BPO/ITES Coordinator – National Information Technology Authority-Uganda (NITA-U)

The National Information Technology Authority-Uganda
was established as a statutory body under the National Information
Technology Authority, Uganda Act, 2009 as one of the key players in the
Information and Communications Technology Sector. Its mandated is to
coordinate, promote and monitor IT development within the context of national
social and economic development, with a vision as “a facilitator of a
knowledge-based, globally competitive Uganda where social transformation and
economic development is supported through IT enabled services”.
NITA-U hereby invites applications from suitably qualified Ugandans to fill the
vacancy of a BPO/ITES coordinator.

Reports to: Manager, Portfolio Management
Directorate: E-Government Services
Department: Information Technology Enabled Services (ITES)
DURATION: 3 years Renewable

Purpose of the Job: To coordinate the development and promotion of Business
Process outsourcing /Information Technology Enabled Services (BPO/ITES) in
Uganda into a vibrant, globally competitive industry to create jobs and enhance

Key Results Area/Accountabilities
1. Coordinate the implementation of national BPO/ITES policies, strategies and
frameworks including the Uganda BPO Strategy, BPO standards and Accreditation
Guidelines, BPO Incentives Guideline and BPO Branding and Marketing Strategy;
2. Assist in setting up and operationalizing BPO/ITES industry in Uganda;
3. Develop cooperation with all relevant stakeholders and other interest groups
including the youth in the development of BPO/ITES industry in Uganda;
4. Develop critical mass of trained personnel for BPO/ITES industry;
5. Support the development of the necessary infrastructures with regard to
telecom , ICT/BPO business parks, real estate, power etc. to facilitate the
BPO/ITES industry;
6. Successful implementation and periodically review of BPO/ITES projects with
support from the Programme Management Office (PMO) at NITA-U;
7. Prepare annual work plan, performance plan and budget;
8. Perform any other duties which may be assigned from time to time.

  • A Bachelor degree in Business or ICT
    related fields or their equivalent
  • Masters’ degree in Business or ICT
    related fields or their equivalent will be an added advantage
  • Professional/ industry certification
    such as ITIL, CIM, MCSE, ACCA PMP, Prince II, etc.
  •  Will be an added advantage.
Soft Skills management, leadership,
communication, writing, presentation and listening skills.
Valid driving license

Experience in business development,
business incubation and or business promotion
At least four years of relevant
working experience, two of which should have been at supervisory or managerial
Must have project management
Experience in BPO/ITES or contract
centre in large enterprises will be an added advantage
How to
Interested applicants are advised to
refer NITA-U official website: www.nita.go.ug for more details. Applications
should enclose a cover letter, a detailed curriculum vitae specifying day time
telephone contact, postal and email addresses of both the applicant and three
referees, copies of certificates and testimonials to the address below. The
deadline for applications is 6th July 2012
at 5pm

The Executive Director,
National Information Technology
Authority – UGANDA (NITA-U),
Palm Courts, Plot 7A, Rotary Avenue (former Lugogo bypass)
P.O. Box 33151, Kampala-Uganda
Tel: 0417 801 038
Email: info@nita.go.ug

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