Fresher Product Officer – Engagement Jobs – Spark Microgrants

Job Title:  Product Officer – Engagement (Fresher Jobs)

Organisation: Spark Microgrants

Duty Station:  Kampala, Uganda


About US:

Spark MicroGrants believes in a world where everyone lives with dignity and determines their own positive future. For nearly ten years, Spark MicroGrants has been pioneering a new approach to international aid. We believe in local solutions and catalyzing rural villages facing poverty into action.


Job Summary:  We are seeking an Engagement Officer who will be responsible for identifying technology training needs of the organisation and developing programmes to meet those needs. The officer will also be a point of contact for various stakeholders including implementing partners, Community Based Facilitators (CBFs), partner trainers and Spark’s program team to the product team. He/she will manage the issue log on different organisational systems, resolution of these issues and ensure that the solutions are communicated to the relevant stakeholders.


Key Duties and Responsibilities:  

  • Work closely with the product team to develop and maintain the organisational data collection tools.
  • Requirements engineering i.e. establishing and documenting requirements for the different teams on the different organisational platforms (data collection forms, dashboards and applications) managed by the product team.
  • Product support and communication coordinator including
  • Managing the collection of issues/feedback from the relevant stakeholders
  • Assigning or escalating the collected issues accordingly within product tools
  • Following up with the relevant product staff to ensure that the issues are resolved
  • Ensuring that the relevant stakeholders are informed once the issues have been resolved
  • Developing training materials (manuals/content and videos) to be used to train different stakeholders i.e Implement partners, Community Based Facilitators, Spark and partner trainers on the use of different systems/platforms.
  • Conducting training of different stakeholders i.e Implement partners, Community Based Facilitators, Spark and partner trainers on the use of different systems/platforms.
  • Working with the program teams to resolve any field related technical issues affecting Community Based Facilitators be it hardware or software
  • The engagement officer will be responsible for identifying capacity-building needs and developing and leading capacity-building activities.
  • Contributing to any other assignments as identified by the supervisor.

Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s Degree in IT or a related discipline.
  • Two or more years of experience working in delivering high quality training on digital tools.
  • Experience of managing stakeholder feedback.
  • Strong interpersonal skills and ability to build relationships with stakeholders and senior management.
  • Understanding of data management policies
  • A strong understanding of data flows within a system
  • Strong IT skills with knowledge of MS Office software packages and mobile applications
  • Good verbal communication skills


How to Apply:

All suitably qualified candidates should apply online at the link below


Click Here


Deadline: 7th October 2022


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