Fresher Front Desk Receptionist Jobs – Financial Intelligence Authority (FIA)

Job Title:        Front Desk Receptionist
Organisation: Financial
Intelligence Authority (FIA)
Duty Station: Kampala,
Uganda
Reports to: Human Resource
Manager
About US:
The Government of Uganda established the Financial Intelligence
Authority and a Financial Intelligence Authority Board under the Anti-Money
Laundering Act, 2013 is for the prohibition and prevention of money laundering,
in order to combat money laundering activities.
Job Summary: The Front Desk
Receptionist will serve as the first point of contact for the Authority
providing front desk courteous services to all visitors and administrative
services across the Authority.
Key Duties and
Responsibilities:  
  • Welcome
    visitors by greeting them in person or over the telephone, ensure
    all calls are directed to the appropriate staff member in a timely manner.
  • Record
    messages, information requests and contact details accurately.
  • Ensure
    the delivery of all information received including contact details are
    forwarded to the appropriate staff member.
  • The
    incumbent will direct all visitors to the necessary offices or person to
    be seen.
  • Maintain
    security by ensuring all visitors to the Authority follow the visitor’s
    security procedures as guided by the HR manual; monitor logbooks, and issue
    visitor badges on signing in and ensure the signing out procedure is
    adhered to.
  • Handle
    all requests within personal expertise limit and refer to the appropriate
    member of staff.
  • Process
    courier deliveries and mail , ensure all courier packages are
    securely delivered to the correct person.(apply receipt acknowledgement
    stamp on delivery)
  • Ensure
    staff members are provided with swift and professional administrative
    support services in a timely manner. (Including conference bookings,
    scheduling meetings).
  • Ensure
    that all office equipment (e.g. the photocopier) is in good working order
    at all times and communicate any faulty equipment to the IT or
    Administration Department to IT or Administration.
  • Update
    all telephone extension lists, fax numbers and details of relevant
    personnel.
  • Comply
    with the Standard Operating Procedures and Guidelines of the HR
    Department.
  • Regularly
    monitor the use of office supplies and equipment.
  • Maintain
    a clean reception area at all times.
  • Perform
    any other duties as may be required.
Key Performance Indicators:
  • Well
    maintained and managed front desk reception area.
  • All
    incoming and outgoing communication handled with maximum efficiency and
    professionalism and in a timely manner.
  • Reception
    security measures adhered to for all guests/visitors coming in and out of
    the Authority according to the HR Manual.
  • Professional
    administrative support provided to all staff.
     
Qualifications, Skills and
Experience: 
  • The
    ideal candidate for the Financial Intelligence Authority (FIA)
    Front Desk Receptionist job placement should hold a Diploma in Business
    Administration /Customer Relations or Certificate in Receptionist studies,
    Office Management, Records Management or any other related field.
  • A
    minimum of three years’ demonstrated work experience in a
    Receptionist position /Administrative role, or any other related field
    working in a private or public organisation.
  • Broad
    knowledge and understanding of Authority’s vision, mission and objectives
    ;
  • Approachable
    and demonstrates professionalism;
  • Excellent
    written and verbal communication skills
  • Exhibits
    professionalism and sound judgment;
  • Excellent
    interpersonal skills;
  • Good
    customer service skills;
  • Adapts
    well in a new environment;
  • Works
    well under pressure;
  • Ability
    to multitask ;
  • Good
    planning and organisational skills;
  • Works
    well independently and as part of a team;
  • Time
    and task management skills;
  • Computer
    literacy skills
  • Personal
    of high Integrity;
  • Ability
    to handle sensitive information and maintain confidentiality.
How to Apply:
All suitably qualified and interested candidates should send their
applications addressed and delivered to:
Manager Human Resource,
Financial Intelligence Authority,
4th Floor Rwenzori Towers (Wing b), Plot 6 Nakasero Road,
P.O Box 9853, Kampala, Uganda
Deadline: 31st January, 2017 by
5.00pm

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