Electricity Regulatory Authority Jobs – Senior Consumer Affairs Officer – Advocacy and Awareness

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Organisation: Electricity Regulatory Authority
Duty Station: Kampala, Uganda
Reports to: Manager, Consumer Affairs
Job Summary: To coordinate and implement consumer education
and advocacy programs aimed at Promoting Consumer Participation,
Trust and Appreciation of their rights and obligations.
Key Duties and Responsibilities:
  • Develop a Consumer Education and Awareness Strategy in line with the
    ERA’s Strategic Plan.
  • Analyze Consumer Complaints and draw remedial actions in liaison
    with Licensees Consumer Services/technical staff.
  • Prepare reports on Institutional engagement with Consumers through
    the ERA Call Centre, Website and media.
  • Develop and implement consumer awareness, advocacy and education
    activities in line with the agreed work plan.
  • Follow up on matters of consumer concerns raised through various
    media and propose appropriate institutional responses.
  • Build the Electricity Consumer Committees (EC capacity to meet agreed
    objectives.
  • Design and produce information, education/communication materials on
    advocacy.
  • Write and contribute content on consumer affairs to consumer focused
    publications.
  • Liaise with the Communications Officer and team to develop and
    implement a Consumer Empowerment and Advocacy Plan.
  • Carry out Consumer surveys and report on key issues affecting the
    Consumers in the Electricity Supply Industry.
  • Any other duties as may be assigned from time to time.
Qualifications, Skills and Experience:
  • The candidate should hold an Honors Degree in Business
    Administration, B.Com, Social Sciences OR Mass Communication.
  • Post Graduate Qualification-in Mass Communication, Journalism OR
    Marketing.
  • The applicant must have a minimum of 5 years relevant working
    experience in Customer Service and or Consumer related work in service
    oriented industry.
  • Knowledge of the use particular data analysis skills will be an
    added advantage.
Age: Less than 35 years of age.
Personal Competencies: High Patience Levels, active listening skills,
Data Analysis and report writing Skills, Good Spoken and Written Communication
skills, Good Research Skills and excellent computer literacy skills.
How to Apply:
All suitably qualified
candidates should send their applications with copies of Detailed
Curriculum Vitae including copies of relevant certificates, Address (including
daytime telephone, fax or e-mail) of the applicant and Address (including
daytime telephone, fax or e-mail) of three Referees to: 
THE DIRECTOR FINANCIAL
& ADMINISTRATIVE SERVICES
Electricity Regulatory
Authority
PLOT 15 SHIMONI ROAD
P. O. BOX 10332, KAMPALA
– UGANDA
N. B. Members of the Electricity Regulatory Authority or Staff
of ERA Secretariat shall not be accepted as referees. Canvassing or any attempt
thereof will lead to immediate disqualification. ERA is an equal opportunities
employer.
Deadline: 23rd August 2013 by 5pm.
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