Customer Care Officer Jobs – Kampala Hospital



Job Title:    Customer Care Officer
Organisation: Kampala Hospital
Duty Station: Kampala,
Uganda
Reports to: Human Resources Manager
About
US:
Kampala Hospital is a privately owned hospital that was established in
2007. Our mandate was and is to bring non-existent services to the countries
that were often sought by many people who frequently moved abroad to seek
quality medical care.
Job Summary: The Customer
Care Officer will be tasked with the promotion and enhancement of customer
services in the company to maximize customer satisfaction for existing and prospective
clients of the company.
Key Duties and Responsibilities: 
  • The
    incumbent will manage customer care front desk.
  • Offer
    customer service to the company’s Clients (Respond to internal and
    external enquiries via email, phone and face-to-face)
  • Carry
    out general administration tasks
  • In
    charge of developing feedback or complaints procedures for customers,
    monitor results and make policy change recommendations.
  • Maintain
    an effective customer complaint management system and coordinate
    complaints handling closely with the Service Advisors
  • Maintain
    company customer service standards by following up customer complaints for
    resolution
  • Carry
    out regular workshop visits to check and oversee customer service
    standards
  • Cordially
    consult with clients on issues related to services provided by the company
    particularly with regard to customer service standards
  • Obtain
    timely feedback from clients for analysis and review and revert
    accordingly
  • Keenly
    analyze and review assessments, comments and complaints from clients for improvements
    and appropriate action
  • Guide
    and make recommendations to management team on customer service standards,
    client’s assessment and feedback (customer care issues)
  • Carry
    out customer care sensitization programs for all staff aimed at general improvement
    of customer service
  • Make
    periodic reviews and submit reports to the Management team on customer
    service issues
  • Ensure
    accurate and updated weekly and monthly reports are submitted
Qualifications, Skills and Experience: 
  • The
    Customer Care Officer should hold a Bachelor’s Degree in Business
    Administration or equivalent in depth knowledge of Customer Management
    principles
  • At
    least three to four years’ experience in a hospital environment is an
    added advantage.
  • Excellent
    communications skills (Written, Oral & Presentation)
  • Computer
    literacy skills i.e. proficient in MS Office (High Level)
  • Fluency
    in English
How to Apply: 
All suitably qualified and interested candidates who know that they
meet the above criteria and have what it takes to excel in the above position,
should send an application letter, an updated CV that provides details of the
applicant’s specific qualification (copies of their “Academic Transcripts”) and
in addition MUST include details of present position, current remuneration and
contacts of three professional referees. Send your application using courier,
hand delivery or e-mail to the following address: hr@kampalahospital.com.
Note: Only shortlisted
candidates will be contacted. Kindly indicate the post title in the subject
line when applying by email.
Deadline: 30th July,
2015
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