Fresher Officer, Integration Peripheral Support Job Opportunities – Stanbic Bank

Organisation: Stanbic
Duty Station: Kampala,
About US:
Stanbic Bank Uganda Limited is
a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by
Standard Bank Group Limited (“the Group”), Africa’s leading banking and
financial services group. The Standard Bank Group is the leading banking group
focused on emerging markets. It is the largest African banking group ranked by
assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda
by assets and market capitalization. It offers a full range of banking services
through two business units; Personal and Business Banking (PBB), and Corporate
and Investment Banking (CIB).
Job Summary: The Officer,
Integration Peripheral Support will support the Bank’s peripheral products
interface and complement the Finacle application to make its IT offering
complete. They constitute all the Bank’s applications that are not part of
Finacle core system. They are Integral to the Bank’s efficient and continued
operation, and to quality of customer service. The Peripheral support officer
works closely with the Manager Applications Development and Peripheral support
as well as the Manager Development and Peripheral support to ensure excellence
of the Peripheral products.
Key Duties and Responsibilities: 
  • To
    organize and control the Peripheral Products support functions in liaison
    with the team leader and Applications and Electronic Banking Support
    Manager in accordance with the laid down policies, procedures, guidelines
    and delegated authority;
  • To
    adhere to Bank and Group IT standards and procedures.
  • Ensure
    that Peripheral Products Implementation requests received from Stanbic
    Africa IT are tested and forwarded to the Data Centre at least two days prior
    to stipulated implementation date;
  • Ensure
    that failed Peripheral Products Implementation tests are forwarded to
    Service Delivery department at least two days prior to stipulated
    implementation date
  • Ensure
    that end-users are advised of any changes in their respective products
    resulting from change request implementations.
  • Routinely
    conduct investigations aimed at maximizing the utilization of Peripheral
    Products functionality;
  • Assist
    Infrastructure and Data Centre in the regular testing of the Peripheral
    Products on the Contingency Systems to ensure maximum systems uptime.
  • Work
    together with other units/departments to setup training environment for
    Peripheral products when the need arises.
  • To
    ensure that all the staff charged with the responsibility of handling
    Peripheral Products are delivering to the expectations.
  • Ensure
    testing of all Peripheral Products related Implementation requests.
  • Ensure
    maintenance of the Peripheral Products including trouble shooting and
    resolution of Peripheral Products faults, innovations to keep Peripheral
    Products in excellent operating condition and preemptive action to
    forestall Peripheral products failure.
  • Maintenance
    of effective line of communication between self, team leader, Line
    Manager, other areas of department and the rest of the Bank
  • Provision
    of second level support to end-users for Peripheral Products faults
    referred from the Help desk.
  • Devise
    solutions to existing and new Peripheral product problems
  • Quick
    turnaround time in Peripheral Products fault resolution
  • Ensure
    that Peripheral Products faults that we are unable to resolve are
    escalated within two working days.
  • Coordinate
    with all stakeholders in the Bank; Finance, Credit, Business[PBB/CIB],
    branches,  Operations and its other
    support functions[BFC,IBC,GMO] as well as the regulatory Authority [Bank
    Of Uganda [BOU]] to ensure smooth operation of peripheral interfaces.
  • Escalation
    and follow-up of integration issues raised to second level support.

Qualifications, Skills and Experience: 
  • The
    applicant for the Stanbic Bank Officer, Integration Peripheral Support job
    opportunity should hold a first Class or Upper Second university degree in
    IT/ Computer Science
  • A
    good understanding of Peripheral Products work and relate with Finacle
  • Two
    years of experience in a similar IT environment
  • Knowledge
    of Unix & Windows operating systems
  • Database
    Management and SQL
  • Understanding
    of the Bank’s systems, processes, procedures and data
  • Understanding
    the basics of team dynamics and participation in developing and
    maintaining a team culture.
How to Apply:
All candidates who wish to join
the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned
capacity are encouraged to Apply Online by visiting Link below.
Deadline: 8th May 2018
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