Project Manager (Bahia Project) NGO Jobs - Humanity & Inclusion (Handicap International Federation)

  Job Title:      Project Manager Organisation:  Humanity & Inclusion (Handicap International Federation) Project Name: Bahia Projec...

Fresher Customer Service Jobs - Personal Bankers - Housing Finance Bank


Job Title:    Personal Banker (Fresher Job Opportunities)

Organization: Housing Finance Bank

Duty Station: Kampala, Uganda

Reports to: Branch Manager


About US:

Housing Finance Bank, is a Commercial Bank and the leading provider of housing finance solutions with a vision to be the preferred consumer and business bank with a focus on housing finance.


Job Summary:  The Personal Banker will provide responsive and effective banking services to customers in the personal banking business segment to deliver sustainable growth and profitability in line with the Bank's strategic plan, credit policies and procedures.


Key Duties and Responsibilities:  

·        Identify and meet customer needs through selling and cross selling of all Housing Finance Personal banking products and manage existing client relationships to increase/grow Housing finance Bank share of wallet.

·        Prepare loan applications for assessment/ review and disbursement of approved loans for the branch Provide daily, weekly and monthly and quarterly sales performance reports to the Branch manager detailing the performance progress.

·        Develop and implement a sales plan and champion specific product selling campaigns to achieve and exceed sales targets.

·        Conduct regular customer visits to build long-term relationships and generate call reports.

·        Handle customer queries and complaints and resolve them in a timely manner and escalate any unresolved queries in the shortest time possible.

·        Monitor and evaluate performance of assigned loan portfolio with reference to risk management frame work, customer service standards and the loan terms.

·        Initiate and participate in the recovery of delinquent loans in the branch in line with set policies and procedures governing the recovery process.

·        Deliver accurate and quality loan documentation, in line with approved terms and operating policies.

·        Actively participate in the training and coaching programme of the Bank for sales team and make reports in line with the performance management frame work


Qualifications, Skills and Experience:

·        The ideal candidate for the Housing Finance Bank Personal Banker job must hold a relevant Bachelor's degree from a recognised university

·        At least two years of service with a commercial bank in a relationship management role

·        Knowledge of banking products, services and policies and procedures

·        Customer centricity and a good understanding of the sales process

·        Excellent planning and organisation and interpersonal skills

·        Problem solving and analytical and report writing skills

·        High level of integrity


How to Apply:

All Interested candidates should hand deliver their applications with a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three competent referees to:

Head, Human Resources,

Housing Finance Bank,

Investment House

4 Wampewo Avenue, Kololo


NB: Please take note that ONLY shortlisted candidates will be contacted and any form of canvassing will lead to automatic disqualification.


Deadline: 27th January 2021


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