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Job Title:   Customer Care Executive (Fresher Jobs) 

Organisation: Uganda Protestant Medical Bureau (UPMB)

Duty Station:  Mengo, Kampala, Uganda

Reports to: Optical Supervisor – Mengo branch

About US:

The Uganda Protestant Medical Bureau (UPMB) was founded in 1957 as a registered faith based Non-Governmental Organization under the Trustees Incorporation Act (CAP 165) as Registered Trustees of the Uganda Protestant Medical Bureau. UPMB brings together Protestant Churches in Uganda involved in Provision of Health Services. It serves as a link between Government and / or Development Partners and UPMB-Member Institutions and provides support to its members through capacity strengthening, coordination, lobbying and Advocacy, public relations and translation of government policies.

Job Summary:  The Customer Care Executive will provide assistance in maintaining proper records and assets custody

Key Duties and Responsibilities:

• To receive, attend to and direct clients efficiently to enhance performance of the Optical unit.
• Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.
• Assist the supervisor in performing the general accounting functions of the Optical Unit
• Ensure cleanliness and tidiness of the optical Unit.
• Maintain records of customer prescriptions, work orders, and payments.
• In co-ordination with the storekeeper, routinely check stock and ensure that all products on demand are stocked.
• Receive optical sales cash and reconcile with accounts at the end of an agreed period of time.
• Bank intact all funds that have been collected on a daily basis.
• Interact with customers to know their requirements and needs.
• Resolve conflicting and complex issues relating to customer services.
• Maintain and manage customer files and databases.
• Coordinate and collaborate with optical department team members to ensure quality services to customers.
• Assist customers in locating the required merchandise.
• Perform administrative duties such as submitting patient insurance information, and performing bookkeeping
• Perform any other official duties as assigned by your supervisor

Qualifications, Skills and Experience:

• The applicant must hold a Degree in Business Administration or social sciences
• At least two years of practical experience in customer service
• Good people management and communication skills.
• Knowledge in basic accounting will be an added advantage
• Familiarity with use of Microsoft Excel.

How to Apply:

All suitably qualified and interested candidates should send their applications/ Cover letters, CVs and Academic Documents to the Human Resource Manager, on upmbadmin@upmb.co.ug

Deadline: 25th August 2023 by 5:00 pm.

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