Technical Operations Manager – Roke Telkom

Title:      Technical Operations Manager
Organisation: Roke Telkom Ltd
Duty Station: Goma, DRC                              
General Manager
Roke Telkom Ltd. is a
licensed Public Service Provider and Public Infrastructure Provider, dealing in Voice over Internet Protocol (VOIP)
call termination and Wholesale Data.
The Technical
Operations Manager will take daily operational ownership of the technical
department, continuously improving end to end service performance and managing
key internal and external stakeholders.
Key Duties and Responsibilities:
  • Consulting with Management
    and other team members, analysing requirements, investigating options,
    providing advice on technical developments and benefits to be derived from them
    and aligning business requirements with strategic priorities and directions;
  • Collaborate closely with
    the team to plan, estimate, coordinate and manage major internal initiatives
    and customer projects.
  • In charge of the development,
    implementation and documentation of operating policies, methods, processes and
    training programs with the goal of improving service to customers.
  • Technically support the
    development of a clear technical strategy for the business
  • Undertaking day-to-day
    management, maintenance and support services across the companies POPs (Points
    of Presence), to ensure the technical infrastructure is maintained at peak
    operational level, highly available, robust and secure;
  • Identifying and managing
    infrastructure upgrades and their installation and maintenance (including
    telecommunication, software, hardware) and this be planned to minimise
    disruption to existing services as much as possible;
  • Providing recommendations
    for replacement/upgrading of technical assets and linking such needs to the
    budget process and purchase policy within the organisation;
  • Taking responsibility for
    escalation and resolution of reported incidents and service requests within
    scope as per customer service level agreements
  • Assessing projects
    technical requirements so as to effectively plan for rollout.
  • Conferring with Management
    and participating in selection of technical kit, vendors and contractors to
    provide the highest quality of service as per business requirements.
  • Providing focused
    leadership, management, coaching and mentoring to staff including effectively
    driving planning and undertaking regular performance reviews and ensuring that
    a culture of high level customer service and ongoing development of efficient
    work practices, is embedded across the team;
  • Provide technical
    leadership and direction in the training and orientation of existing and new
    team members

Qualifications, Skills and Experience: 
  • The applicant should hold a
    University degree (BSc) Computer Science or Telecommunications Engineering from
    a recognized university;
  • Professional CCNP / CCIP /
    JNCIE Certification or equivalent from a recognised institution
  • At least five (5) years of
    progressively responsible experience in the telecommunications field including
  • Supervisory experience and
    managing teams
  • Project management skills
  • Prior experience with
    transmission technologies, microwave and fibre optic
  • Experience in strategic
    planning, development and implementation
  • Previous experience in enduser
  • Computer literacy skills
    i.e. proficient with Project Excel, Visio and MS office
  • Leadership and management
  • Motivating and managing
    team performance
  • Excellent interpersonal and
    communication skills;
  • Fluent in French
  • Project management / supervisor
  • Excellent problem solving
    and analytical thinking skills;
  • Attention to detail and
    multitasking ability;
  • Result- and team-oriented,
    honest and of high integrity; and
  • Able to work with minimum

to Apply:
If you are interested in
applying for this position please send your electronic applications including
cover letter, resume and the details of three referees IN ONE DOCUMENT to
31st December 2015

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