Kiosk Operations Coordinator Non-profit Jobs – Africa Development Promise

Operations Coordinator 
Organization: Africa
Development Promise
Duty Station: 
Gayaza, Wakiso, Uganda
Reports to:
Logistics Officer
About US:
Africa Development
Promise (ADP) is a non-profit organization whose mission is to drive the
collective action of rural entrepreneurial women to advance sustainable
business and economic independence. With programs in Rwanda and Uganda, ADP,
begins with agriculture because it is a way of life and over 70 percent of the
rural women rely on subsistence farming for food security and employment. ADP’s
goal is to move women farmers from food for subsistence to food for business
using the cooperative model of enterprise. The organization delivers programs
that strengthens cooperative governance, business management, and technical
capacity, while also providing much needed farm infrastructure support such as
greenhouses, irrigation systems, energy and tools that improves efficiency,
productivity and sustainability.
In Uganda, ADP has
been working in Wakiso District since 2015 supporting approximately 50 farmers
in two agricultural cooperatives. ADP is also piloting a solar energy kiosk
project in Wakiso District and aims to have five solar kiosks by 2020 running
as micro-franchises through energy cooperatives. With the launch of two solar
kiosks, the organization is looking for an innovative, adaptive Kiosk
Operations Coordinator who seeks out new ways to improve operational
performance of the kiosk business. The position will also be responsible for
identifying potential kiosk owner/operators as ADP launches the other three
kiosks. At this juncture, ADP is seeking a Kiosk Operations Coordinator on a
full-time basis to manage the solar kiosk operations and other upcoming
income-generating opportunities.
Job Summary:  The Kiosk Operations Coordinator will work
closely with the Program Manager under the supervision and guidance of the
Regional Finance Manager. S/he serves as the main representative for the
implementation of the solar kiosk project and other income generating
activities that ADP will implement.
Key Duties and Responsibilities: 
Solar Kiosk
Business Management
  • Manage operations of solar kiosks including planning and
    coordinating activities for Kiosk Operators identified to run solar
    kiosks. This will include but not be limited to the following:
  • Manage the day to day operations of all kiosks (currently 2 with
    increase to five by 2020).
  • Work with Regional Finance Manager and Program Manager to identify
    and interview and hire Kiosk Operators for each location.
  • Support sales, merchandising and display of kiosk products.
  • Conduct and verify continuously proper stock management procedures.
  • Ensure that all cash is collected and banked immediately.
  • Assure compliance of Kiosk Operators with all internal policies
    & procedures.
  • Coordinate all local business registration and legal requirements
    for kiosk operations.
  • Coach Kiosk Operators pro-actively on how to meet minimum
    standards/expectations of performance.
  • Successfully support in driving sales, marketing and business
  • Identify and coordinate relevant trainings for the Kiosk Operators.
  • Work closely with solar kiosk operators to coordinate aspects
    related to running solar kiosk operations including coordinating
    marketing, outreach activities and tracking performance
  • Identify potential areas for kiosk location in partnership with the
    country team
Country Program
Strategic Planning
  • Participate in developing the Uganda program strategic plans in line
    with ADP’s overall strategy and Government’s development objectives
  • Participate in the annual operating plan development for ADP Uganda
  • Work closely with relevant partners in solar kiosk model including
    suppliers, operators, agents, local officials and community members
  • Build relationships with local energy sector players such as the
    District, private sector, training / educational institutions, and other
    key actors in the energy sector
  • Identify potential capacity building opportunities and partnerships
    that Kiosk Operators and other ADP-supported groups can participate in and
    benefit from
  • Join local networks and working groups to raise awareness of ADP’s
    work and keep abreast of local activities and initiatives.
  • Share ADP experiences at relevant workshops, seminars and fora (both
    local and international)
Monitoring and
  • Work with the Regional Finance Director to develop consistent
    timelines for monitoring implementation of projects, Input – Output –
  • Support in the design and implementation of baseline and other
  • Track delivery against kiosk targets and measure performance and
    progress against baseline
  • Input all kiosk operational data into ADP’s cloud-based Salesforce
    monitoring platform and/or other monitoring platform
  • Analyze collected data and use analysis to make informed decisions
    for refinement of kiosk model implementation
  • Provide input into monitoring tool / template to be filled by solar
    kiosk operators to track performance and ensure coordination of data
    collection from trained operators
  • Prepare monthly reports on solar kiosk project progress in relation
    to progress and product sales
  • Update and maintain the kiosk project reporting requirements
  • Keep the local district staff abreast of any issues affecting the
    performance of the kiosks
  • Document lessons learnt in implementation of solar kiosk project
    including activities implemented, challenges encountered, best practices
    and share these in a monthly report as part of overall program reporting
  • Prepare the monthly progress report and the next month’s planned
    activities and submit to the Regional Finance Manager for review and
    submission to ADP-USA.
Other Income
Generating Activities
  • Coordination of other income generating projects that ADP will
  • Any other duties as may be required to support ADP project

Qualifications, Skills and Experience: 
  • The ideal candidate must hold a Bachelor’s degree/Diploma in
    Business Management or related study, specialization in Sales and
    Marketing a plus.
  • Three years of sales and customer service experience in similar
  • Ability to communicate effectively, both in writing and verbally, in
    English and Luganda.
  • Ability to lead and grow business independently.
  • Demonstrate managerial skills.
  • Proficient with standard office software (including MS Word and MS
    Excel or equivalent).
  • Driving license required.
How to Apply:
All interested
applicants should email attaching a CV, cover
letter and copies of academic transcripts.
Deadline: 9th November 2018
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