Telecom Company Careers – API Specialist MFS – MTN-Uganda

Title:            API Specialist MFS
Organisation: MTN-Uganda
Duty Station: Kampala,
About US:
MTN-Uganda is the
leading telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
Job Summary:   The
API Specialist MFS will provide implementation support to both the technical
and third-party integrators/Aggregators on systems interfacing with MTN’s
integration platforms. To articulate business ideas; suggestions and problems
in technology terms and develop business cases to convert them into deliverable
Key Duties and Responsibilities: 
  • Responsible for the technical design and implementation of system
    integrations / API Gateway
  • Ensures API platform availability is maintained to the highest
    possible standard as per SLA
  • Works with IT Governance and IT Security in relation to Identity
    & Access Management for respective platforms
  • Troubleshooting with 3rd parties, which includes working with
    debuggers, flow analysers and    
    configuration tools
  • Provide guidance and implementation support to both the technical
    and third-party     integrators on
    systems interfacing with integration platform
  • Lead/coordinate between MTN vendors and third-party integrators
    & Aggregators
  • Carry out business analysis on IT product development projects in
    line with the agreed     business
    methodology and business architecture guidelines
  • Review and understand system functionality applicable to each project
  • Input into identifying ways to fine tune systems in line with
    changing work practices
  • Determine, document, and review user requirements for all projects
  • Review requirements determine objectives and risks and issues and
    update URS for the competency centre functional design
  • Review technical specifications to ensure user and functional
    requirements are met
  • Research and consider best practice, local conditions, trends, as
    well as competitor activity
  • Identify business improvement and optimisation opportunities
  • Assist in identifying innovative ways to use minimum resources to
    achieve maximum     outputs
  • Design and document business solutions (process, system and
    measurements) that meet     current
    and future user requirements
  • Translate the user requirements into functional system requirements
    in line with the current     system
    functionality and future roadmap, and ensure appropriate documentation
  • Facilitate JAD (Joint Application Design) with relevant stakeholders
  • Define and construct context diagrams which form part of the basis
    of process mapping
  • Assist in drafting policies, processes and procedures
  • Provide information into test pack drafting
  • Evaluate situations and determine the best methods to reach defined
  • Address problems on a case by case basis, ensuring an optimal
    balance between the response     to
    the situation, the cost of that response, and the core purpose of the
  • Resolve technical problems relating to API application by
    identifying and fixing bugs
  • Assist in identifying and assessing market trends, taking local
    conditions into     consideration
  • Provide constant status reports and feedback as to business analysis
    deliverables to internal customers and program manager
  • Ensure traceability of requirements from business through to
    development and     implementation
  • Identify and prepare relevant information and data for reporting
  • Deliver first time right service excellence
  • Establish and maintain quality standards that will enhance the
    customer experience and     cost efficiency
  • Work consistently according to standard operating procedures

Skills and Experience:
  • The ideal candidate for the MTN
    Uganda API Specialist MFS job should hold a
    Bachelor’s degree preferably in Computer
    Science, Software Engineering, Information Systems, Information Technology
  • Business Analysis methodology
  • Four to five years of business analysis and business optimisation
    experience, in process driven environments; system implementation
    experience in the telecommunication, service, supply chain and/or sales
    environment; process mapping tool experience; business case development
  • Experience in developing web services and good understanding of
    micro services architecture, public cloud platforms like AWS, Azure,
    Google Cloud
Trainings &
  • ARIS
  • Business analysis
  • MTN systems and policies
  • MTN systems functionality
  • Project management methodologies
  • Relationship management
  • Systems analysis
  • Business architecture knowledge
  • Business knowledge
  • Conducting JAD sessions / facilitating workshops
  • Process design and reengineering
  • Process mapping knowledge
  • Requirements elicitation and management
  • Systems design and reengineering
  • Systems knowledge specifically financial systems
  • Understanding of Web and API architecture, knowledge with the SOA /
    Enterprise Integration Patterns
  • Knowledge in Web services and API management technologies
    (SOAP/REST, XML/JSON, XSLT), implementation of System integrations,
    J2EE/Java Design Patterns.
  • Experience on any enterprise service bus principles, design patterns
    & Industry best practices and/or JMS messaging.
  • API Gateway products – CA Layer 7, MuleSoft, 3Scale, Apigee, etc.
  • Add on components for APIM platforms like Private Keys, Certificate
    Based Security, Cloud Deployment, Mutual Authentication, Session
    Management, Caching System, Firewall Rules, Port Security, Linux
    Configuration and Security, Load Balancer Settings etc.
  • Knowledge in developing web services and good understanding of micro
    services architecture
  • Knowledge of public cloud platforms like AWS, Azure, Google Cloud
  • Ability to work on multiple tasks, often   with conflicting objectives and
    competing deadlines
  • Analytical skills
  • Business acumen – understanding of the   business as a whole
  • Change management skills
  • Communication skills
  • Conflict management skills
  • Flexibility – the ability to adapt and   change in the light of changing
    circumstances / new information
NB: Please
note that presentation of false academic documents and certification will lead
to criminal prosecution.
How to Apply:
All suitably
qualified and interested candidates should send their Job Applications with
detailed CVs, certified copies of academic certificates (originals are to be
presented at the interview) and names and addresses of three referees addressed
to with
the Job Title as the subject line.
Deadline: 6th June 2018
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