Several Field Technician Job Opportunities – Tugende

Job Title: Field  Technician (Several Job Opportunities)

Organisation: Tugende

Duty Station:  Uganda


About Tugende:

Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and build digital track records of responsibility, we are creating a long-term ecosystem for MSMEs to grow and thrive. Tugende has financed 52,000+ productive asset leases valued at over USD 35 million. The company has 750+ employees serving clients across 23 branches in Uganda and 10 in Kenya.


Job Summary:  Tugende’s mission is: “Helping people help themselves”. The Tugende Field Technician is a thorough professional with a practical mind and attention to detail. The ideal candidate will be required to work autonomously and responsibly by conducting asset pre-delivery inspections, delivery coordination, installations, testing, repairs, and maintenance of all Tugende assets.


Key Duties and Responsibilities:

The job holder will be assigned to deliver on the following assignments:

  • Complete the procurement process by signing off the pre-delivery inspection notes and managing the inventory.
  • Accurately conduct a pre-delivery inspection on all received assets and ensure all necessary maintenance is reported before delivery.
  • Coordinate delivery of assets (including loading, paying the delivery agents, offloading, monitoring, and reporting any damages) from the supplier to the Tugende branch.
  • Accurately capture all-new asset details into the system, before disbursement.
  • Read and interpret equipment manuals and repair orders/instructions to perform required maintenance and service.
  • Manage all installations, repairs, maintenance, and testing of assets before disbursement.
  • Provide technical, maintenance services and customer support during field visits or dispatches of assets.
  • Document, share, and make recommendations on the status of company assets with relevant members of the operations team based on fieldwork discoveries.
  • Produce accurate, timely, and detailed service reports to the Branch.
  • Perform any other technical-related duties as may be assigned by the supervisor.


Note: This job description gives a general guideline, and therefore does not include an exhaustive list of all duties and responsibilities

Qualifications, Skills and Experience:

Preferred skills, knowledge & abilities

  • Superb technical skills to diagnose and determine the best technical solutions from non-technical descriptions.
  • Ability to work under pressure with minimal supervision.
  • Ability to interpret & understand technical diagrams and manuals.
  • Ability to work flexible shifts and to adapt to changing work schedules.
  • Familiarity with mobile tools and applications.
  • Knowledge of health and safety issues related to motorcycle use, including electrical, mechanical, and chemical risks.
  • Should have a valid driver’s license.
  • Motorcycle riding proficiency.
  • Strong problem-solving skills.
  • Proficiency in 2 or more local languages.

Qualification and Experience:

  • A minimum of a diploma in; Electrical / Mechanical / Automobile Engineering, or Motor Vehicle mechanics, obtained from a certified and recognized institution of learning.
  • At least 1-year of work experience as a mechanic or electrician with a reputable organization or institute.
  • Technical experience with motorcycles and car assembly and repair.


Key Competencies

  • Hold values similar to our own: Adopt and champion the values that Tugende stands for: Integrity, Empathy, Teamwork, Solutions-Oriented and Always growing.
  • Confidentiality: Able to handle sensitive information professionally and confidentially.
  • Positive Attitude: The main mindset of “getting things done” and finding satisfaction in developing sustainable long-term solutions at all times.
  • Flexible and resilient: Willingness to travel, flexible in schedule and work hours, seek direct feedback and see every challenge as an opportunity to grow.



What will you gain?

  • Career Trajectory: This is a role with significant leadership potential to grow as the company operations grow. Someone who does this job can be promoted to; Senior
  • Field Technician, Field Technician Team Leader, Field Technician Coordinator, Deputy Branch Leader, Junior Branch Leader, Branch Leader, Senior Branch Leader, with a possibility of crossing to other operations and other departments’ functions.
  • Meaningful Work: Tugende’s work gives entrepreneurs the opportunity to earn a better living for themselves and their families. We are changing East Africa’s asset-finance industry by building a sustainable business that ignites financial inclusion and development. Join this movement!
  • Great Team: Tugende has a smart, fun, and growing team of ~750 employees. We take our work seriously, but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as fun parties for our customers. Our headquarters are in Kampala, Uganda and we are rapidly expanding in East Africa.
  • Hours and compensation: This position is for an ambitious, full-time employee who will take on additional responsibilities and projects as they arise. Tugende offers competitive salaries and benefits that reflect a person’s contributions to the company’s mission and growth.


More About Tugende

Tugende means “let’s go” in Luganda and signifies the company’s mission and what you say on the back of a motorcycle taxi. Tugende has been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global Fellow, 2016 GSBI Fellow, and received the MIT Zambezi prize in 2015 as one of the top 3 financial inclusion start-ups in Africa. We have appeared in The Guardian, BBC, Economist, and elsewhere.



How to Apply:

All suitably qualified candidates should apply online at the link below.


Click Here


Deadline: Open


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