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UN Senior Administrative Officer Jobs – United Nations Regional Service Centre Entebbe (RSCE)
Job
Title: Senior Administrative Officer
(Service Delivery Manager, Travel, Claims and Education Grants)
Title: Senior Administrative Officer
(Service Delivery Manager, Travel, Claims and Education Grants)
Organization: United Nations Regional Service Centre
Entebbe (RSCE)
Entebbe (RSCE)
Duty Station: Entebbe, Uganda
Job Opening Number: 18-Administration-RSCE-94355-J-Entebbe
(M)
(M)
Reports to: Chief of the Regional Service Centre (RSCE)
Grade: P5
About RSCE:
The Regional Service Centre Steering Committee is the decision-making
body for RSCE, in compliance with General Assembly resolutions, United Nations
Secretariat rules and regulations, strategic guidance from United Nations
Headquarters and oversight bodies. The Steering Committee consults with the
Global Field Support Strategy Implementation Coordination Team, as required.
body for RSCE, in compliance with General Assembly resolutions, United Nations
Secretariat rules and regulations, strategic guidance from United Nations
Headquarters and oversight bodies. The Steering Committee consults with the
Global Field Support Strategy Implementation Coordination Team, as required.
The Regional Service Centre, as approved by the Member States, is
owned, managed and staffed by the regional missions it serves. This framework
reinforces the existing missions’ chain of command structures and lines of
authority in a manner that does not create an additional layer between
Headquarters and the regional missions. It also ensures that staffing for RSC.
owned, managed and staffed by the regional missions it serves. This framework
reinforces the existing missions’ chain of command structures and lines of
authority in a manner that does not create an additional layer between
Headquarters and the regional missions. It also ensures that staffing for RSC.
Key Duties and
Responsibilities: Under the direct
supervision of the Chief Regional Service Centre (RSCE) the Service Delivery
Manager (Staff Travel, Claims & Education Grant) will perform the following
duties:
Responsibilities: Under the direct
supervision of the Chief Regional Service Centre (RSCE) the Service Delivery
Manager (Staff Travel, Claims & Education Grant) will perform the following
duties:
Service Delivery:
- Manages, supervises and carries out the
work programme for staff travel, Claims and education grant submissions
and claims. - Achieves RSCE key performance indicators
(KPIs) and all Service catalogue components included in the Service Level
Agreement (SLA) in the areas of travel, claims and education grant. - Ensures that the outputs produced by the
service lines under his/her supervision maintain high-quality standards; - Prepares inputs for the work plan of the
service lines under his/her supervision, determining priorities and
allocating resources for the completion of outputs and their timely
delivery; - Carries out programmatic/administrative
tasks necessary for the functioning of the service lines under his/her
supervision, including preparation of budgets, assigning and monitoring
performance parameters and critical indicators, reporting on
budget/programme performance, preparation of inputs for results-based
budgeting, evaluation of staff performance (e-Performance), interviews of
candidates for job openings and evaluation of candidates; - Optimizes process, policy, and system for
the operations of the Service Line as required; - Implements corrective/satisfaction
improvement actions as required.
Support to the Reengineering process:
- Support the overall RSCE Business Process
Improvement Initiative, including providing critical input to the design
of workflows in the Service Lines; - Draft and/or provide inputs to work
instructions and to SOP’s that support the accurate processing in the
RSCE; - Provide input to the compliance monitoring
functions and advise on the best approach to optimize service delivery. - Actively help stakeholders to accept and
embrace changes in their business environment. - Proposes and implements change management
when required to achieve and improve results;
Performance Management:
- Recruits staff for the service lines under
his/her supervision, taking due account of geographical and gender balance
and other institutional values; - Manages, guides, develops and trains staff
under his/her supervision; - Fosters teamwork, communication and client
orientation among staff in the service line under his/her supervision and
across organizational boundaries; - Ensures performance benchmarks are
understood and met by staff under his/her supervision.
Client relationship management:
- Maintains close contact with the Mission’
RSCE Focal Points and other Mission Technical Leaders to ensure solid
understanding of Mission priorities and objectives for RSCE; - Achieves customer satisfaction objectives
as measured by RSCE performance surveys; - Actively support Client Orientation
approach to Service Delivery; - Ensures continuous engagement with Clients
Qualifications, Skills and Experience:
- The ideal candidate for the United Nations
Regional Service Centre Entebbe (RSCE) Senior Administrative Officer
(Service Delivery Manager, Travel, Claims And Education Grants) job
opportunity should hold an Advanced university degree (Masters or
equivalent) in business or public administration, human resources
management, finance, accounting, or related area. A first-level university
degree in combination with an additional two (2) years of qualifying
experience may be accepted in lieu of the advanced university degree. - Technical or vocational certificate in
human resources management, business or public administration, finance,
accounting or related area is desirable. - At least ten (10) years’ experience in
administration, management, human resources, budget, information
technology, communication or related field. A minimum of five (5) years
management experience with responsibilities in either human or financial
management is required. - Previous experience in UN common system
field operations (peacekeeping missions, political missions, or UN
Agencies, Funds, and Programmes) is desirable. - Previous experience in a United Nations
shared service center for field support is desirable. - Languages: English and French
are the working languages of the United Nations Secretariat. For the
position advertised, fluency in English (both oral and written) is
required. A working knowledge of French is desirable.
Personal Competencies:
- Professionalism: Ability to identify issues,
analyze and formulate opinions, make conclusions and recommendations on
complex human resources policy and development issues; Shows pride in work
and in achievements; demonstrates professional competence and mastery of
subject matter; is conscientious and efficient in meeting commitments,
observing deadlines and achieving results; is motivated by professional
rather than personal concerns; shows persistence when faced with difficult
problems or challenges; remains calm in stressful situations. Takes
responsibility for incorporating gender perspectives and ensuring the
equal participation of women and men in all areas of work. - Accountability: Takes ownership of all
responsibilities and honours commitments; delivers outputs for which one
has responsibility within prescribed time, cost and quality standards; operates
in compliance with organizational regulations and rules; supports
subordinates, provides oversight and takes responsibility for delegated
assignments; takes personal responsibility for his/her own shortcomings
and those of the work unit, where applicable. - Client Orientation: Considers all those to whom services are
provided to be “clients” and seeks to see things from clients’
point of view; establishes and maintains productive partnerships with
clients by gaining their trust and respect; identifies clients’ needs and
matches them to appropriate solutions; monitors ongoing developments
inside and outside the clients’ environment to keep informed and
anticipate problems; keeps clients informed of progress or setbacks in
projects; meets timeline for delivery of products or services to client.
Managerial competencies:
- Managing Performance: Delegates
the appropriate responsibility, accountability and decision-making
authority; makes sure that roles, responsibilities and reporting lines are
clear to each staff member; accurately judges the amount of time and
resources needed to accomplish a task and matches task to skills; monitors
progress against milestones and deadlines; regularly discusses performance
and provides feedback and coaching to staff; encourages risk-taking and
supports creativity and initiative; actively supports the development and
career aspirations of staff; appraises performance fairly. - Empowering Others: Delegates
responsibility, clarifies expectations, and gives staff autonomy in important
areas of their work; encourages others to set challenging goals; holds
others accountable for achieving results related to their area of
responsibility; genuinely values all staff members’ input and expertise;
shows appreciation and rewards achievement and effort; involves others
when making decisions that affect them.
NB: The United Nations does not charge a fee at any
stage of the recruitment process (application, interview meeting, processing,
or training). The United Nations does not concern itself with information on
applicants’ bank accounts. Women are strongly encouraged to apply.
stage of the recruitment process (application, interview meeting, processing,
or training). The United Nations does not concern itself with information on
applicants’ bank accounts. Women are strongly encouraged to apply.
How to Apply:
All suitably qualified and interested candidates from across the world
are encouraged to send their applications online at the link below.
are encouraged to send their applications online at the link below.
Deadline: 21st March 2018
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