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Job Title:  After Sales Associate  

Organisation: NFT Consult Ltd

Duty Station:  Kampala, Uganda

Reports to: After Sales Coordinator

About US:

NFT Consult Ltd is a business process outsourcing firm with offices in Uganda, South Africa, Kenya, Botswana Rwanda, Tanzania, Zambia, Burundi and South Sudan.

Client Brief:

Founded in 2012, Our client’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. They do this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now has employed 100+ people around the world

Job Summary:   This is a highly rewarding role for a proven Aftersales associate who is excited to manage customer queries and complaints. Someone who is an analytical problem solver with capacity to troubleshoot and escalate matters across different communication channels with the aim of strengthening customer experience.

Key Duties and Responsibilities:

• Maintaining a positive empathetic and professional attitude towards customers at all times
• Ensure customer satisfaction through the provision of support to close service cases
• Maintaining records of customer interactions, comments and complaints.
• Providing feedback on the efficiency of customer service processes
• Displaying product knowledge inside-out while addressing service cases
• Communicating with customers through various channels, responding promptly and comprehensively to customer inquiries
• Display flexibility in working hours
• Train new members on SOPs as well as ways of working

Qualifications, Skills and Experience:

• At least three years of experience in a Technical Customer Service role within a Call Center
• Excellent communications skills (verbal & written).
• Great customer service skills capable of resolving customer service issues in a timely and efficient manner.
• Self-starter and resourceful professional with strong problem solving skills.
• KPI driven Individual capable of meeting and exceeding personal and team targets.
• Advanced computer knowledge & skills including Microsoft Office and proficiency in call center equipment/software programs.
• Efficient typing and writing skills.
• Strong organizational and analytical skills and with keen attention to detail.
• Must be able to work flexible hours and days, including weekends.

How to Apply:

All suitably qualified and interested candidates should apply online through the NFT jobs portal.

Click Here

Deadline: 18^th March 2024

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