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Job
Title:          Microsoft Windows (Wintel) Server
Engineer 

Organisation: Infinity
Computers & Communications

Duty Station: Kampala,
Uganda

Reports to: Back
Office Manager

About US:

Infinity Computers
& Communications Company Ltd (I3C) is a Technology Enterprise with a
footprint in Uganda and the wider East Africa Sub-Region. Our company’s work
spans over 15 years of experience in several African markets having previously
traded as Computer Frontiers International LTD (CFI). Our core business is IT
& Telecom.

Job Summary:  The Microsoft Windows (Wintel) Server Engineer
will assist in the administration, maintenance, support and upgrades of Windows
operating systems.

Key Duties and Responsibilities:  

Department
Overview:

·       
The
Windows Server-Messaging department implements and maintains the Windows Server
platform hardware, operating system and associated core services including
Exchange email, file, and print servers.

·       
The
Windows System Engineer’s role is to design, install, administer, and optimize
Microsoft Windows servers and related components to achieve and maintain high
performance of business applications. This includes ensuring the availability
of client/server applications, configuring new implementations, and developing
processes and procedures for ongoing management of the server environment. This
position shares responsibility for the security, integrity, and safety of the
data center/server farm.  Scope of
responsibilities include server hardware, Windows Server operating systems,
core Microsoft back office technologies, and 3rd party infrastructure software
and applications.

·       
Assist
in the implementation of approved policies and procedures for Windows Server
Operating System design, implementation and maintenance.

·       
Provide
input in the planning of Windows operating systems upgrades and deployment.

·       
Provide
support in the implementation and user acceptance testing of Windows operating
systems.

·       
Technical
support for Microsoft server and desktop operating systems.

·       
Maintenance
& support for Microsoft Active Directory.

·       
Adding
workstations to a Windows Domain, installing and troubleshooting a variety of
hardware and software

·       
Troubleshoot
various client business software

·       
Diagnose
and troubleshoot technical issues

·       
System
documentation with reviews and recommendations

·       
Communication
with customers as needed to keep them up to date with issues and scheduled
events.

·       
Improve
customer service, perception and satisfaction

·       
Be able
to work as a team and communicate well

·       
Escalate
service issues that cannot meet service level agreements

·       
Assist
in the development of a proactive maintenance cycle for Windows operating
systems and automate preventive/routine maintenance on systems.

·       
Perform
daily Windows Server Operating System administration, including hardware &
software upgrades.

·       
Maintain
backup of the Windows Server Operating System network.

·       
Ensure
optimal performance of all applications running on Windows Server Operating
System environment in CUSTOMER through proactive tuning and preventive
maintenance.

·       
Perform
daily Windows Server systems checks and correct any issues.

·       
Monitor
Windows Server systems performance and recommend adjustments to system
parameters to ensure optimum performance and response time.

·       
Work
with the User Support team to provide second level support to the end users and
ensure timely resolution of Windows system problems.

·       
Liaise
with relevant unit/ team/function in carrying out all relevant activities.

·       
Attend
team/divisional/departmental meetings as required.

·       
Prepare/compile
agreed periodic activity and performance reports for the attention of the
Manager, IT Operations Support.

·       
Perform
any other duties as assigned by the Manager, IT Operations Support.

Qualifications, Skills and Experience:

·       
The applicant
for the Oracle Database Engineer job must hold a Bachelor’s degree in Computer
Science or a related discipline. 
Industry technical certifications are desirable but not required.

·       
MCSA,MCSE
Certification are much appreciated

·       
This is
not a trainee position.  A minimum of 3
years professional system administration experience is required.  Experience should include at least 3 years
designing, implementing and supporting the following core Microsoft technologies:  Windows Server, Active Directory, Exchange,
WSUS, DNS and DHCP.

How to Apply:

All candidates
should send their applications together with updated CVs and academic
certificates to hr@i3c.co.ug

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