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Several Fresher Customer Care Representative Job Opportunities - M-KOPA Solar Ltd


Organisation: M-KOPA Solar Ltd
Duty Station: Kampala, Uganda
Reports to: Customer Care Team Leader

About US:
M-KOPA Solar Ltd is the global leader of “pay-as-you-go” energy for off-grid customers. Since its commercial launch in October 2012, M-KOPA has connected more than 600,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. Customers acquire solar systems for a small deposit and then purchase daily usage. After one or two years of payments, customers own their solar systems outright and can upgrade to more power.

Job Summary:  The Customer Care Representative will ensure the timely resolution of queries via phone, email or SMS.

Key Duties and Responsibilities: 
·         Handling Customer, Dealer and Agent queries over the phone or email.
·         Educate current and potential customers with product and service information.
·         Make and receive calls as assigned by Head of Customer Care or Designated Supervisor.
·         Correctly update the Call Log for every customer/ dealer/agent interaction.
·         Actively participate in team meetings.
·         Create new agents in the system.
·         Maintain accurate dealer & agent records.
·         Handling Customer, Dealer and Agent queries over the phone or email.
·         Educate current and potential customers with product and service information.


Qualifications, Skills and Experience:
·         The applicant for the M-KOPA Customer Care Representative job placement must hold a bachelor’s degree of any discipline from a recognized University.
·         A minimum of six months’ call center experience.
·         Listening Skills. 
·         Customer – centric
·         Excellent communication skills - verbal and written 
·         A fast learner who is able to work with set targets
·         An excellent communicator.
·         A team player with high levels of flexibility
·         Should be self-motivated & able to demonstrate a drive for results with a professional approach.
·         Computer Skills with ability to use MS Excel, MS Word, MS power point
·         The applicants must also have a typing Speed of 30wpm.
·         Languages:  English, Luganda, Swahili, Runyankole and Luo
·         Age: Between 22-27 years

How to Apply:
All suitably qualified and interested candidates should send their cover letters explaining why they feel they are the best candidates with updated CVs with the subject title “Application_ Customer Care Representative” to: careersug@m-kopa.com addressed to:

The Human Resource & Administration Manager,
M-KOPA Uganda Limited,
Plot 12 Lubowa Road, Entebbe. Uganda

Deadline: 15th July 2018

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline



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