Events Planner / Client Relationship Manager Job Opportunities - Legends Events & Hospitality

Job Title:           Events Planner Client Relationship Manager
Organization: Legends Events & Hospitality
Duty Station: Kampala, Uganda

About US:
Legends Events & Hospitality is an events management and experiential marketing Company. We win over customers for our clients through one-on-one engagements which is the most effective marketing tool. We are successful at what we do because we have passion for excellence. Our Services include: Strategic Marketing, Events Planning & Management, Corporate Communications and Destination Management.

Key Duties and Responsibilities:  
  • Development, production and delivery of projects from proposal right up to delivery.
  • Delivering events on time, within budget, that meet (and hopefully exceed) expectations.
  • Setting, communicating and maintaining timelines and priorities on every project
  • Communicating, maintaining and developing client relationships
  • Managing supplier relationships. 
  • Managing operational and administrative functions to ensure specific projects are delivered efficiently. 
  • Providing leadership, motivation, direction and support to your team
  • Travelling to the site for inspections and project managing events
  • Being responsible for all project budgets from start to finish.
  • Ensuring excellent customer service and quality delivery
  • Working with clients to devise an effective events management campaign that meets the client's brief and budget;
  • Play a pivotal role in negotiations and influence best possible outcomes during discussions with major industry players and existing clients
  • Meeting and liaising with clients to discuss and identify their business requirements;
  • Provide support in the development of key concepts, bespoke platforms and events that reflect the strategic objectives of corporate organisations in the interest of enhancing brand, profile and competitive advantage.
  • Create, develop and maintain sponsorship leads through the application of expert relationship building skills.
  • Accountable for supervising PR and media strategy, including social media; ensuring multi-channel delivery of key messages that engage with target audience.
  • Liaising with, and acting as the link between, the client and advertising agency by maintaining regular contact with both, ensuring that communication flows effectively;
  • Tasked with managing events to ensure conformity to client needs, budgets, invoicing and writing client reports;
  • Arranging and attending meetings;
  • Making 'pitches', along with other agency staff, to try to win new business for the agency.

Key Performance Indicators:
  • High customer retention and satisfaction
  • Product delivery consistency with contract expectations
  • Periodic reports sent
  • Increase of sales volume
  • Cash and cheque collection

Key Duties and Responsibilities:  
  • The applicant should preferably hold a Bachelor's degree or Diploma from a recognized University in Communication, Business Administration, Sales & Marketing or a related field.
  • At least two to three years’ experience in customer relationship management preferably in the events and hospitality industry.
  • Skilled and experiences in organizing events of all magnitudes i.e. from small functions 
  • Good customer relationship management skills
  • Good experiential skills
  • Excellent presentations Skills i.e. proficiency in the use of PowerPoint and Excel
  • Fast learner
  • High degree of flexibility to suit our clients' diversity
  • Outgoing and highly motivated personality
  • Good proposal writing skills
  • Excellent report writing skills
  • Detail-oriented
  • Computer literacy i.e. working knowledge of MS Office is desired
  • High business acumen
  • Excellent communication skills
  • Ability to lead and motivate a team
  • Good with budgets
  • Reliable/good at hitting deadlines
  • Ability to use initiative
  • Multi-tasker
  • Ability to handle pressure and discipline to work alone for long periods;
  • Fluent in spoken & written English. Knowledge of local languages is essential.
  • Personal Competencies: Strategic Marketing, Events Planning & Management, Corporate Communications and Destination Management.
How to Apply:
All suitably qualified and interested candidates should send their E-mail their cover letters, detailed CVs and salary expectations with the Subject line: “Client Relationship Manager” to the address below;

Chief Executive Officer,
FIG Consult Limited,
Plot 39B Martrys’ Way, Ntinda, Kampala. Uganda

E-mail to:

Deadline: 3rd July 2017 (Shortlisting will start immediately)

NB: This is an urgent position so earlier applications will be given higher precedence.

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