The Ugandan Jobline

• Monitor
  branch queues in Sybrin for scanned payment instructions to ensure that
  SLA is adhered to.
• Carry
  out completeness checks on salaries received for processing including
  confirmation of account balances, addition of I & V scripts and
  indemnities in place as required
• Perform
  completeness checks on documents scanned including signature
  verifications, confirmation of account balances, addition of I & V
  scripts and indemnities in place as required.
• Callback
  Relationship Managers, branches and customers to confirm payment
  instructions as per business rules and inform stakeholders of any issues
  arising with their payments.
• Interact
  with branches on discrepancies in following the FTOS policy
• Authorize
  captured work on the system (FCR) and in Sybrin acting in the capacity of
  call back desk officer.
• Ensure
  that the proper end of day reconciliations have been done i.e work
  received and work processed, return to sender percentages, etc.
• Intuitively
  investigate salaries that have not been applied or that have been returned
  so as to determine if funds should be resent or applied back to account
  informing RMS of the latter.
• Ensure
  that daily call over is carried out on salaries processed and any errors
  logged are resolved in a timely manner

• Generate
  daily MI in order to identify any performance gaps.
• Participate
  in snap checks as assigned by team manager
• Ensure
  prompt response to both internal and external customer queries

• The
  applicant should possess relevant qualification
• Exceptional
  personal and team organisation skills.
• Possess
  strong communication skills.
• Excellent
  interpersonal, team working and relationship skills.
• Good
  coaching and counselling skills.
• Excellent
  numerical skills.
• Quality
  conscious.
• Keyboarding
  / PC skills.
• Knowledge
  and accreditation in FTOS policy

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