The Ugandan Jobline

• Responsible for the acquisition
  of new customers (high net-worth affluent individuals) as per the criteria
  outlined in the segment value proposition and reflected by the segment
  strategy and sales targets.
• Pro-actively identify
  cross-sell opportunities within own portfolio of customers to maximise
  bank revenue and ensure all customers’ financial needs are met by the
  Bank.
• Be guided by the segment
  value proposition and sales targets as to what the priority products are
  both from a bank and customer perspective.
• Carry out a needs
  analysis with all new and existing customers to ensure that product
  opportunities identified are appropriate to meet the customer’s needs and
  expectations.
• Detailed knowledge and understanding
  of customers’ short and long term financial goals/aspirations and keep up
  to date with changes in the financial needs and purchasing power (e.g.
  salary) of customers.
• Establish, build and
  strengthen one-on-one relationships with customers, based on mutual
  respect, to retain customers and gain word-of-mouth referrals
• Intuitively develop
  business and ensure that there is increased earnings, facility utilization
  and usage of all Banks’ products.
• Make sure that customer
  relations are maintained well to facilitate growth in number of customers,
  reduce complaints and also retain the existing customers
• Maintain a good loan book
  and ensure profits are increased, accounts out of order are reduced and
  downgrading/provisions are reduced
• Act as the focal point
  contact for the Bank’s relationship with a designated portfolio of
  corporate customers and non-customers.
• Rigorously market for corporate
  business for the bank
• Ensure quality service
  delivery to corporate customers to achieve agreed service levels Prepare
  and maintain appropriate reports
• Ascertain that all
  relevant documentations required are obtained.
• Ensure all bank interest
  charges/waivers and other set parameters are duly implemented in the
  system.
• Ensure no relationship
  lapses.
• Support client confidence
  through solid delivery of expected benefits such as cost-efficient
  finance, improved efficiency of financial administration and reliability
  of required service standards support client confidence.
• Reduce turnaround time in
  resolving customer queries and issues.
• Support in the
  development of existing business relationships and increase profitability/customer
  wallet size
• Cross sell Bank products
  and services.
• Grow customer base and
  business volumes as per agreed targets.
• Generate and improve
  profitability on a portfolio of new customer relations.
• Ensure that applied
  credit interest rates are minimal or managed within guidelines and limits
  set by the Bank and in adherence to regulatory requirements.
• Develop an intimate
  understanding of the clients industry/business, analyse their modus
  operandi, management practices, judgement of various influential decision
  makers and market conditions affecting the long-term viability of the
  company/institution and its sector.
• Detailed knowledge and understanding
  of financial service trends and practices nationally.
• Identify barriers to
  business growth and sustainability that emanate from service
  dissatisfaction and competition from other service and product providers
  (market intelligence).
• Develop strong awareness
  and intimate understanding of the activities of the traditional and
  non-traditional competitors and the impact on client relationships.

• The Relationship Manager
  should possess a good University Degree from a recognized institution
• A minimum of five years’
  experience in Corporate Relationship
• Possess prior experience
  in Marketing
• Possession of Banking or
  any Professional Qualifications would be an added advantage
• Possess the ability to
  work conscientiously and independently with minimal supervision. This
  calls for a person with high motivation and integrity.
• Ability to communicate
  clearly and concisely, both orally and in writing.
• Possess sound negotiation
  and management skills
• Possess excellent
  presentation skills
• Possess the ability to
  make prompt decisions and be independent in problem solving in assigned
  duties.
• Excellent interpersonal/Public
  Relations skills in both formal and social gatherings and ability to
  establish and maintain effective working relationships with those
  contacted in the course of work
• Possess excellent
  analytical skills, be open-minded and have the ability to identify
  alternative solutions
• Possess good knowledge of
  Bank products and problem solving techniques
• Possess the ability to
  work effectively under pressure and tight deadlines.
• Possess good credit and
  financial analysis skills
• Be pleasant, honest,
  outgoing, well groomed and self-driven

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