The Ugandan Jobline

Job Title:   Customer Service
Executive (Several No Experience Jobs)

Organisation: Greenlight Planet Inc

Duty Station: Kampala,
Uganda 

Reports to: Customer
Service Manager

About US:

Greenlight Planet is
a US venture-backed, award winning social enterprise driven by a mission to
empower under-electrified communities with access to clean and affordable solar
lighting. To date, more than 3 million households in low-income off-grid
communities use Greenlight’s Sun King™ line of solar home lighting solutions.

Job Summary: The
Customer Service Executive will work closely with the Operations and Sales
teams to serve existing and potential customers by providing product and
service information while resolving product issues effectively.

Recruitment for this
position is part of a very special project called the Off-Grid Talent
Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If
you are hired for the position, not only will you join your new company but you
will also become a part of the OGTI Clean Energy Leaders’ Community. This
includes mentorship, peer network support, online training and other exclusive
resources, as well as follow up over the length of your contract. Apply today,
begin a career in the renewable energy industry with your new company, and
become a part of the OGTI Clean Energy Leaders.

Key Duties and
Responsibilities:  

·       Managing large amounts of inbound and
outbound calls in a timely manner while following laid down procedures,
guidelines, policies and “scripts”

·       Resolving product or service queries in a
timely manner by identifying customer needs, clarifying information, analyzing
cause and expediting resolution

·       Conducting product and service quality
surveys with customers and recording feedback from time to time

·       Generating leads for the sales team by
screening callers and identifying potential sales opportunities

·       Supporting the collection of payments by
regularly contacting dormant and defaulting customers

·       Building repeat sales and retention through
strong customer relationships by focusing on the customer wants and needs

·       Working with multiple sales teams and
cross-functional teams seamlessly

Qualifications, Skills and
Experience:

·       Good communication skills with fluency in
both written and spoken English

·       Local language preferences – Lunyole, Lugbara,
Ateso, Lumasaba, Alur, and Rukonju

·       Strong interpersonal skills

·       At most two years of experience in a similar
role

·       Basic Microsoft- Excel skills

·       Customer Service skills

·       Communication skills

·       Microsoft Excel skills

Desired:

Bachelor’s Degree in
Business-related courses – Sales, Marketing or Customer Service Management

How to Apply:

All suitably
qualified and interested candidates should send their applications online at
the link below.

Click Here

Deadline: 17^th
October 2020

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