitoring systems, including, but not limited to the data centre’s specialized Building Management System (BMS)
  • Handling and escalating faults as per Raxio’s Standard Operating Procedures (SOPs) and escalation matrix.
  • Monitoring automated systems, generating, and responding to trouble tickets.
  • Operating as the first point of contact for any system-generated issues, as well as those logged by internal and external customers.
  • Collaborating with other functions, such as the data centre facilities, and data hall engineers to ensure timely resolution of escalated faults.
  • Ensuring that Raxio Data Centre’s equipment maintenance schedule is adhered to.
  • Maintaining of all technical documentation of SOPs.
  • Participating in a 24×7 call-out rotating schedule.
  • Keeping abreast with all services being offered by Raxio by attending all training organized by the company.
  • Owning all incident and change management processes.





Qualifications, Skills and Experience:

  • Minimum of a bachelor’s degree in Computer / Software engineering, Electrical Engineering, or related fields.
  • Minimum of three (3) years of proven work experience in a similar, technology or telecoms, customer-facing organization.
  • Experience and skills in network operation support monitoring and service desk support.
  • Working experience in telecom and network environments and different monitoring tools is an advantage.

 

How to Apply:

All candidates should apply online at the link below.

 

Click Here

 

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Date Posted 2024-04-16
Valid Through 2024-04-30
Employment Type FULL_TIME
Hiring Organization Raxio Uganda
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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