Job Title: Support Staff: Category 2 (Several Diploma Job Opportunities)…
IT Careers – Application Support Specialist at Barclays Bank UK
Organisation: Barclays
Bank UK
Bank UK
Duty Station: Kampala,
Uganda
Uganda
Reports to: Head of
Regulatory Affairs
Regulatory Affairs
About Barclays UK:
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The
Barclays Application Support Specialist will primarily support the
implementation, maintenance, and enhancement of all Applications systems to
enable the use of appropriate Platform technology, as an integral and reliable
component of business process within country. Drive convergence of
Technologies, ensure delivery of technology projects associated with
Applications and liaise and negotiate with internal Customers and technology
vendors.
Barclays Application Support Specialist will primarily support the
implementation, maintenance, and enhancement of all Applications systems to
enable the use of appropriate Platform technology, as an integral and reliable
component of business process within country. Drive convergence of
Technologies, ensure delivery of technology projects associated with
Applications and liaise and negotiate with internal Customers and technology
vendors.
Key Duties and Responsibilities:
1. Business Support/Capacity/Availability
Management 80%
Management 80%
- Provide
holistic technical support of application availability to Business Users - Take
actions to achieve reductions in frequency and duration of incidents that
impact application availability - Ensure
shortfalls in application availability are recognized and appropriate
corrective actions are identified and progressed - Take
action on agreed appropriate actions with Line Management to maintain or
improve application availability levels - Initiate
and coordinate actions required to maintain or improve availability of
applications - Act
as a coordination point for changes to applications on a need basis - Provide
a range of application availability reporting to ensure that agreed levels
of availability, reliability and maintainability are measured and
monitored on an ongoing basis - Successfully
facilitate delivery of changes to reports needed by the business and
ensure that reports and their dependencies are made available for the
business. - Maintain
and document an awareness of technology advancements and best practices
that support application availability - Amend
data anomalies resulting from system malfunction and service requests upon
necessary authorization and adherence to the standard change process. - Define
and document e2e User Acceptance test plans as per function process in
accordance with the Business requirement. - To
work with all IT managers and other teams to ensure the testing
requirements are fulfilled. - Actively
participate in system change/releases/project meetings. - Deliver
team deliverables in quality and timely manner. - Work
with the business team to identify and resolve operational risks and gaps
introduced by changes in the system to the business. - Ensure
logging, forwarding and tracking changes with the relevant Technology and
Change teams - Work
closely with Release Analysts - Regularly
review releases and assign appropriate release testing tasks - Conduct
installation procedure tests - Actively
participate in functional, performance, and integration testing results
2. IT Rigour
- Ensure
that an operational rigour culture is firmly embedded through the
provision of regular awareness training and support. - Ensure
by testing / monitoring the effective and timely resolution of internal
and external audit findings. - Work
in liaison with Compliance, Legal, Business Risk, Fraud Investigation,
Center Manager and Team Managers to embed operational rigour, conformance,
and share best practice. - To
carry out snap checks whenever called upon
3. Team Work:
- Build
and maintain effective relationships with key players locally (Team
Leaders and Testers), ensuring clear accountabilities for risk, compliance
and governance, supporting Team Leaders in developing their people,
maximising their potential, achieving business goals and feeding into
Performance Development measures. - Work
closely and cross-sectorally with local country teams, Compliance, Legal,
Fraud, and Business Risk teams and the offshore teams - Ensure
that all architectures are signed off by Service Management architect in
Service Delivery. - Actively
participate in existing and new governance forums e.g. SIDF (Services
Infrastructure Design Forum), TACC (Technical Architecture Control
Council), IRPC (Infrastructure Replacement Council) - Sell
and motivate the implementation of service improvement plans/ initiatives. - Ensure
signoff of Service Management artefacts by domain architects in the
regional office. - Establish
a mechanism for the measurement of stakeholders in their adherence to the
defined Service Management principles - Participate
in the formulation and clarification of Statements of Requirements, and
any subsequent activities such as Proof of Concepts or product
evaluations, by managing, controlling and supporting the interface role
between vendors and other IT departments or Business units as regards
Service Management related technologies and services - Participate
by leading, managing and giving the Barclays Technology view and position
in the negotiations between the vendors and Sourcing as regards Service
Management related technologies and services
Qualifications, Skills and Experience:
- The
applicant for the Barclays Banking Job should hold a degree in Information
technology related field (An additional Business degree to an IT Degree is
an added advantage) - ITIL
v3 Expert - Hold
Oracle Certification - PLSQL
- At
least five years banking experience - At
least two years’ experience in IT exposure - Possess
good knowledge and understanding of banking (retail and commercial), core
banking applications, IT Architecture, Change Framework and testing
methodologies. - An
operational perspective and an understanding of how the testing team fits
and contributes to the projects and the business changes. - Hands
on knowledge of testing tools, automated as well as manual testing. - Computer
literacy skills i.e. Proficient in “desktop” applications (Word, Excel,
Access, PowerPoint). - Strong
management skills. - Good
project and release management skills. - Strong
team ethics. Whether functional, cross-functional or across different
business and country, ability to create a friendly and focused team
environment. - Need
to multi task in support of the resolution of complex business problems in
different countries. - Take
full responsibility for own Performance Development - Working
knowledge of Retail, Corporate and all other products offered by Banks and
the way they relate to available systems. - Good
knowledge of core banking systems. - Good
knowledge of the standard Change Governance Framework - Working
knowledge of user acceptance testing and change implementations. - Past
experience in relationship management. - Working
knowledge of working within a complex matrix management structure to
deliver the end business objective. - Policies
and Governance knowledge within the Group and local legislation
How to Apply:
If you feel challenged by any
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For queries contact us on
0417122453 or email: barclays.uganda@barclays.com
0417122453 or email: barclays.uganda@barclays.com
Deadline: 15th
January, 2015
January, 2015
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