ERA Jobs – Consumer Affairs Officer

Reports to: Manager, Consumer Affairs
Location: Kampala

Introduction: The Vision of ERA is “A well developed and sustainable electricity industry that meets the national and regional demand”. And the Mission is “Regulating the electricity industry for efficient and reliable supply at equitable prices.” ERA emphasizes the following core values/ guiding principles (i) Stakeholder Satisfaction (ii) Professionalism (iii) Integrity, Transparency & Accountability (iv) Team work (v) Equal & Fair Opportunity (vi) Sustainability.

Job Purpose:
To coordinate and implement consumer education and advocacy programs aimed at Promoting Consumer Learning, Participation and Trust.

Essential Duties and Responsibilities:
1.      Consumer Relations:
·         Initiate consumer education content development through internal consultations, by use of documents, industry reports and stakeholder consultation material etc.
·         Develop and implement consumer awareness and education activities in line with the agreed work plan.
·         Follow up on matters of consumer concerns raised through various mediums and update the immediate supervisor for appropriate action.
·         Build the Electricity Consumer Committees (ECC) capacity to meet agreed objectives. This includes working with the committees to develop work plans, developing & managing budgets, and reporting.
·         Organize and facilitate training and workshops for ECCs and other identified key persons.
·         Develop work plans and regular reports to the head of the Unit as determined by agreed plans and objectives
·         Work with the Communications Officer (CO) to design and produce information, education/communication materials on advocacy.
·         Write and contribute content on consumer Affairs to the ERA Bi-annual Newsletter.
2.     Advocacy & Awareness Roles:
·         Liaise with the CO and team to develop and implement a consumer empowerment and Advocacy Plan
·         Identify and develop issues on advocacy campaigning and communication related to consumers affairs and stakeholder interests.
·         Respond to partner request/queries on key consumer Affairs and advocacy issues on a reactive basis
·         Design and produce information, education/communication materials on advocacy.
·         Networking with peers to develop best practices, contacts and key players.
·         Share learning and experiences on best practices on electricity consumer protection and engagement in the country and region.
·         Working with the Principal Economist in charge of Research, carry out surveys and report on key advocacy issues that should programmatically be included in the review of ERA’s strategic planning.
·         Develop or sustain regular communication and meetings with key civil society and community contacts to feed into ERA’s consumer advocacy work.
3. Finance / Assets: Ensure that resources entrusted to you are utilized in a prudent and transparent manner.
4. Staff Responsibility: Supervision of the Consumer Affairs Officer
5. Any other official duties: As may be reasonably assigned by the Consumer Affairs Manager

Key Results Areas:
·         Awareness promotion and the coordination of and delivery of agreed plans or strategies within the team
·         Preparing programs to enhance electricity consumer awareness
·         Maintenance of contacts with consumer organizations and civil society organizations
·         Execution of sector surveys with internal and external audience analysis to identify consumer needs/ demands in the sector.

Qualifications, Skills & Experience:
·         An honours Degree in Arts, Business Administration, Social Sciences or Mass Communication.
·         Post Graduate diploma or certificate- mass communication / Journalism / Marketing would be an added advantage.
·         A Master’s Degree in a relevant field will be an added advantage
·         Knowledgeable about the electricity supply industry in Uganda
·         Skills in media development and management
·         Good communication, analytical and interpersonal skills Proficiency in relevant computer packages
·         At least 4 years working in a large organization in a consumer affairs related field
·         Should be result oriented, team player with a high degree of professionalism.
·         Very good interpersonal skills, highly professional and performance oriented
·         Should be at least 28 years of old.
How to Apply:
Applicants should submit by recorded delivery their applications and enclose copies of:
a.      Detailed Curriculum Vitae including copies of relevant certificates
b.      Address (including daytime telephone, fax or e-mail) of the applicant
c.       Address (including daytime telephone, fax or e-mail) of three Referees

Addressed to:

The Director Financial & Administrative Services
Electricity Regulatory Authority
plot 15, Shimoni Road,
P. O. Box 10332, kampala – uganda
To reach the above address by December 03, 2012 at 5.00pm; Applicants who do not meet the stipulated minimum requirements need not apply.

N. B. Members of the Electricity Regulatory Authority or Staff of ERA Secretariat shall not be accepted as referees. Canvassing or any attempt thereof will lead to immediate disqualification. ERA is an equal opportunities employer.
NB: If you do not hear from era within Two (2) months after the closing date, consider your application unsuccessful.
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