Job Title: Administrative Assistant (No Experience UN High School…
Total Oil Company Jobs – Customer Service Manager
Administration Jobs in Uganda, Oil Petroleum and Gas Jobs in Uganda, Social Sciences Jobs in Uganda, Uncategorized
Job Title: Customer Service Manager
Organisation: Total Uganda Limited
Duty Station: Kampala, Uganda
Job ID: 444
About Total:
Aikan HR Consultants seek to recruit for their valuable client, Total
Uganda Limited is a subsidiary of the Total Group. Total Group operates in more
than 130 countries world-wide and is one of the major players in the energy
sector.
Uganda Limited is a subsidiary of the Total Group. Total Group operates in more
than 130 countries world-wide and is one of the major players in the energy
sector.
Key Duties and Responsibilities:
- Develop, implement and
monitor the company’s customer service strategy. - Develop, update and
implement the company’s customer service policies and procedures. - Oversee and develop
the customer service team. - Manage the customer
ordering process. - Manage the customer
dispatch process. - Manage the customer
diversion process. - Manage the customer
invoice process including the Card Plus invoicing. - Follow up and
coordinate new projects e.g. COHEIS, Mobile Money, Customer Auto Feedback,
E-Commerce and Omega projects.
Qualifications, Skills and Experience:
- The applicant must
hold a University Degree from a recognized institution. - Additional training in
customer service. - At least three years’ supervisory experience in a
customer service environment that involves significant administration
responsibilities. - Possess the ability to
plan, organize and coordinate - Ability to effectively
communicate. - Ability to gain a
sense of satisfaction from helping or serving others. - Ability to work under
minimum supervision. - Ability to remain
open-minded responding appropriately to the demands of changing work
circumstances. - Ability to work with
and through teams. - Ability to drive and
deliver set results. - Ability to pursue high
standards of excellence in line with agreed company’s policies and
practices. - Ability to identify
and provide opportunities that enable others reach their full potential. - Working knowledge of
Microsoft Word, Excel, Outlook and PowerPoint.
How to Apply:
Please upload the following in your application; an updated CV / resume
should include your contact information and three work related references and a
one page statement describing your suitability for the role should be included.
should include your contact information and three work related references and a
one page statement describing your suitability for the role should be included.
Deadline: 2nd August 2014
For More Ugandan Jobs, Please Visit https://www.theugandanjobline.com or
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