Fresher Service Desk Officer Jobs – Pride Microfinance Limited (MDI) (Pride)

Job Title:   Service Desk Officer

Organization: Pride
Microfinance Limited (MDI) (Pride)

Duty Station: Kampala,

About US:

Pride Microfinance
Limited (MDI) (Pride) is the leading Microfinance Deposit Taking Institution in
Uganda with 34 networked branches and eight contact offices countrywide, an
equal opportunity employer, regulated by Bank of Uganda under the MDI Act,

Job Summary: The  Service 
Desk  Officer  will 
be  reporting  directly 
to  the  Manager 
ICT  Infrastructure  and 
will  be  responsible 
for  providing  first 
and  second  line 
technical  support  in 
analyzing,  diagnosing  and 
resolving  ICT  issues 
for  Pride  staff.

Key Duties and Responsibilities: 

Act  as 
a  first  point 
of  contact  for 
phone  calls  and 
emails  from  Pride 
staff  regarding  IT 
issues  and  queries

Receive,  log 
and  manage  calls 
from  Pride  staff 
via  telephone  and 

Troubleshoot  IT 
related  problems  for 
systems  and  infrastructure

Troubleshoot  basic 
network  issues

Escalate  unresolved 
calls  to  relevant 

Follow  up 
on  the  status 
of  issues  and 
communicate  progress

Contact  approved 
service  centre  on 
issues  that  cannot 
be  resolved  internally

Provide  basic 
in-house  training  in 
applications  used  by 

Provide  training 
material  for  trainings

Provide  statistics 
for  weekly  call/email 
issues  and  prepare 
report  on  trends

Draft  documentation 
to  assist  Pride 
staff  with  information 
on  ICT  usage.

Qualifications, Skills and Experience:  

ideal candidate for the Pride  Service Desk Officer job placement should
preferably hold a  Bachelor’s  degree 
from  a  reputable 
institution  in  Computer 
Science  or  in 
any  other  relevant 

certification i.e. CCNA.

Should  possess 
2  principal  passes 
at  A’  level

Possess  credits 
and  or  a 
pass  in  Mathematics 
and  English  at  O’ level

Two years
of working  experience  in 
a  busy  ICT 
environment  preferably  within 
a  banking  institution.

Should  have 
a  high  degree 
of  integrity,  customer 
awareness,  interpersonal,  communication 
and  reporting  skills. 

The  ideal 
candidate  should  be 
self-driven  with  high 
levels  of  integrity, 
business  acumen,  efficiency 
and  compliance. 

She  /he 
should  also  be 
well  versed  with 
use  of  IT.

Limit: 35 Years

How to Apply:

All suitably
qualified and interested candidates are encouraged to apply online by following
the procedure;

  • Click Here
  • Create an Account
  • Fill in your personal information and
    upload your Curriculum Vitae (CV), including all your scanned academic
    credentials, 3 letters of recommendation from each of the referees and a
    passport photo.
  • Submit online i.e. no hardcopy
    deliveries will be accepted

Deadline: 10th August 2019

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