Consultancy Jobs - Johns Hopkins University/Center for Communication Programs (CCP)

Job Title:         Consultancy Announcement Organisation: Johns Hopkins University/Center for Communication Programs (CCP) Duty Stati...

17 October 2016

Operations Assurance SME Careers - Ericsson

Job Title:     Operations Assurance SME
Organisation: Ericsson
Duty Station: Kampala, Uganda

About Ericsson:
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

Job Summary: The Operations Assurance SME will be responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill. This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Key Duties and Responsibilities: 
·         Manage the daily customer complaints.
·         H/W maintenance Preventive maintenance.
·         End to end issue handling and coordination with GSC.
·         In charge of systems administration.
·         Responsible for customer management.

Qualifications, Skills and Experience: 
·         The applicant should hold a B.Tech/B.E/MCA.
·         At least five to ten years of IT/Telecom experience.
·         Problem solving and trouble shooting skills
·         Good communication skills
·         Cost Awareness
·         Social skills and awareness
·         ECW/EWP Experience.
·         Unix/Linux Knowledge.
·         Java/shell scripting.
·         Knowledge of Oracle/PL/SQL.
·         F5/VMware/VSphere.
·         Ericsson Charging System Knowledge.
·         Working knowledge of different H/W components link HP Servers/EMC/F5 etc.
·         Knowledge of Managed Service Telecom Operations Practice
·         Excellent communication skills
·         Knowledge sharing
·         Problem Solving and strategic thinking
·         Ericsson Knowledge
·         Delivering Results & Meeting Customer Expectations
·         Analyzing
·         Working with People
·         Creating & Innovating
·         Applying Expertise and Technology
·         Good language skills

How to Apply:
If you believe you are one of the ideal candidates for this opportunity in working with the world’s leading provider of telecommunications equipment & services, Ericsson, then visit the web link below for full job details and Apply Online.

For more of the latest jobs, please visit or find us on our Facebook page

Related Posts Plugin for WordPress, Blogger...