NOC Manager – Huawei Technologies

Job Title:   NOC Manager
Organisation: Huawei Technologies
Duty Station: Kampala, Uganda
About Huawei:
Huawei Technologies Co. Ltd.
is a Chinese multinational networking and telecommunications equipment and
services company headquartered in Shenzhen, Guangdong. It is the largest
telecommunications equipment maker in the world, having overtaken Ericsson in
2012. Huawei is a leading ICT solutions provider. Our telecom network
equipment, IT products, and smart devices provide solutions in 170 countries
and regions worldwide. With annual sales revenue of USD 39.6 billion in 2013,
Huawei ranked 285th on the Global Fortune 500. Together with our partners, we
are building a better connected world.
Job Summary:  The NOC
Manager will be responsible for the provision of 24/7 real-time monitoring
& surveillance, event and incident management and first line incident
resolution and initiating the incident management process during major outages.
He/she will also be responsible for monitoring planned works and preventative
maintenance activities. The incumbent will also verify and monitor access to
customer locations and devices.
Key Duties and
Responsibilities: 
  • Actively
    monitor the network, events and execute pre-defined scripts in case of
    alarms and incidents reported by network management systems.
  • Identify
    service degradations associated with network events and incidents; assess
    business impact, isolate root causes and initiate corrective actions.
    Coordinate Services activities to deliver corrective equipment and site
    maintenance based on the severity of type of event.
  • Keenly
    track, re-direct and escalate the workflow of incidents to subsequent
    support levels (e.g. Technical Support Operations) as needed to resolve
    incidents.
  • Provide
    prompt and appropriate follow-up with regular feedback to customers in
    relation to ongoing issues.
  • Actively
    monitor network traffic and performance while maintaining high level of
    customer satisfaction by providing services fully compliant with the
    Service Level Agreements (SLA) and minimizing impact on customer service.
  • Ensure
    accurate and timely creation, update and completion of all trouble tickets
    with prompt escalation and notification of major network faults and
    customer faults as per the NOC Escalation Guidelines reports on network
    performance, trouble-shooting results and routine maintenance of network
    elements for tracing purpose and learning opportunities.
  • Ensure
    only authorized sub-contractors, external companies, field services,
    technical support operations and other parties have access to the network
    components.
  • Offer
    timely feedback and recommendation for Operations Support Systems (OSS)
    Tools improvements, regarding process flows, event management and
    correlation.
Qualifications, Skills and
Experience: 
The ideal candidate for the
Huawei NOC Manager vacancy should have significant experience in maintenance,
network operations and/or technical support activities
Proficient in these Tools:
REMEDY, NetCool, BMC, Nerve, Center and other platform tools.
Leadership Competencies:
  • Leads
    courageously
  • Leads
    with authenticity
  • Mobilizes
    teams and grows potential
  • Projects
    a winning mindset
  • Shapes
    a compelling future
  • Values;
    Innovation, Customer-centric, Accountability, Teamwork, respect
Functional Competencies:
  • High
    degree of Adaptability
  • Business
    acumen and Cost Management
  • Customer
    focus
  • Decision
    making
  • Managing
    execution
  • Modeling
    and planning
  • Problem
    solving
  • Possess
    excellent communication and documentation skills
  • Good
    computer skills
  • Excellent
    analytical skills
  • Fluent
    in English
How to Apply: 
All suitably qualified candidates should visit the web link below and
create a profile on the NFT Consult website by entering their e-mail addresses.
Please visit web link below and click Apply now if convinced you have the job
requirements. The applications/CVs should be prepared in English and submitted
in either MS Word or PDF format will be considered.

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