Job Title: Human Resource & Administration Officer Organisation: Welthungerhilfe (WHH)…
Barclays Bank Uganda Jobs – Head of Retail Products
Title: Head of Retail
Products – 00109747
Station: Kampala,
Uganda
to: Retail Director
Summary: The Head of
Retails will primarily;
- Interpret
and communicate overall Retail Strategy as well as the strategy for
Barclays at Work and home loans segment into implementable short term
steps. - Responsible
for the overall performance of scheme and home loans in country. - Ensure
co-ordination and execution of marketing and sales plans for home loans
and scheme loans - Be
the first point of contact for customers for issues and resolutions
relating to their commitments.
Duties & Responsibilities:
- Responsibility
for ensuring income for Retail products. The income targets
will be achieved by Developing and implementing the local product pricing
strategy, identifying opportunities for new product developments and
enhancements in line with the Retail Strategy. - Develop
& implement customer retention strategy for Retail for consistent
balance sheet growth. - In
accordance with their income responsibility, the role holder will
participate actively in local ALCO meetings, advising on the most
appropriate interest rate strategy for each product, covering balance
sheet and income impacts. Also contribute ideas for alternative product
strategies to manage the Asset & Liability book. - Continuously
review customer segmentation basis and recommend suitable product activity
to target and sustain viable segments in line with Retail Strategy. - Provide
required support to sales management to hit monthly sales targets by
engaging Retail Credit & Operation teams where required. - Monitor
and provide feedback to centre on local competitor product activity,
including pricing - Develop
& implement comprehensive Alternate Channel Strategy to provide BBU
customers a convenient & modern way of banking. - Work
closely with customer services to ensure great customer experience with
BBU products - Ensure
all products are aligned with local & regional
governance policies
strong cross functional / regional coordination
- Lead
the Retail Product Team to achieve Retail Business objectives through
focused Product activities, providing regular feedback to the team on
their performance. - Build
and develop a high performing team through embedding performance
development and coaching. - Discuss
and finalize performance Development Plans and ratings for
Direct reports - Determine
and manage Training Needs analysis and succession plans direct reports and
ensure they do the same for all their staff. - Effective
resource management/planning that reflect current and future business
requirements.
– 10 %
- Provide
team support where required - Provide
honest, direct and constructive feedback to fellow team members - Share
knowledge experience and best practice with team members and other Retail
colleagues.
- Interface
with the Risk & compliance function at the country Head Office to
achieve the desired results. - Initiate
and regularly update plans for reduction of provisions/impairment. This
role is directly accountable for the quality of the debtors’ book for
Retail. - Accountable
for compliance and control for all BBU Retail products.
Skills & Experience:
- The
Head of Retails should hold a Business degree or relevant experience - At
least six years experience in a Retail Banking management environment - Experience
in leadership of a diverse/ large team - Good
knowledge of product (from Pricing to process) - Understanding
of Retail Business overall for better planning & execution - Understanding
of local & associated markets for better customer offering - A
working knowledge and understanding of relevant legislation eg. KYC,
Anti-money laundering, banking code, service standards, health and safety,
standards etc. - A
sound knowledge of the bank’s internal departments, systems &
procedures.
Competencies: Leadership
Skills, Analytical skills, Decision
Making, People management, Communication
and presentation, Coaching skills, Performance management, Cross functional relationship with local / regional stake
holders, Team-building, Planning skills,
Good numeric and analytical skills.
to Apply:
any of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
Barclays is an equal opportunity employer that recruits, develops and promotes
people on merit, and rewards outstanding performance, regardless of background
and gender.
For queries contact us on 0417122453 or
email: barclays.uganda@barclays.com
July, 2013
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