UN Senior Administrative Officer Jobs – United Nations Regional Service Centre Entebbe (RSCE)

Organization: United Nations Regional Service Centre
Entebbe (RSCE)
Duty Station: Entebbe, Uganda
Job Opening Number: 18-Administration-RSCE-94355-J-Entebbe
Reports to: Chief of the Regional Service Centre (RSCE)
Grade: P5
About RSCE:
The Regional Service Centre Steering Committee is the decision-making
body for RSCE, in compliance with General Assembly resolutions, United Nations
Secretariat rules and regulations, strategic guidance from United Nations
Headquarters and oversight bodies. The Steering Committee consults with the
Global Field Support Strategy Implementation Coordination Team, as required.
The Regional Service Centre, as approved by the Member States, is
owned, managed and staffed by the regional missions it serves. This framework
reinforces the existing missions’ chain of command structures and lines of
authority in a manner that does not create an additional layer between
Headquarters and the regional missions. It also ensures that staffing for RSC.
Key Duties and
Under the direct
supervision of the Chief Regional Service Centre (RSCE) the Service Delivery
Manager (Staff Travel, Claims & Education Grant) will perform the following
Service Delivery:
  • Manages, supervises and carries out the
    work programme for staff travel, Claims and education grant submissions
    and claims.
  • Achieves RSCE key performance indicators
    (KPIs) and all Service catalogue components included in the Service Level
    Agreement (SLA) in the areas of travel, claims and education grant.
  • Ensures that the outputs produced by the
    service lines under his/her supervision maintain high-quality standards;
  • Prepares inputs for the work plan of the
    service lines under his/her supervision, determining priorities and
    allocating resources for the completion of outputs and their timely
  • Carries out programmatic/administrative
    tasks necessary for the functioning of the service lines under his/her
    supervision, including preparation of budgets, assigning and monitoring
    performance parameters and critical indicators, reporting on
    budget/programme performance, preparation of inputs for results-based
    budgeting, evaluation of staff performance (e-Performance), interviews of
    candidates for job openings and evaluation of candidates;
  • Optimizes process, policy, and system for
    the operations of the Service Line as required;
  • Implements corrective/satisfaction
    improvement actions as required.
Support to the Reengineering process:
  • Support the overall RSCE Business Process
    Improvement Initiative, including providing critical input to the design
    of workflows in the Service Lines;
  • Draft and/or provide inputs to work
    instructions and to SOP’s that support the accurate processing in the
  • Provide input to the compliance monitoring
    functions and advise on the best approach to optimize service delivery.
  • Actively help stakeholders to accept and
    embrace changes in their business environment.
  • Proposes and implements change management
    when required to achieve and improve results;
Performance Management:
  • Recruits staff for the service lines under
    his/her supervision, taking due account of geographical and gender balance
    and other institutional values;
  • Manages, guides, develops and trains staff
    under his/her supervision;
  • Fosters teamwork, communication and client
    orientation among staff in the service line under his/her supervision and
    across organizational boundaries;
  • Ensures performance benchmarks are
    understood and met by staff under his/her supervision.
Client relationship management:
  • Maintains close contact with the Mission’
    RSCE Focal Points and other Mission Technical Leaders to ensure solid
    understanding of Mission priorities and objectives for RSCE;
  • Achieves customer satisfaction objectives
    as measured by RSCE performance surveys;
  • Actively support Client Orientation
    approach to Service Delivery;
  • Ensures continuous engagement with Clients

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations
    Regional Service Centre Entebbe (RSCE) Senior Administrative Officer
    (Service Delivery Manager, Travel, Claims And Education Grants) job
    opportunity should hold an Advanced university degree (Masters or
    equivalent) in business or public administration, human resources
    management, finance, accounting, or related area. A first-level university
    degree in combination with an additional two (2) years of qualifying
    experience may be accepted in lieu of the advanced university degree.
  • Technical or vocational certificate in
    human resources management, business or public administration, finance,
    accounting or related area is desirable.
  • At least ten (10) years’ experience in
    administration, management, human resources, budget, information
    technology, communication or related field. A minimum of five (5) years
    management experience with responsibilities in either human or financial
    management is required.
  • Previous experience in UN common system
    field operations (peacekeeping missions, political missions, or UN
    Agencies, Funds, and Programmes) is desirable.
  • Previous experience in a United Nations
    shared service center for field support is desirable.
  • Languages: English and French
    are the working languages of the United Nations Secretariat. For the
    position advertised, fluency in English (both oral and written) is
    required. A working knowledge of French is desirable.
Personal Competencies:
  • Professionalism:  Ability to identify issues,
    analyze and formulate opinions, make conclusions and recommendations on
    complex human resources policy and development issues; Shows pride in work
    and in achievements; demonstrates professional competence and mastery of
    subject matter; is conscientious and efficient in meeting commitments,
    observing deadlines and achieving results; is motivated by professional
    rather than personal concerns; shows persistence when faced with difficult
    problems or challenges; remains calm in stressful situations. Takes
    responsibility for incorporating gender perspectives and ensuring the
    equal participation of women and men in all areas of work.
  • Accountability:  Takes ownership of all
    responsibilities and honours commitments; delivers outputs for which one
    has responsibility within prescribed time, cost and quality standards; operates
    in compliance with organizational regulations and rules; supports
    subordinates, provides oversight and takes responsibility for delegated
    assignments; takes personal responsibility for his/her own shortcomings
    and those of the work unit, where applicable.
  • Client Orientation:  Considers all those to whom services are
    provided to be “clients” and seeks to see things from clients’
    point of view; establishes and maintains productive partnerships with
    clients by gaining their trust and respect; identifies clients’ needs and
    matches them to appropriate solutions; monitors ongoing developments
    inside and outside the clients’ environment to keep informed and
    anticipate problems; keeps clients informed of progress or setbacks in
    projects; meets timeline for delivery of products or services to client.
Managerial competencies:
  • Managing Performance: Delegates
    the appropriate responsibility, accountability and decision-making
    authority; makes sure that roles, responsibilities and reporting lines are
    clear to each staff member; accurately judges the amount of time and
    resources needed to accomplish a task and matches task to skills; monitors
    progress against milestones and deadlines; regularly discusses performance
    and provides feedback and coaching to staff; encourages risk-taking and
    supports creativity and initiative; actively supports the development and
    career aspirations of staff; appraises performance fairly.
  • Empowering Others: Delegates
    responsibility, clarifies expectations, and gives staff autonomy in important
    areas of their work; encourages others to set challenging goals; holds
    others accountable for achieving results related to their area of
    responsibility; genuinely values all staff members’ input and expertise;
    shows appreciation and rewards achievement and effort; involves others
    when making decisions that affect them.
NB: The United Nations does not charge a fee at any
stage of the recruitment process (application, interview meeting, processing,
or training). The United Nations does not concern itself with information on
applicants’ bank accounts. Women are strongly encouraged to apply.
How to Apply:
All suitably qualified and interested candidates from across the world
are encouraged to send their applications online at the link below.
Deadline: 21st March 2018
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