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Job Title:   Outbound Officer (Telemarketing) 13 Fresher Job Opportunities  

Organisation: United Bank for Africa (UBA)

Duty Station:  Kampala, Uganda

Reports to: Team Lead Customer Fulfillment Center

About US:

United Bank for Africa (UBA) is one of Africa’s leading financial institutions, with operations in twenty (20) countries and three (3) global financial centers: London, Paris and New York. UBA has evolved into a PanAfrican, provider of banking and related financial services through diverse channels globally. United Bank for Africa Uganda represents UBA’s pioneer country activities in the East and Southern African sub-region. With a growing network of branches and ATMs across the country, the bank continues to expand the retail and commercial playing field in Uganda by delivering unique financial products and solutions.

Job Summary:   The Outbound Officer (Telemarketing) will mainly reduce account dormancy and inactivity and market bank products and services via phone

Key Duties and Responsibilities:

• Make outgoing calls to customers with dormant and inactive accounts to convert their accounts back to active status.
• Answer any questions raised by the customers about product specifications and pricing.
• Cross sell to customers based on Customer Lifetime Value (CLV) to generate and increase revenue potential; increase profit.
• Maintain a list of willing customers and follow up with those customers by making subsequent sales pitches.
• Contact customers in response to correspondence or feedback
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Keep accurate and detailed records of calls made and results achieved.
• Take incoming customer calls, and respond to the inquiries or complaints.

Key Performance Indicators (KPIs):

• 90% Reduction of dormant and inactive accounts
• Talk time – 5 hours
• Conversion rate > 95%
• Customer interaction quality > 95%

Qualifications, Skills and Experience:

• The applicant must hold a First degree in any field
• One year of experience in the banking industry or any sales related industry
• Customer service/management skills
• Basic banking operations
• Customer centric
• Result oriented
• Communication and analytical skills
• Persuasion skills
• Ability to handle rejection
• Relationship management
• Respectful persistence

How to Apply:

All interested candidates should send CV, application letter and copies of academic certificates via Email addressed to;

Head Human Capital

United Bank for Africa

Plot 2, Jinja Road

Kampala, Uganda.

Email to: ubaugandahr@ubagroup.com

Deadline: 23^rd November 2023

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