The Ugandan Jobline

• Ensure that the Customer Service
  principles set for Executive banking are maintained in the branch by the
  team.
• Provide guidance to the EB team and
  support them to grow & Manage Portfolios of 650, Executive Customers
  about cross selling, managing the relationships, handling and resolving
  queries or complaints and maintaining a high standard of Service delivery
  for effective customer retention & portfolio profitability.
• Ensure that customer complaints are
  monitored, trends and root causes identified and addressed at source to
  prevent recurrence.
• Ensure that customer needs are anticipated
  and met through provision of appropriate products and services through the
  Executive Banking team.
• Ensure that opportunities to migrate
  customers to more appropriate, cost-effective channels are identified and
  actioned.
• Ensure efficient, customer- focused
  Telephone etiquette & behaviour.
• On boarding experience monitoring on a
  monthly basis.

• Visibly support the branch in achieving
  the Executive banking Sales targets and Standards of Service by providing
  consistent direction and guidance to the team.Develop micro market sales
  plans to achieve responsive sales budgets/targets for the Team
• Gain a sound understanding of the
  Executive banking Segments in the branch’s area of operation.
• Keep up to date with changes and
  developments in the local market/area
• Manage the sales tracking system including
  Leads and provide coaching and feedback to the team.
• Coach the sales team on product knowledge
  and making the most of cross-selling opportunities
• Make Sure that Overdrawn, Dormant accounts
  or Loans in arrears are managed daily through constant engagement with the
  affected Customer
• Support the Branch Manager by providing
  weekly & monthly updates of the team’s performance and all Sales
  plans/tactics in place to achieve the set targets
• Drive initiatives to accelerate sales
  growth.
• Share routine market scans and
  opportunities/ leads for the teams to tap into

• Hold weekly team meetings to refresh the
  team on important & critical areas around performance, initiatives,
  behaviour, conduct, dress code, phone etiquette and drive motivation and
  effectiveness of the team through constant feedback & engagement.
• Keenly monitor and manage the performance
  and development of the team to ensure sustained profitability, compliance
  with the Code of Banking Practice, internal controls and overall
  well-being of staff.
• Maximize the potentials and ensure
  productivity of every staff within your team through regularly supporting
  them and engaging in performance discussions which should be documented to
  facilitate appraisals
• Manage Reporting & information flow up
  or down within the team and make sure that reports are delivered within
  given deadlines and relevant information is shared appropriately with the
  Teams.
• Manage the upward escalation Process
  within the team to ensure that all matters requiring support are given
  urgent attention.

• Responsible for the net profitability of
  the team.
• Optimise and streamline existing systems,
  processes and controls for cost-effective service delivery.
• Provide an effective administrative
  function for the team.
• Ensure overall staff complement is in line
  with productivity measurements and that the Executive areas are clean and
  Exclusive.

• Assist the Branch manager to make sure
  that laid-down instructions are adhered to areas under control.
• Ensure that the EB team work hand in hand
  with all the staff at the branch and are part & parcel of the branch
  Structure especially by participating in all branch activities.
• Maintain a culture within the team that
  emphasises and demonstrates the importance of adhering to internal
  procedures & controls.

• The ideal candidate for the Stanbic Bank
  Head Executive Banking career opportunity should have at least five years’
  banking experience.
• High analytical skills.
• Current knowledge and understanding of
  different industry sectors and sector risk profiles/trends.
• Broad knowledge and understanding of
  business and financial management principles.
• A thorough knowledge of multi-level
  products and pricing structures available to Executive Banking customers.
• Knowledge of competitor product offerings/channels/operational
  and marketing tactics.
• Strong negotiation and conflict management
  skills to create a co-operative and collaborative working environment.
• Extensive knowledge of the banks products,
  services and Sales Standards.
• Understanding of the regulatory
  environment governing financial services. Knowledge of local competitor
  tactics, distribution channels and product offerings.
• Previous experience in managing a diverse
  range of people and activities are essential.
• Practical knowledge on how to input,
  access, and utilize information from the network/systems to analyze and
  forecast trends.

Related Jobs