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Job Title:     Quality Assurance Manager

Organisation: Exim Bank (Uganda) (EBU)

Duty Station: Kampala, Uganda

About US:

Exim Bank (Uganda) (EBU), commonly known as Exim Bank, is a commercial bank in Uganda. It is one of the commercial banks licensed by the Bank of Uganda (BOU), the central bank and national banking regulator.

Job Summary:   The Quality Assurance Manager will be responsible for risk minimization to which the Bank is exposed to by independently reviewing the adequacy and effectiveness of EBUL’s internal operations controls, policies, and procedures. ensuring compliance of Branch and CBU operations with the set operations rules, procedures, and policies.

Key Duties and Responsibilities:

• Batch verification i.e., ensuring daily and timely verification of vouchers, ensuring that all incomes are recovered as per tariff, preparation of QA finding reports and follow-up for rectification, carrying out revenue assurance of bank operations, preparing management monthly reports on quality, training/inducting new staff in the department & identifying knowledge gaps and recommend training.
• Monitoring of internal operational controls and standards of service delivery & ensuring that controls of operational income leakages are abided by.
• Supervising & ensuring QA reports are prepared on time i.e., the daily findings and periodical reports or as directed and requested, support branches and CBU in closure of audit findings and avoid repeat findings.
• Supervising & ensuring the QA Team does preliminary investigation in case of cash shortages and cash excesses arising at the branches and providing the verification of online supplementary checks.
• Keep records of all approved waivers and ensure only valid waivers are in place, ensuring adherence to the laid down EBUL Standards, policies, and Procedures.
• Supervising & ensuring Snap checks are conducted in assigned Branches as per set guidelines.
• Ensuring all branch and CBU reconciliations are in place and following up on long outstanding items. Review and monitoring of online transactions.
• Ensuring that controls and processes are applied consistently through (K.Y.C), recommend checks and balances to minimize the operational weaknesses and risks.
• Ensure correct instruments are used and all necessary approvals are sought at branches and CBU, and monitor that new operational policy are adhered to!
• Provide information for audit purposes and respond to any queries thereon.
• Ensure URA agency notices are processed timely to avoid penalties and liaise on all matters related to agency notices.
• Ensure that all accounts loans, fixed deposits, CASA, and other accounts are opened in the system as per account opening documents and all relevant information is captured in the system.
• Ensure all the front-end static data changes are done as per customer request and where they’re temporal, the original status is reinstated.
• Ensure all accounts meant for closure are closed properly as the requests and all charges have been recovered.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in business.
• At least three years of experience in Quality Assurance Management or Internal Control or Audit roles within the banking industry.
• CPA/ACCA qualification will be an added advantage.
• History of no exceptions or minimal low-risk errors and audit exceptions, good knowledge of bank policies, procedures, and practices.
• Operations experience, relationship management, and ability to manage a Team/leadership skills.
• Advanced Knowledge of Microsoft Office programs like Word, Excel, database, and email applications.

How to Apply:

All candidates should kindly send a cover letter and up-to-date CV to hr@eximbank-ug.com with the subject: JOB APPLICATION: QUALITY ASSURANCE MANAGER

Deadline: 14th March 2024.

NB: Only candidates who meet the minimum requirements shall be contacted.

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