Operations Support Manager Non-profit Jobs – War Child Holland

Job Title:            Operations Support Manager
Organisation: War Child
Duty Station: Kampala,
Reports to: Country Director
About Us:
War Child Holland (WCH) is an International non-profit organization
that has been working in Uganda since 2004, mainly in the Lord’s Resistance
Army (LRA) affected areas. As the situation in Uganda has stabilized, WCH has
closed its programs related to the LRA conflict and started a refugee response
program in early 2016 in the West Nile region, offering psychosocial support to
children, young people and families in the refugee and host communities. In
addition to psychosocial support, the country office is in the process of
establishing education projects with partners.
Job Summary: The Operations Support
Manager will ensure that supporting processes are running effectively and
efficiently to enable programme staff and other stakeholders to carry out the
War Child Programme. The Operations Support Manager (OSM) ensures a transparent
and reliable processes and generates management information for the
stakeholders. The OSM directly manages three national staff members: the
Logistics Coordinator, the Junior Finance Officer, and the Senior Human
Resources Officer.
Key Duties and
Financial Management & Administration:
  • Assists the CD in maintaining efficient
    financial control (of cash flows, local payment, etc.), accountability
    standards, procedures and records;
  • Ensures preparation of budgets, financial
    management and generates financial management information for stakeholders
    (CD, Field Location Manager (FLM) and Head Office (HO));
  • Ensures the significant and normative role
    and participation of the support department during the project cycle
    (design, implementation, and reporting);
  • Ensures financial management policy, and
    guidelines are followed in all locations;
  • Ensures accurate, timely and correct
    bookkeeping and other financial records and its compilation into monthly
    financial report for the HO;
  • Ensures secured money transfers and bank
Logistics and Information & Communication Technology:
  • Enhances systems and guidelines for the
    logistics department of the mission on: procurement procedures, and store
    control (equipment, radio & vehicle use and maintenance, fuel
    tracking, etc.);
  • Reviews logistics manual, and ensures
    logistics policy and guidelines are followed in all locations (as a
    delegated responsibility of the CD);
  • Ensures quality control and compliance of
    the department coordinator for procurement and management of supplies,
    vehicles, assets, stock, PC’s, server and communication (as a delegated
    responsibility of the CD);
  • Ensures quality of logistical aspects of
    security management (related to communication systems, vehicles, etc.);
  • Ensures timely Management of NGO registration,
    work permits, visa and insurance issues;
  • Responsible for quality and security in
    the management and maintenance of IT and communications (laptops,
    printers, telephone and other means related to Information and
    Communication Technology) and for up-to-date software to enable
    functioning of IT-equipment.

Human Resources Management, staff management and capacity building:
  • The jobholder ensures proper HR
    administration throughout the mission and enhances HR administration tools
    and guidelines (including salary payments), and updating the HRM manual
  • Ensures that the National Staff HRM
    policies (HRM instruments and systems), following the War Child policies,
    are in place and adhered to;
  • Ensures that HR administrative policies
    and practises are in line with local legislation;
  • Guides the CD the national HR/Admin
    Coordinator and FLM on HR administration and policies;
  • Reports relevant developments on HR
    administration and policies in the field to the support department at the
  • Build the capacity of local partners in
    finance/logistics/HR/admin processes;
  • Manages (guides, coaches, coordinates,
    controls and develops) the finance, logistics (including IT) and HR
    Support Coordinators at the country office and provides technical
    supervision to support staff in the different field locations.
Qualifications, Skills and
  • Previous exposure and experience in a
    similar position especially logistics, HR and financial administration;
  • At least four years of relevant experience
    in a management position within an international environment, preferably
    within a NGO;
  • Familiarity with financial administration,
    logistic procedures (including procurement and maintenance), IT (computer,
    network, and communication means) and HR-administration;
  • At least two years of field experience in
    developing countries and (post) conflict areas;
  • Experience in HR administration and the
    development of HR policies;
  • Experience of working with automated
    accounting systems (SAGE experience is an added value);
  • Experience living and working in complex
    security contexts;
  • Proactive search for, and utilize
    organizational resources;
  • Excellent social and communication skills;
  • Planning and organizational capabilities;
  • Capability to decide in tactical and
    operational issues;
  • Team player and hands-on mentality;
  • Result focused and cost-conscious;
  • Required: fluency in English (verbal and
  • Capacity to advise and coach executive
    staff to reach results and quality in their daily management;
  • Affinity with the War Child Mandate.
How to Apply:
All suitably qualified and interested candidates are invited to apply
by uploading an English CV consisting of maximum two pages, and answer our
questionnaire (please note that a coverletter is not requested) through the
following hyperlink:
Deadline: 11th September 2017

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