The Ugandan Jobline

• Maintain
  direct liaison with manufacturers, suppliers, statutory representatives
  and all other contacts
• Ensure
  all workshop equipment is maintained in the right condition for accuracy
  of diagnosis as per the set company and manufacturer standards
• Monitor
  the After Sales function’s financial performance including warranty claim
  submissions, requisite credits and outstanding debtors and taking
  requisite action
• Provide
  vehicle appraisal reports as required by the sales function
• Ensure
  the accurate invoicing and job costing in the service unit
• Ensure
  all clerical functions within the After sales function are carried out in
  accordance with policies (warranty claims, customer follow-up, workshop
  loading, estimating, invoicing, daily operating controls, stock ordering
  and parts returns surcharges)
• Administer
  warranty policy in the best interests of the company, manufacturer and
  customer
• Participate
  in the formulation of marketing strategies that will increase business for
  the parts and service functions such as planning, initiating and promoting
  After Sales campaigns and promotional activities
• In
  collaboration with the sales function, establishing systems and methods of
  ensuring all vehicle buyers/ owners are introduced to After Sales function
  and key personnel
• Review
  all pricing policies, labour rates, fleet discounts, parts pricing and all
  other company policies
• Monitor
  daily workshop productive performance to establish individual contribution
  by the technical staff
• Work
  with the human resources department to select and appoint requisite
  apprentices in the workshops and engineering departments, and ensure that
  training standards are fully maintained to provide the company with future
  manpower requirements
• In
  consultation with the human resources department, establish training
  needs, plan programmes and maintaining records of training

• Possess
  an undergraduate degree in a technical or engineering field with a minimum
  of 10 years’ experience in a comparable environment, three of which must
  be at management level.
• He/she
  should have skills, experience and knowledge of modern business methods
  and financial control including ability to proactively lead and control
  clerical work, administration, organisation, systems and financial
  matters.

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