Fresher Customer Care Assistant NGO Jobs – Plan International

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Job Title:      Customer Care Assistant
Organization: Plan
International
Duty Station: Kampala,
Uganda
Reports to: Executive
Assistant
About US:
Plan International was founded over 75 years ago and is one of the
oldest and largest children’s development organizations (non-profit / INGOs) in
the world. We work in 50 developing countries across Africa, Asia and the
Americas to promote child rights and lift millions of children out of poverty.
Plan’s vision is of a world in which all children realize their full potential
in societies that respect people’s rights and dignity. Plan is independent,
with no religious, political or governmental affiliations.
Job Summary: The Customer
Care Assistant will be responsible for providing logistical support to the
department. He/she will ensure that efficient and effective administrative
routines are implemented. Specifically, this covers the front desk.
Key Duties and Responsibilities:  
Manage the Front Desk and the Office switchboard to include:
  • Receives, announces and directs visitors
    to staff at Office in a courteous manner. As requested, make appointments.
  • Keeps the reception area in an orderly
    manner to include updated reading materials, clean and organised
    arrangement, and easy access of visitors to beverages.
  • Reports and suggests solutions related to
    improvement or malfunctioning of the switchboard to the supervisor.
  • The incumbent receives incoming calls and
    places outgoing calls and handle incoming and outgoing correspondences
    addressed to Plan International Uganda.
  • Develops and regularly maintains updated
    Office telephone directories; completes telephone logs booked through
    reception for outgoing calls booked through the switchboard by indicating
    whether they are personal or official.
  • Reconciles monthly landline telephone
    bills, apportion cost as appropriate and request for payments.
Petty Cash Function. Operate the Petty Cash system within established
policies and procedures to include:
  • The jobholder also maintains reconciled
    Petty Cash Ledger by making entries into the ledger book to ensure that
    daily cash at hand reconciles with book balances. 
  • Makes petty cash payments against
    accurately completed and approved petty cash request forms.
  • Requests petty cash replenishment as and
    when there are minimum balances and keep safe custody of the petty cash
    balances.
Other Logistical function duties:
  • Regularly monitors the usage of office
    stationery and order for replenishment that is charged according to user
    staff as and when necessary.
  • Makes travel arrangements including
    booking flights, hotel accommodation, and car rental for staff.
  • Organises Plan International Uganda
    events, workshops and other related functions as agreed with the
    supervisor.
Qualifications, Skills and
Experience:
  • The ideal candidate for the Plan
    International Customer Care Assistant career vacancy should hold a higher
    diploma in business or education or another related field.
  • A minimum of two years of working
    experience in a relevant field.
  • Computer literacy i.e. proficiency in
    Microsoft office applications i.e. word, excel and power point.
  • Ability and willingness to learn and
    travel to the field
  • Very well organised and able to work under
    pressure
  • Excellent interpersonal skills
How to Apply:
All suitably qualified candidates should send their letters of
application, together with updated CVs, contact telephone numbers, copies of
relevant certificates, names and contact details of three references plus
salary history and send to:
Ag. Country Human Resources Manager,
Plan Uganda
Email to: uganda.recruitment@plan-international.org
Deadline: 13th March, 2017
NB: Please consider your
application unsuccessful in case you do not hear from us by 31st July 2017
For more of the latest jobs, please visit https://www.theugandanjobline.com or
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