UN Information Systems Assistant Jobs - United Nations Organisation Stabilization Mission in the Democratic Republic of the Congo (MONUSCO)

Job Title:         Information Systems Assistant
Organization: United Nations Organisation Stabilization Mission in the Democratic Republic of the Congo (MONUSCO)
Duty Station: Entebbe, Uganda
Job Opening Number: ESB-2016-GS-HRS-006
Reports to: ICT Operations Officer
Grade: GS-6

About US:
Following the signing of the Lusaka Ceasefire Agreement in July 1999 between the Democratic Republic of the Congo (DRC) and five regional States (Angola, Namibia, Rwanda, Uganda and Zimbabwe) in July 1999, the Security Council established the United Nations Organization Mission in the Democratic Republic of the Congo (MONUC) by its resolution 1279 of 30 November 1999, initially to plan for the observation of the ceasefire and disengagement of forces and maintain liaison with all parties to the Ceasefire Agreement. Later in a series of resolutions, the Council expanded the mandate of MONUC to the supervision of the implementation of the Ceasefire Agreement and assigned multiple related additional tasks.

Key Duties and Responsibilities:  Under the overall supervision of the Chief ICT Operations Officer and the supervision of the ICT Operations Officer at the location the Information Systems Assistant will be responsible for the following duties:
  • Carry out second-level desktop troubleshooting in conjunction with the Mission Wide Service Desk.
  • Render support in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
  • Assist in monitoring personal computers running UN software delivery system to ensure that software distributions are being delivered correctly.
  • Responsible for service installation and support receive and log problem calls or service requests in the automated tracking system with minimum delay;
  • Perform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, etc.
  • Provide basic training to end-users on the use of standard systems; Log all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.
  • Perform any other duties as required by the Chief ICT Operations Officer and the ICT Operations Officer

Qualifications, Skills and Experience: 
  • The ideal candidate for the United Nations Entebbe Support Base (ESB) Information Systems Assistant job opportunity should hold a High School Diploma or equivalent. Supplemental courses/technical certificate information technology or supplemental training on the changes in information technology is highly desirable
  • A minimum of seven years of relevant experience in the information technology field. Working knowledge of the UN information technology infrastructure and systems and of the UN organization is desirable.
  • Possession of a valid national driver’s license is required.
  • Language: Fluency in English (both oral and written) is required. Knowledge of another official UN language is an added advantage. 
Personal Competencies:
  • Professionalism: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
  • Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
  • Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors on-going developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. 
NB: The United Nations does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, or training). The United Nations does not concern itself with information on applicants’ bank accounts. Women are strongly encouraged to apply.

How to Apply:
All suitably qualified and interested Ugandan candidates should send their applications the following documents:
  • Cover Letter (letter of motivation or application letter);
  • The United Nations Personal History form (P-11), Download Here;
  • Proof of required academic certificates i.e. Academic Certificate(s) and/or High School/Secondary Diplomas
  • Copy of birth certificate; or copy of National ID; or copy of Passport.
  • Employment verification letter from most recent employer (for external applicants)
  • Internal candidates must submit 2 most recent performance evaluations (e-PAS) and external candidates must submit two reference letters

The applicants with the completed documents are strongly encouraged to apply via e-mail and must include the Vacancy Announcement Number (check beginning of this advert) and Job Title to: rsce-recruitment@un.org

Deadline: 6th June 2016

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