The Ugandan Jobline

• Drive the Digital Strategy throughout the bank with a focus on CCC,
  Distribution and the Corporate functions
• Identify opportunities to harness technology to deliver increased
  traffic to the alternate banking channels and reduce foot traffic to the
  banking halls.
• Assess operational effectiveness requirements across all
  distribution channels, directing the identification of change requirements
  and the design and development of improved processes and procedures to
  support the desired customer and employee experience across channels,
  support operational stability and integrity and meet all audit
  requirements.
• Increase profitability of all the digital channels
• Focus on sales and marketing drivies to increase transactability and
  commercialise the channels
• Emphasis on the cost control and optimization of financial and
  non-financial resources
• Focus on the business analysis and MIS insights to inform business
  decisions
• Analyses needs and challenges of diverse sales, service and
  operational groups to ensure that focus is targeted on those activities
  that drive the most fundamental change and that align to key strategic and
  tactical changes led by other business units.
• Engage impacted stakeholders and direct the development of
  decision-making protocols and design principles to ensure goals of
  multiple stakeholders are satisfied for processes which cross functional
  business units.
• Act as member of PMO leadership team and support continuous
  improvement of execution processes

• Creates innovative capabilities that bridge mobile, social, email
  and web in order to provide appropriate solutions and services that are
  driven by consumer insight.
• Identifies potential opportunities for the bank’s digital channels.
• Anticipates and responds appropriately to new demands, priorities,
  challenges, or obstacles that impact digital channels.
• Defines key business challenges and models digital, and electronic,
  solutions.
• Leads design thinking and ensures success of product innovation and
  digital initiatives based on a customer-centric approach to design (from
  concept to actual working application for both staff and external
  customers).
• Design, develop and implement a change management strategy and
  framework for digital banking
• Ensures user-centric design approaches are adopted throughout the
  organisation to ensure customer led design is evident and becomes part of
  the organisation’s DNA. (This refers to broader than digital; it is
  enterprise adoption of customer-centric design as opposed to applying it
  to digital channels only.)
• Oversees the digital ecosystem and initiatives to ensure efficient
  and effective planning, design and build of digital platforms and assets.
• Drives the collaboration with cross-functional teams to plan, design
  and build successful digital solutions

• Manager vendor relationships and partner engagements to ensure
  smooth running of the channels
• Vet potential Fintech and Technology partnerships to extend the
  bank’s digital capabilities
• Work closely with PMO to ensure that projects are delivered to
  completion and charged in line with deliverables
• Ensure that the channels enhancements delivered in country are
  aligned to customer insights and voice required to adequately service
  customersPut in place strategies to increase staff utilisation of the
  channels and knowledge of the digital channels through creation of class
  room and on line learning content.

• Provides leadership and sets appropriate context and establish
  prescribed limits for direct reports
• Responsible for establishing and optimizing team integration by
  articulating the linkages between the accountabilities and authorities of
  different roles across the business.
• Accountable for ensuring the effective implementation of Bank
  initiatives and programs through the establishment of appropriate context
  and setting of direction for direct reports and matrix reports by
  providing relevant information, establishing goals, and setting limits
  with the context and prescribed limits of the business head.
• Responsible for inspiring, motivating, leading and managing the
  team.
• Ensures skills assessments and competency-based training takes place
  as and when required.
• Creates an environment in which learning and development are
  emphasised and valued.
• Takes personal responsibility for coaching and mentoring others.
• Promotes a culture where the values of the Bank are seen to be
  ‘alive’
• Ensures the implementation of the leadership promise and employee
  engagement programme.
• Ensures that disciplinary action and grievances are addressed and
  aligned to the Standard Bank policies and procedures.

• Act as a process subject matter expert and prepare documentations,
  such as procedural and training manuals by educating business users
  responsible for managing and operating business processes. Provide content
  for the L&D team to design learning material and curriculum in the
  digital channels
• Monitoring, measuring and providing feedback on digital channels
  performance. The job holder will develop measurement criteria and tools
  for digital banking commercialization; measure and report to business on
  process performance and offer recommendations for process improvement

• Contribute to the ongoing development and maintenance of the control
  framework, establishing standards and controls and maintaining product
  governance and policies to ensure regulatory requirements are met and to
  optimize and sustain the distribution channel operations and achieve
  business objectives.
• Accountable to develop tools and performance metrics to identify
  areas of non-compliance  and work
  with internal partners to rectify the gaps in order to deliver a
  consistent customer and employee experience
• Manage of all compliance processes (Institutional requirements,
  statutory requirements, regulatory requirements) and reporting.
• Report non-compliance and any process deviations from the vendor
  SLAs
• Interacting with internal and external bodies such as Risk management,
  Internal Audit, Legal Services regulations and other industry bodies in
  order to maintain a sound compliance and risk free environment in the
  digital banking space.

• Percentage achievement of revenue targets
• Delivery of the business/ commercialisation model for the digital
  channels
• Delivery of marketing strategy for the digital channels
• Delivery of the Change the Bank Projects
• Channel user experience/usability metrics and dashboard implemented
• Achievement of customer experience measurement targets aligned to
  organisation Customer Experience objectives.
• Delivery of change management models for projects that are being
  delivered
• Increased staff utilisation and adoption of the digital channels
• Delivery of digital projects with agreed timelines and budget
• Increased engagement with strategic partners
• Well-articulated goals for direct reports
• Percentage staff productivity achieved
• Internal utilisation of the channels
• Adoption, migration and utilisation of the digital channels
• Timely feedback on process improvements
• Satisfactory Audit rating
• No overdue repeat audit findings

• The ideal candidate for the Stanbic Bank Manager, Digital Business
  career placement should hold a good first Degree in Business, Commerce, IT
  and Computer Science, Project Management

• Business Acumen: Understands
  the fundamental value drivers within the organization and devises goals,
  objectives and performance measures to increase shareholder value combined
  with innovative ways to mitigate or manage business risk, or proposes
  and/or leads initiatives that can make a dramatic impact on business unit
  / organization profitability. May understand process re-engineering or may
  create unique, high-value services to meet customer needs..
• Proficiency Level: EXPERT – Provides leadership in this field both
  within the organisation and in the larger industry
• Change Leadership: Competency
  Description: Publicly challenges the status quo by comparing it to an ideal
  or a vision of change; may create a sense of crisis or
  disequilibrium.  Takes dramatic
  actions to reinforce or enforce the change effort.  Involves being responsive to and responsible
  for planning evolution, causing change and transformation.
• Proficiency Level: EXPERT – Provides leadership in this field both
  within the organisation and in the larger industry
• Influence: Creates
  and articulates a compelling vision of the positive repercussions that
  will occur and benefit others from a proposal that will have a longer-term
  impact on an institution/project, its policies and programs. This vision
  is supported by credibility achieved as a result of structured contacts
  and interventions with the target audience. The ability to create an
  attributable change in the behaviours, attitudes, or beliefs of others
  regarding significant, complex and often contentious issues, frequently
  involving a commitment requiring an investment / disinvestment / change in
  direction.
• Proficiency Level: EXPERT – Provides leadership in this field both
  within the organisation and in the larger industry
• Risk Management: Anticipates
  and prepares for a specific risk that is not obvious to others. Looks at
  broad trends, identifies scenarios beyond the norm where applicable and
  develops strategies to manage risk in the current situation and in the
  ongoing structural elements. Involves analysing all exposures to the
  possibility of loss and determining how to handle these exposures through
  such practices as avoiding the risk, reducing the risk, retaining the
  risk, or transferring the risk, usually by hedging / insurance.
• Proficiency Level: EXPERT – Provides leadership in this field both
  within the organisation and in the larger industry
• Strategic Thinking: Competency Description: Creates new concepts or models that are not
  obvious to others and not learned from previous education or experience to
  explain situations or resolve problems. 
  Generates and tests multiple concepts, hypotheses or possible
  explanations for a given situation as related to long-term performance.
• Proficiency Level: EXPERT – Provides leadership in this field both
  within the organisation and in the larger industry
• Technology Management: Competency Description: Subject-matter expert regarding core
  technology requirements and supporting technology processes, best
  practices in technology management. 
  Experienced in employing tools to optimally guide and support
  technology deployment and optimization
• Proficiency Level: EXPERT – Provides leadership in this field both
  within the organisation and in the larger industry

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