Banking Careers – Relationship Manager

Organisation: Bank
Duty Station: Kampala, Uganda
About Future:
Future Options Consulting Ltd is an online recruitment
services company which takes pleasure in recruiting on behalf of its valued
Client, a key player in the Banking industry.
Key Duties and
Responsibilities: 
  • Responsible for the acquisition
    of new customers (high net-worth affluent individuals) as per the criteria
    outlined in the segment value proposition and reflected by the segment
    strategy and sales targets.
  • Pro-actively identify
    cross-sell opportunities within own portfolio of customers to maximise
    bank revenue and ensure all customers’ financial needs are met by the
    Bank.
  • Be guided by the segment
    value proposition and sales targets as to what the priority products are
    both from a bank and customer perspective.
  • Carry out a needs
    analysis with all new and existing customers to ensure that product
    opportunities identified are appropriate to meet the customer’s needs and
    expectations.
  • Detailed knowledge and understanding
    of customers’ short and long term financial goals/aspirations and keep up
    to date with changes in the financial needs and purchasing power (e.g.
    salary) of customers.
  • Establish, build and
    strengthen one-on-one relationships with customers, based on mutual
    respect, to retain customers and gain word-of-mouth referrals
  • Intuitively develop
    business and ensure that there is increased earnings, facility utilization
    and usage of all Banks’ products.
  • Make sure that customer
    relations are maintained well to facilitate growth in number of customers,
    reduce complaints and also retain the existing customers
  • Maintain a good loan book
    and ensure profits are increased, accounts out of order are reduced and
    downgrading/provisions are reduced
  • Act as the focal point
    contact for the Bank’s relationship with a designated portfolio of
    corporate customers and non-customers.
  • Rigorously market for corporate
    business for the bank
  • Ensure quality service
    delivery to corporate customers to achieve agreed service levels Prepare
    and maintain appropriate reports
  • Ascertain that all
    relevant documentations required are obtained.
  • Ensure all bank interest
    charges/waivers and other set parameters are duly implemented in the
    system.
  • Ensure no relationship
    lapses.
  • Support client confidence
    through solid delivery of expected benefits such as cost-efficient
    finance, improved efficiency of financial administration and reliability
    of required service standards support client confidence.
  • Reduce turnaround time in
    resolving customer queries and issues.
  • Support in the
    development of existing business relationships and increase profitability/customer
    wallet size
  • Cross sell Bank products
    and services.
  • Grow customer base and
    business volumes as per agreed targets.
  • Generate and improve
    profitability on a portfolio of new customer relations.
  • Ensure that applied
    credit interest rates are minimal or managed within guidelines and limits
    set by the Bank and in adherence to regulatory requirements.
  • Develop an intimate
    understanding of the clients industry/business, analyse their modus
    operandi, management practices, judgement of various influential decision
    makers and market conditions affecting the long-term viability of the
    company/institution and its sector.
  • Detailed knowledge and understanding
    of financial service trends and practices nationally.
  • Identify barriers to
    business growth and sustainability that emanate from service
    dissatisfaction and competition from other service and product providers
    (market intelligence).
  • Develop strong awareness
    and intimate understanding of the activities of the traditional and
    non-traditional competitors and the impact on client relationships.
Qualifications,
Skills and Experience:  
  • The Relationship Manager
    should possess a good University Degree from a recognized institution
  • A minimum of five years’
    experience in Corporate Relationship
  • Possess prior experience
    in Marketing
  • Possession of Banking or
    any Professional Qualifications would be an added advantage
  • Possess the ability to
    work conscientiously and independently with minimal supervision. This
    calls for a person with high motivation and integrity.
  • Ability to communicate
    clearly and concisely, both orally and in writing.
  • Possess sound negotiation
    and management skills
  • Possess excellent
    presentation skills
  • Possess the ability to
    make prompt decisions and be independent in problem solving in assigned
    duties.
  • Excellent interpersonal/Public
    Relations skills in both formal and social gatherings and ability to
    establish and maintain effective working relationships with those
    contacted in the course of work
  • Possess excellent
    analytical skills, be open-minded and have the ability to identify
    alternative solutions
  • Possess good knowledge of
    Bank products and problem solving techniques
  • Possess the ability to
    work effectively under pressure and tight deadlines.
  • Possess good credit and
    financial analysis skills
  • Be pleasant, honest,
    outgoing, well groomed and self-driven
How to Apply:      
All suitably qualified and interested candidates
should send their applications and updated CVs via E-mail to:
jobs@futureoptionsug.com.
NB: Only shortlisted candidates will be contacted.

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