Several IT NOC Engineers – Field Support Vacancies at Roke Telkom

  Information Technology (IT) and Data Jobs in Uganda, Telecommunication Jobs in Uganda, Uncategorized

Organisation: Roke Telkom
Duty
Station:  Kampala,
Mukono/Jinja or Masaka, Uganda
Reports
to:     
Technical Operations Manager
About
Roke:
Roke Telkom is a Uganda
based telecommunications company in operation since 2006 licensed by Uganda
Communications Commission (UCC) under a Public Service Provider (PSP) license.
In 2010, Roke Telkom acquired a Public Infrastructure Provider (PIP) license in
addition to the PSP license, in order to expand the range of products and
services offered to the market. Roke Telkom has numerous advantages over
competitors in the call termination and data services markets.

Job Summary: The NOC Engineers – Field
Support will be involved in customer installations, supporting and working with
the technical team and other necessary stake holders to ensure proper
identification, implementation and maintenance of the Roke Telkom Network.
Key Duties and
Responsibilities:
  • Following
    up with contractors/sub-contractors to ensure that work orders are carried
    out as per specification.
  • Providing
    1st level support to customers, escalating issues where necessary
  • Carrying
    out wireless installations at customer premises
  • Actively
    using the trouble ticket system to follow up on assigned incidents and
    issues and to provide timely updates
  • Identifying
    and responding to faults within ROKE Telkom’s infrastructure in
    co-ordination with the NOC
  • Assimilating
    and applying knowledge on the integration of third party customer
    equipment into ROKE Telkom’s product line
  • Managing
    internal and external communications effectively using the most appropriate
    channels
  • Participating
    in planning, co-ordinating and executing scheduled or emergency
    maintenance activities on the fiber, wireless or transmission
    infrastructure
  • Collaborating
    with provisioning team to gather terms of reference for prospective customer
    builds
  • Documenting
    network infrastructure and providing technical input in preparation of
    proposals and solution presentations
  • Carrying
    out inspections to ensuring customer and business expectations on quality
    of work done is met
  • Reviewing,
    monitoring and forecasting the holdings of inventory and spares
  • Monitoring
    and management of facilities at ROKE Telkom points of presence (POPs),
    i.e. air-conditioning, UPS, generators, power usage, running health and
    safety and housekeeping checks to ensure optimum operation.
Qualifications, Skills
and Experience:
  • The
    applicant should hold a University degree (BSc) Computer Science/
    Information Technology/ ICT from a recognized university;
  • Professional
    CCNA Certification;
  • A
    minimum of one 1 year experience in a telecoms environment
  • Computer
    literate, proficient with email applications, MS Visio and MS office
  • Possess
    basic networks knowledge
  • Good
    project management / Supervisory skills
  • Excellent
    Customer service and end user support / experience
  • Ability
    to work with minimum supervision.
  • Experience
    with transmission technologies, microwave and fibre optic will be an added
    advantage
How
to Apply:
If you are interested in applying for any of these roles please send your
electronic applications including cover letter, resume and the details of three
referees IN ONE DOCUMENT to admin@roketelkom.co.ug
. Please state your preferred location clearly in your application.
i.e. Kampala, Mukono/Jinja
or Masaka
NB: Please note as we receive high volumes of
applications, only shortlisted applicants will be contacted.
Deadline:
Monday, 16th December 2013 by 5:00p.m.
For
More Ugandan Jobs, Please Visit https://www.theugandanjobline.com   or
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