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• Responsible for the technical design and implementation of system
  integrations / API Gateway
• Ensures API platform availability is maintained to the highest
  possible standard as per SLA
• Works with IT Governance and IT Security in relation to Identity
  & Access Management for respective platforms
• Troubleshooting with 3rd parties, which includes working with
  debuggers, flow analysers and    
  configuration tools
• Provide guidance and implementation support to both the technical
  and third-party     integrators on
  systems interfacing with integration platform
• Lead/coordinate between MTN vendors and third-party integrators
  & Aggregators
• Carry out business analysis on IT product development projects in
  line with the agreed     business
  methodology and business architecture guidelines
• Review and understand system functionality applicable to each project
• Input into identifying ways to fine tune systems in line with
  changing work practices
• Determine, document, and review user requirements for all projects
• Review requirements determine objectives and risks and issues and
  update URS for the competency centre functional design
• Review technical specifications to ensure user and functional
  requirements are met
• Research and consider best practice, local conditions, trends, as
  well as competitor activity
• Identify business improvement and optimisation opportunities
• Assist in identifying innovative ways to use minimum resources to
  achieve maximum     outputs
• Design and document business solutions (process, system and
  measurements) that meet     current
  and future user requirements
• Translate the user requirements into functional system requirements
  in line with the current     system
  functionality and future roadmap, and ensure appropriate documentation
  thereof
• Facilitate JAD (Joint Application Design) with relevant stakeholders
• Define and construct context diagrams which form part of the basis
  of process mapping
• Assist in drafting policies, processes and procedures
• Provide information into test pack drafting
• Evaluate situations and determine the best methods to reach defined
  outcomes
• Address problems on a case by case basis, ensuring an optimal
  balance between the response     to
  the situation, the cost of that response, and the core purpose of the
  organisation
• Resolve technical problems relating to API application by
  identifying and fixing bugs
• Assist in identifying and assessing market trends, taking local
  conditions into     consideration
• Provide constant status reports and feedback as to business analysis
  deliverables to internal customers and program manager
• Ensure traceability of requirements from business through to
  development and     implementation
• Identify and prepare relevant information and data for reporting
  purposes
• Deliver first time right service excellence
• Establish and maintain quality standards that will enhance the
  customer experience and     cost efficiency
• Work consistently according to standard operating procedures

• The ideal candidate for the MTN
  Uganda API Specialist MFS job should hold a Bachelor’s degree preferably in Computer
  Science, Software Engineering, Information Systems, Information Technology
  
• Business Analysis methodology
• Four to five years of business analysis and business optimisation
  experience, in process driven environments; system implementation
  experience in the telecommunication, service, supply chain and/or sales
  environment; process mapping tool experience; business case development
  experience
• Experience in developing web services and good understanding of
  micro services architecture, public cloud platforms like AWS, Azure,
  Google Cloud

• ARIS
• Business analysis
• MTN systems and policies
• MTN systems functionality
• Project management methodologies
• Relationship management
• Systems analysis
• Business architecture knowledge
• Business knowledge
• Conducting JAD sessions / facilitating workshops
• Process design and reengineering
• Process mapping knowledge
• Requirements elicitation and management
• Systems design and reengineering
• Systems knowledge specifically financial systems
• Understanding of Web and API architecture, knowledge with the SOA /
  Enterprise Integration Patterns
• Knowledge in Web services and API management technologies
  (SOAP/REST, XML/JSON, XSLT), implementation of System integrations,
  J2EE/Java Design Patterns.
• Experience on any enterprise service bus principles, design patterns
  & Industry best practices and/or JMS messaging.
• API Gateway products – CA Layer 7, MuleSoft, 3Scale, Apigee, etc.
• Add on components for APIM platforms like Private Keys, Certificate
  Based Security, Cloud Deployment, Mutual Authentication, Session
  Management, Caching System, Firewall Rules, Port Security, Linux
  Configuration and Security, Load Balancer Settings etc.
• Knowledge in developing web services and good understanding of micro
  services architecture
• Knowledge of public cloud platforms like AWS, Azure, Google Cloud
• Ability to work on multiple tasks, often   with conflicting objectives and
  competing deadlines
• Analytical skills
• Business acumen – understanding of the   business as a whole
• Change management skills
• Communication skills
• Conflict management skills
• Flexibility – the ability to adapt and   change in the light of changing
  circumstances / new information

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