3 Regional Collections Executive Job Vacancies – DFCU Bank

Job Title:   Regional Collections Executive (3 Fresher Job Vacancies)

Organisation: DFCU Bank

Duty Station:  Eastern, Northern and Western, Uganda

Reports T0: Manager- Collections


About US:

Dfcu Bank is a fast growing commercial bank offering a variety of innovative products and
services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.


Job Summary:  Reporting to the Manager- Collections, the Regional Collections Executive will maintain, monitor, and collect CB and BB loan portfolio of accounts aged between 0 to 180 days past due. Maximising cash collections, regular follow up on all loan repayments, come up with  different strategies of managing the customers in the assigned region and ensuring optimal performance of facilities and customer retention thereby minimising accounts flow to NPA – Doubful status and loss to the bank.


Key Duties and Responsibilities:

  • Manage WATCH, NPA & PAR ratios per agreed parameters.
  • Special Assets representative in the assigned region tasked with reducing/minimizing delinquent accounts per agreed performance standards.
  • Follow up with customers to ensure that payments are made as and when they fall due and chases for payments that are overdue between 0 – 180 days.
  • Conduct field visits and make collection calls.
  • Analyze regional performance and provide feedback and guidance to impact results.
  • Preparing and presenting monthly,quarterly and annual reports of portfolio performance.
  • Being the primary source of contact for all scheme related issues in their respective regions.
  • Develop repayment schedules and restructures with the help of the Manager Collections based Resolve and provide customer service regarding loan related matters specifically collection issues; communicate and follow up effectively with customer queries, disputes etc.
  • Process customer instructions within set TAT guidelines.
  • Issue repayment reminders and /or demand notices.
  • Collaborate with the Manager Collections and recommend accounts that require tougher action.
  • Enlist the support of the Manager Collections to resolve more complicated loan matters and identify root causes of non-payment.
  • Propose, review restructures before submission to Manager Collections, for recommendation, to ensure that they make business sense and that the appropriate & adequate risk reward is achieved.
  • Recommend accounts to be outsourced to our external debt collectors before they become Non Performing.
  • Support Regional External Debt Collectors.
  • Joint coordination with the Regional Debt Collectors to enforce collections.
  • Support respective regional branches in managing Collections
  • Support collections for all PBB products, field visits, firmer action at regional level.
  • Attend portfolio quality meetings of the respective regions, support and advise on collection action/direction.

Qualifications, Skills and Experience:

  • The applicant for the DFCU Bank Regional Collections Executive job must hold a Bachelor’s Degree in Economics, Statistics, Commerce, Business Administration or equivalent.
  • Two years of basic credit understanding.
  • High level of customer service.
  • Very good telephone techniques.
  • Excellent verbal and written communication skills. Good grammar is an added advantage.
  • Strong analytical and problem-solving skills.
  • Ability to multi task and work efficiently under pressure.
  • Good negotiation skills.
  • Tactful and calm.
  • Thorough understanding of the Bank’s Credit including SAM policies and procedures.
  • Willingness to travel extensively and to work long hours where required to achieve the Bank’s objectives.
  • General Understanding of bank products, policies, controls, and procedures among others.
  • General understanding of business, financial and accounting fields.
  • Excellent verbal and written communication skills.
  • Proficiency in the use of Word and Excel. Power Point
  • Time management.
  • Exercising high level of integrity.


How to Apply:

All suitably qualified and interested candidates please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), to the email address indicated below:




Deadline: 14th January 2022


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