The Ugandan Jobline

Job Title:  Help line Assistant (Several No
Experience A’ Level Data Jobs)

Organisation: World
Vision International

Reports to: 
Accountability Database Officer

Duty Station: 
Uganda

About US:

World Vision Uganda
is a Christian Relief, Development and Advocacy Non-Government Organization
dedicated to working with children, families and communities to overcome
poverty and injustice. We currently work in over 41 districts in Uganda. World
Vision is committed to the protection of children and we will not employ people
whose background is not suitable for working with children. All employment is
conditioned upon the successful completion of all applicable background checks,
including criminal record checks where possible. “Our Vision for every child,
Life in all its fullness. Our prayer for every Heart, the will to make it so.”

Job Summary: The
Help line Assistant will support the project in systematic beneficiary
complaints data collection and management through the toll free line for timely
and evidence reporting, to ensure quality programming and accountability within
the framework of World Vision and Donor standards and guidelines.

Key Duties and Responsibilities: 

• Take lead in compilation, generation and
  update of the Complaints database which are received by phone calls
• Perform Routine data processing and
  entry and assist in data analysis & preparation of monthly complaint
  reports.
• Take lead in the generation of a
  complaint log indicating their resolution and status per complaint
  registered.
• Maintain confidentiality and observe
  data protection and other associated guidelines.
• Ensure that a functional help line is
  set up at all distribution points to record and register complaints.
• Take lead in the resolution process and
  ensure that all complaints are resolved in a timely manner with a maximum
  of 30 days before the next distribution.
• Set up a system that should gather
  complaints not only limited to distribution day but comprehensively covers
  any food related issues.
• Sensitizing the community on the
  availability of the help line
• Coordinate with the relevant
  stakeholders in problem solving to bring solutions for the complainers.

Qualifications, Skills and Experience: 

• The applicant for the World Vision Help
  line Assistant job placement should preferably hold a Uganda Advanced
  Certificate of Education (UACE). Sudanese Senior Three Leaver or its
  equivalent
• Fluency in Arabic and English Languages
  is a must
• Computer literacy skills
• This position requires a person who is
  self-starter, who can accomplish the task with minimal or no supervision.
• He/she should be able to cooperate with
  other units.
• He/she must be keen on details and well
  organized individual.
• Previous experience in database
  management is an added advantage.
• Strong interpersonal and intra-personnel
  skills.
• Multi diversity and ability to easily
  establish rapport
• Knowledge of other DR Congo and S. Sudan
  languages is an added advantage (Kiswahili, French, Kinyabwisha, Kigegere,
  Kinyarwanda, Lingala)
• Knowledge of the local South Western
  languages including (Rutooro, Runyankole etc)
• Effective in written and verbal
  communication in English, Arabic, Kakwa, Kuku among others
• The position requires ability and
  willingness to spend 75% of the time in the field and 25% in office.

How to Apply:

All suitably
qualified candidates are encouraged to apply online by visiting World Vision
International’s e-recruitment jobs portal at the web link below.

Click
Here

Please follow
instructions on How to Create Account and Profile at World Vision’s
e-recruitment portal.  Qualified female candidates are particularly
encouraged to apply.

Deadline: 13^th August 2019

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