Fresher Customer Service Jobs – Personal Bankers – Housing Finance Bank


Job Title:    Personal Banker (Fresher Job

Organization: Housing
Finance Bank

Duty Station:
Kampala, Uganda

Reports to: Branch


About US:

Housing Finance Bank,
is a Commercial Bank and the leading provider of housing finance solutions with
a vision to be the preferred consumer and business bank with a focus on housing


Job Summary:  The Personal Banker will provide responsive
and effective banking services to customers in the personal banking business
segment to deliver sustainable growth and profitability in line with the Bank’s
strategic plan, credit policies and procedures.


Key Duties and Responsibilities:  

and meet customer needs through selling and cross selling of all Housing
Finance Personal banking products and manage existing client relationships to
increase/grow Housing finance Bank share of wallet.

loan applications for assessment/ review and disbursement of approved loans for
the branch Provide daily, weekly and monthly and quarterly sales performance
reports to the Branch manager detailing the performance progress.

and implement a sales plan and champion specific product selling campaigns to
achieve and exceed sales targets.

regular customer visits to build long-term relationships and generate call

customer queries and complaints and resolve them in a timely manner and
escalate any unresolved queries in the shortest time possible.

and evaluate performance of assigned loan portfolio with reference to risk
management frame work, customer service standards and the loan terms.

and participate in the recovery of delinquent loans in the branch in line with
set policies and procedures governing the recovery process.

accurate and quality loan documentation, in line with approved terms and
operating policies.

participate in the training and coaching programme of the Bank for sales team
and make reports in line with the performance management frame work


Qualifications, Skills and Experience:

ideal candidate for the Housing Finance Bank Personal Banker job must hold a
relevant Bachelor’s degree from a recognised university

At least
two years of service with a commercial bank in a relationship management role

of banking products, services and policies and procedures

centricity and a good understanding of the sales process

planning and organisation and interpersonal skills

solving and analytical and report writing skills

level of integrity


How to Apply:

All Interested
candidates should hand deliver their applications with a recent CV, copies of
all academic transcripts, certificates and testimonials, daytime telephone
contact, postal and email address and three competent referees to:

Head, Human Resources,

Housing Finance

Investment House

4 Wampewo Avenue,


NB: Please
take note that ONLY shortlisted candidates will be contacted and any form of
canvassing will lead to automatic disqualification.


Deadline: 27th January 2021


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